KnowledgeArticleIncident entity reference
Association between an knowledge article and incident.
Added by: Service Solution
Messages
Message | SDK class or method |
---|---|
Create | CreateRequest or Create |
Delete | DeleteRequest or Delete |
Retrieve | RetrieveRequest or Retrieve |
RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
Update | UpdateRequest or Update |
Properties
Property | Value |
---|---|
CollectionSchemaName | KnowledgeArticleIncidents |
DisplayCollectionName | Knowledge Article Incidents |
DisplayName | Knowledge Article Incident |
EntitySetName | knowledgearticleincidents |
IsBPFEntity | False |
LogicalCollectionName | knowledgearticleincidents |
LogicalName | knowledgearticleincident |
OwnershipType | UserOwned |
PrimaryIdAttribute | knowledgearticleincidentid |
PrimaryNameAttribute | knowledgearticleidname |
SchemaName | KnowledgeArticleIncident |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- IncidentId
- IsSentToCustomer
- KnowledgeArticleId
- KnowledgeArticleIncidentId
- KnowledgeUsage
- OverriddenCreatedOn
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
ImportSequenceNumber
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | importsequencenumber |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
IncidentId
Property | Value |
---|---|
Description | Choose the Incident id for the knowledge article. |
DisplayName | Incident |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | incidentid |
RequiredLevel | None |
Targets | incident |
Type | Lookup |
IsSentToCustomer
Property | Value |
---|---|
Description | This should be set to Yes when the user emails the article link to a customer. |
DisplayName | Sent To Customer |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | issenttocustomer |
RequiredLevel | ApplicationRequired |
Type | Boolean |
IsSentToCustomer Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
KnowledgeArticleId
Property | Value |
---|---|
Description | Choose the Knowledge Article. |
DisplayName | Knowledge Article |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | knowledgearticleid |
RequiredLevel | None |
Targets | knowledgearticle |
Type | Lookup |
KnowledgeArticleIncidentId
Property | Value |
---|---|
Description | Unique identifier of the Knowledge Article for the incident. |
DisplayName | KnowledgeArticle Incident |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | knowledgearticleincidentid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
KnowledgeUsage
Property | Value |
---|---|
Description | Knowledge Usage. |
DisplayName | Knowledge Usage |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | knowledgeusage |
RequiredLevel | None |
Type | Picklist |
KnowledgeUsage Choices/Options
Value | Label | Description |
---|---|---|
1 | Reference | |
2 | Solution | |
3 | Source |
OverriddenCreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
statecode
Property | Value |
---|---|
Description | Status of the Knowledge Article Incident |
DisplayName | Status |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
statecode Choices/Options
Value | Label | DefaultStatus | InvariantName |
---|---|---|---|
0 | Active | 1 | Active |
1 | Inactive | 2 | Inactive |
statuscode
Property | Value |
---|---|
Description | Reason for the status of the Knowledge Article Incident |
DisplayName | Status Reason |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
statuscode Choices/Options
Value | Label | State |
---|---|---|
1 | Active | 0 |
2 | Inactive | 1 |
TimeZoneRuleVersionNumber
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
UTCConversionTimeZoneCode
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ExchangeRate
- IncidentIdName
- KnowledgeArticleIdName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OwnerId
- OwnerIdName
- OwnerIdType
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- TransactionCurrencyId
- TransactionCurrencyIdName
- VersionNumber
CreatedBy
Property | Value |
---|---|
Description | Unique identifier of the user who created the record. |
DisplayName | Created By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
CreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was created. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | SystemRequired |
Type | DateTime |
CreatedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the record. |
DisplayName | Created By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
ExchangeRate
Property | Value |
---|---|
Description | Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. |
DisplayName | Exchange Rate |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | exchangerate |
MaxValue | 100000000000 |
MinValue | 0.0000000001 |
Precision | 10 |
RequiredLevel | None |
Type | Decimal |
IncidentIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
KnowledgeArticleIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | knowledgearticleidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedBy
Property | Value |
---|---|
Description | Shows who last updated the record. |
DisplayName | Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
ModifiedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was modified. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
ModifiedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who modified the record. |
DisplayName | Modified By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerId
Property | Value |
---|---|
Description | Owner Id |
DisplayName | Owner |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | ApplicationRequired |
Targets | systemuser,team |
Type | Owner |
OwnerIdName
Property | Value |
---|---|
Description | Name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerIdType
Property | Value |
---|---|
Description | Owner Id Type |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
OwnerIdYomiName
Property | Value |
---|---|
Description | Yomi name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwningBusinessUnit
Property | Value |
---|---|
Description | Unique identifier for the business unit that owns the record |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | ApplicationRequired |
Targets | |
Type | Lookup |
OwningTeam
Property | Value |
---|---|
Description | Unique identifier for the team that owns the record. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | team |
Type | Lookup |
OwningUser
Property | Value |
---|---|
Description | Unique identifier for the user that owns the record. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | ApplicationRequired |
Targets | |
Type | Lookup |
TransactionCurrencyId
Property | Value |
---|---|
Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
DisplayName | Currency |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | transactioncurrencyid |
RequiredLevel | None |
Targets | transactioncurrency |
Type | Lookup |
TransactionCurrencyIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | transactioncurrencyidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
VersionNumber
Property | Value |
---|---|
Description | Version Number |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- KnowledgeArticleIncident_SyncErrors
- knowledgearticleincident_AsyncOperations
- knowledgearticleincident_MailboxTrackingFolders
- knowledgearticleincident_ProcessSession
- knowledgearticleincident_BulkDeleteFailures
- knowledgearticleincident_principalobjectattributeaccess
KnowledgeArticleIncident_SyncErrors
Added by: System Solution Solution
Same as the KnowledgeArticleIncident_SyncErrors many-to-one relationship for the syncerror entity.
Property | Value |
---|---|
ReferencingEntity | syncerror |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | KnowledgeArticleIncident_SyncErrors |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
knowledgearticleincident_AsyncOperations
Added by: System Solution Solution
Same as the knowledgearticleincident_AsyncOperations many-to-one relationship for the asyncoperation entity.
Property | Value |
---|---|
ReferencingEntity | asyncoperation |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | knowledgearticleincident_AsyncOperations |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_MailboxTrackingFolders
Added by: System Solution Solution
Same as the knowledgearticleincident_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
Property | Value |
---|---|
ReferencingEntity | mailboxtrackingfolder |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | knowledgearticleincident_MailboxTrackingFolders |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_ProcessSession
Added by: System Solution Solution
Same as the knowledgearticleincident_ProcessSession many-to-one relationship for the processsession entity.
Property | Value |
---|---|
ReferencingEntity | processsession |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | knowledgearticleincident_ProcessSession |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_BulkDeleteFailures
Added by: System Solution Solution
Same as the knowledgearticleincident_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
Property | Value |
---|---|
ReferencingEntity | bulkdeletefailure |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | knowledgearticleincident_BulkDeleteFailures |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_principalobjectattributeaccess
Added by: System Solution Solution
Same as the knowledgearticleincident_principalobjectattributeaccess many-to-one relationship for the principalobjectattributeaccess entity.
Property | Value |
---|---|
ReferencingEntity | principalobjectattributeaccess |
ReferencingAttribute | objectid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | knowledgearticleincident_principalobjectattributeaccess |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- lk_knowledgearticleincident_createdby
- lk_knowledgearticleincident_createdonbehalfby
- lk_knowledgearticleincident_modifiedby
- lk_knowledgearticleincident_modifiedonbehalfby
- user_knowledgearticleincident
- team_knowledgearticleincident
- knowledgearticle_incidents
- incident_knowledgearticles
- transactioncurrency_knowledgearticleincident
lk_knowledgearticleincident_createdby
Added by: System Solution Solution
See the lk_knowledgearticleincident_createdby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_createdonbehalfby
Added by: System Solution Solution
See the lk_knowledgearticleincident_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_modifiedby
Added by: System Solution Solution
See the lk_knowledgearticleincident_modifiedby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_modifiedonbehalfby
Added by: System Solution Solution
See the lk_knowledgearticleincident_modifiedonbehalfby one-to-many relationship for the systemuser entity.
user_knowledgearticleincident
Added by: System Solution Solution
See the user_knowledgearticleincident one-to-many relationship for the systemuser entity.
team_knowledgearticleincident
Added by: System Solution Solution
See the team_knowledgearticleincident one-to-many relationship for the team entity.
knowledgearticle_incidents
See the knowledgearticle_incidents one-to-many relationship for the incident entity.
incident_knowledgearticles
Added by: System Solution Solution
See the incident_knowledgearticles one-to-many relationship for the knowledgearticle entity.
transactioncurrency_knowledgearticleincident
Added by: System Solution Solution
See the transactioncurrency_knowledgearticleincident one-to-many relationship for the transactioncurrency entity.