RouteTo Action
Routes a queue item to a queue, a user, or a team.
Parameters
Parameters allow for data to be passed to the action.
| Name | Type | Nullable | Unicode | Description |
|---|---|---|---|---|
|
Target
|
crmbaseentity | False | True | The user, team or queue to which the queue item is routed to. |
|
QueueItem
|
queueitem | True | True | The queue item to be routed. |
Entities
Use the RouteTo action with these entity types:
| Name | Display name | Description |
|---|---|---|
| queueitem | Queue Item | A specific item in a queue, such as a case record or an activity record. |