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IVR capabilities

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Conversational IVRs (interactive voice responses) enable enterprises to increase containment, improve customer satisfaction, and reduce costs by letting customers self-serve using their voice. Microsoft Copilot Studio powers Dynamics 365 Contact Center IVRs.