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sla EntityType

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Description: Contains information about the tracked service-level KPIs for cases that belong to different customers.

Entity Set path:[organization URI]/api/data/v8.2/slas

Base Type: crmbaseentity EntityType

Display Name: SLA

Primary Key: slaid

Primary Name Attribute: name

Properties

Lookup Properties

Single-valued navigation properties

Collection-valued navigation properties

Properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name

Type

Details

allowpauseresume

Edm.Boolean

Description: Select whether this SLA will allow pausing and resuming during the time calculation.

Default Options:

1 : Allow
0 : Do Not Allow

Display Name: Allow Pause and Resume

applicablefrom

Edm.String

Description: Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Display Name: Applicable From

applicablefrompicklist

Edm.Int32

Description: Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Default Options:

1 : No
2 : Yes

Display Name: Applicable From

changedattributelist

Edm.String

Description: Type additional information to describe the SLA

Display Name: ChangedAttributeList

componentstate

Edm.Int32

Description: For internal use only.

Default Options:

0 : Published
1 : Unpublished
2 : Deleted
3 : Deleted Unpublished

Display Name: Component State

Read-only property

createdon

Edm.DateTimeOffset

Description: Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Created On

Read-only property

description

Edm.String

Description: Type additional information to describe the SLA

Display Name: Description

exchangerate

Edm.Decimal

Description: Exchange rate between the currency associated with the SLA record and the base currency.

Display Name: Exchange Rate

Read-only property

isdefault

Edm.Boolean

Description: Tells whether this SLA is the default one.

Default Options:

1 : Yes
0 : No

Display Name: Is Default

ismanaged

Edm.Boolean

Description: For internal use only.

Default Options:

1 : Managed
0 : Unmanaged

Display Name: Is Managed

Read-only property

modifiedon

Edm.DateTimeOffset

Description: Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display Name: Modified On

Read-only property

name

Edm.String

Description: Type a descriptive name of the service level agreement (SLA).

Display Name: Name

objecttypecode

Edm.Int32

Description: Choose the entity type that the SLA is defined.

Default Options:

4412 : Import Source File
4703 : Process
1115 : Ribbon Context Group
9983 : Action Card Type
9751 : SLA Item
4232 : Business Data Localized Label
4009 : Site
4616 : Sdk Message Processing Step Secure Configuration
9943 : Topic Model Execution History
8002 : Post Regarding
4110 : Notification
4 : Lead
951 : Translation Process
4420 : Owner Mapping
4425 : Bulk Delete Failure
955 : Expired Process
9107 : Import Job
1049 : Property Option Set Item
48 : Subscription Sync Entry Outlook
44 : Field Sharing
9867 : Mobile Offline Profile Item
4709 : Site Map
9702 : Entitlement Template
4704 : Process Dependency
4610 : Sdk Message Response
4426 : Transformation Mapping
1022 : Price List
4299 : Email Search
4700 : System Job
129 : Subject
9509 : SharePoint Data
9987 : External Party Item
2003 : Monthly Fiscal Calendar
4231 : Metadata Difference
1082 : Article Comment
4010 : Resource Expansion
135 : Activity Party
9103 : Report Visibility
7 : Owner
2015 : Theme
4708 : Organization Statistic
4230 : Saved View
4120 : Exchange Sync Id Mapping
9401 : Channel Access Profile Rule Item
4417 : Column Mapping
4501 : Relationship Role Map
132 : Announcement
9511 : Rollup Job
4207 : Letter
1150 : Bookable Resource
4215 : Commitment
9953 : Knowledge Article
9105 : Currency
4003 : Calendar
954 : Lead To Opportunity Sales Process
9006 : App
1112 : User Chart
4609 : Sdk Message Request
7108 : Dependency Feature
1111 : System Chart
4208 : Opportunity Close
30 : Filter Template
4567 : Auditing
4811 : Time Zone Rule
4410 : Data Import
4214 : Service Activity
9937 : Recommendation Model Version Execution History
4712 : Process Trigger
7001 : User Application Metadata
1038 : Sales Literature
9007 : App Module Component
1007 : Image Descriptor
1113 : Ribbon Tab To Command Mapping
4707 : Application File
4102 : Display String
150 : User Settings
2000 : Annual Fiscal Calendar
31 : Privilege Object Type Code
1031 : User Dashboard
9986 : Interaction for Email
9101 : Report Related Entity
2 : Contact
4405 : Bulk Operation Log
4606 : Sdk Message
1075 : Status Map
4400 : Campaign
1144 : Rating Model
9945 : Text Analytics Entity Mapping
2002 : Quarterly Fiscal Calendar
2020 : Queue
1140 : Replication Backlog
4023 : Email Hash
9866 : Mobile Offline Profile
9958 : Feedback
9950 : Office Graph Document
126 : Indexed Article
9755 : Custom Control Default Config
42 : SystemUser BusinessUnit Entity Map
1403 : Team Sync-Attribute Mapping Profiles
1037 : Role Template
8051 : Trace Association
1003 : Internal Address
99 : Social Profile
4424 : Bulk Delete Operation
35 : Tracking information for deleted entities
1088 : Order
4608 : Sdk Message Processing Step
9954 : Knowledge Article Incident
37 : Subscription Manually Tracked Object
4007 : Resource Group
1013 : Discount
1043 : String Map
1080 : Discount List
9973 : Action Card User Settings
32 : Sales Process Instance
7102 : Publisher Address
4211 : Quote Close
1120 : Application Ribbons
10000 : Profile Album
9502 : SharePoint Site
9960 : Knowledge Article Category
1010 : Contract
1234 : Channel Property Group
4210 : Phone Call
45 : Subscription Statistic Offline
1189 : Document Suggestions
4414 : Duplicate Detection Rule
4421 : BookableResourceBooking to Exchange Id Mapping
1094 : Authorization Server
4810 : Time Zone Definition
1091 : Invoice Product
7105 : Dependency
4724 : Process Stage
4600 : Entity Map
1070 : Sales Attachment
1023 : Privilege
9650 : Process Configuration
7103 : Solution Component
9701 : Entitlement Channel
9961 : DelveActionHub
1236 : Channel Property
9942 : Topic Model Configuration
3008 : External Party
8000 : Post
2501 : User Entity Instance Data
14 : System User Principal
1146 : Bookable Resource Booking Header
2029 : Queue Item
123 : Competitor
1086 : User Fiscal Calendar
9752 : SLA KPI Instance
4605 : Plug-in Assembly
4209 : Order Close
2001 : Semiannual Fiscal Calendar
9959 : Category
9997 : Email Signature
3231 : Connection Role
9910 : MultiEntitySearch
4201 : Appointment
1148 : Bookable Resource Characteristic
4216 : Social Activity
9951 : Similarity Rule
4619 : Plug-in Trace Log
2011 : Contract Template
4300 : Marketing List
1145 : Bookable Resource Booking
1090 : Invoice
4603 : Plug-in Type Statistic
1026 : Price List Item
4500 : Relationship Role
9941 : Personal Document Template
1235 : Property Association
9934 : Model Entity Mapping
4812 : Time Zone Localized Name
9957 : Language
92 : Team template
1400 : Sync Attribute Mapping Profile
2024 : QueueMemberCount
1028 : Product Relationship
9606 : Mailbox
4802 : Wizard Page
9932 : Time Stamp Date Mapping
9508 : Document Location
7101 : Publisher
952 : Phone To Case Process
2012 : Unresolved Address
2010 : Email Template
2004 : Fixed Monthly Fiscal Calendar
29 : Subscription
1001 : Attachment
113 : ChildIncidentCount
1084 : Quote
4220 : UntrackedEmail
9946 : Topic History
4301 : Marketing List Member
10003 : Wall View
9510 : Rollup Properties
9868 : Mobile Offline Profile Item Association
1151 : Bookable Resource Group
4418 : List Value Mapping
1142 : Rating Value
9750 : SLA
9604 : Rollup Field
1017 : Lead Address
9933 : Product Recommendation Model
4602 : Plug-in Type
4419 : Lookup Mapping
8050 : Trace
1401 : Sync Attribute Mapping
4615 : Sdk Message Processing Step Image
1141 : Characteristic
7106 : Dependency Node
1002 : Attachment
4416 : Duplicate Rule Condition
10 : Business Unit
1149 : Bookable Resource Category Assn
9703 : Entitlement Template Channel
6 : Business Unit Map
4601 : Attribute Map
4450 : Data Performance Dashboard
4725 : Business Process Flow Instance
51 : System User Manager Map
1116 : Ribbon Command
1147 : Bookable Resource Category
9962 : Action Card
9930 : Knowledge Base Record
1333 : Property Instance
9201 : LocalConfigStore
1016 : Article Template
1056 : Unit Group
4406 : Quick Campaign
8840 : Hierarchy Rule
1 : Account
9940 : Document Template
8001 : Post Role
4200 : Activity
4402 : Campaign Activity
4607 : Sdk Message Filter
1300 : SocialInsightsConfiguration
9 : Team
9102 : Report Related Category
1030 : System Form
9009 : App Module Roles
9944 : Topic Model
47 : Subscription Sync Entry Offline
4702 : Workflow Wait Subscription
1036 : Security Role
2016 : User Mapping
4614 : Sdk Message Request Field
9300 : Record Creation and Update Rule
4502 : Customer Relationship
1072 : Subscription Clients
2027 : License
8199 : Rule Item
8006 : Like
127 : Article
1019 : Organization
4706 : Process Log
3233 : Connection Role Object Type Code
9608 : Mailbox Auto Tracking Folder
4011 : Inter Process Lock
4428 : Import Entity Mapping
4413 : Import Data
4423 : Import Log
1200 : Field Security Profile
3234 : Connection
9938 : Recommendation Cache
1085 : Quote Product
1201 : Field Permission
9968 : ActionCardUserState
2023 : QueueItemCount
9935 : Recommendation Model Version
3000 : Integration Status
7107 : Invalid Dependency
1089 : Order Product
10001 : Post Configuration
1039 : View
1055 : Unit
1025 : Product Association
4250 : Recurrence Rule
4611 : Sdk Message Response Field
3 : Opportunity
4005 : Scheduling Group
9699 : Organization Insights Metric
4710 : Process Session
9400 : Channel Access Profile Rule
1203 : Team Profiles
1083 : Opportunity Product
1071 : Address
9607 : Mailbox Statistics
2500 : User Entity UI Settings
9100 : Report
4503 : Opportunity Relationship
1011 : Contract Line
4006 : Resource Specification
4613 : Sdk Message Pair
4002 : Resource
7000 : System Application Metadata
9600 : Goal
4204 : Fax
5 : Note
9754 : Custom Control Resource
8181 : Routing Rule Set
9603 : Goal Metric
4101 : Display String Map
3005 : Channel Access Profile
9955 : Knowledge Article Views
50 : Position
4800 : Web Wizard
4618 : Service Endpoint
9947 : Knowledge Search Model
4000 : Facility/Equipment
4401 : Campaign Response
4206 : Case Resolution
9104 : Report Link
9333 : Web Resource
9507 : Sharepoint Document
4705 : ISV Config
4803 : Web Wizard Access Privilege
953 : Opportunity Sales Process
1404 : Principal Sync Attribute Map
8005 : Comment
33 : Subscription Synchronization Information
9700 : Entitlement
1309 : Saved Organization Insights Configuration
1095 : Partner Application
4415 : Duplicate Record
4411 : Data Map
1048 : Property
4001 : Service
9753 : Custom Control
112 : Case
8 : User
46 : Subscription Statistic Outlook
1006 : Competitor Product
9869 : Sync Error
9949 : Advanced Similarity Rule
950 : New Process
4202 : Email
10002 : Post Rule Configuration
4427 : Transformation Parameter Mapping
4251 : Recurring Appointment
1024 : Product
8052 : Trace Regarding
1021 : Organization UI
4404 : Campaign Activity Item
1130 : Ribbon Difference
52 : User Search Facet
1004 : Competitor Address
9936 : Azure Service Connection
8003 : Follow
4212 : Task
36 : Client update
7100 : Solution
4403 : Campaign Item
9948 : Text Analytics Topic
9602 : Rollup Query
1117 : Ribbon Rule
9605 : Email Server Profile
10004 : Filter
4490 : Office Document
4004 : Calendar Rule
9919 : Hierarchy Security Configuration
2013 : Territory
9106 : Mail Merge Template
9301 : Record Creation and Update Rule Item
1152 : Booking Status

Display Name: Object Type Code

Read-only property

overwritetime

Edm.DateTimeOffset

Description: For internal use only.

Display Name: Record Overwrite Time

Read-only property

primaryentityotc

Edm.Int32

Description: Shows the primary entity that the SLA has been created for.

Display Name: Primary Entity

slaid

Edm.Guid

Description: Unique identifier of the SLA.

Display Name: SLA

slaidunique

Edm.Guid

Description: For internal use only.

Display Name: Unique Id

Read-only property

slatype

Edm.Int32

Description: Select the type of service level agreement (SLA).

Default Options:

0 : Standard
1 : Enhanced

Display Name: SLA Type

solutionid

Edm.Guid

Description: Unique identifier of the associated solution.

Display Name: Solution

Read-only property

statecode

Edm.Int32

Description: Shows whether the Service Level Agreement (SLA) is active or inactive.

Default Options:

0 : Draft
1 : Active

Display Name: Status

statuscode

Edm.Int32

Description: Select the status of the service level agreement (SLA).

Default Options:

1 : Draft
2 : Active

Display Name: Status Reason

versionnumber

Edm.Int64

Description: Version number of the SLA.

Display Name: Version Number

Read-only property

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties

Name

Single-valued navigation property

Description

_businesshoursid_value

businesshoursid

Choose the business hours for calculating SLA item timelines.

_createdby_value

createdby

Shows who created the record.

_createdonbehalfby_value

createdonbehalfby

Shows who created the record on behalf of another user.

_modifiedby_value

modifiedby

Shows who last updated the record.

_modifiedonbehalfby_value

modifiedonbehalfby

Shows who created the record on behalf of another user.

_ownerid_value

ownerid

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.

_owningbusinessunit_value

owningbusinessunit

Unique identifier for the business unit that owns the record

_owningteam_value

owningteam

Unique identifier for the team that owns the record.

_owninguser_value

owninguser

Unique identifier for the user that owns the record.

_transactioncurrencyid_value

transactioncurrencyid

Unique identifier of the currency associated with the SLA record.

_workflowid_value

workflowid

Workflow associated with the SLA.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name

Type

Partner

businesshoursid

calendar EntityType

slabase_businesshoursid

createdby

systemuser EntityType

lk_slabase_createdby

createdonbehalfby

systemuser EntityType

lk_slabase_createdonbehalfby

modifiedby

systemuser EntityType

lk_slabase_modifiedby

modifiedonbehalfby

systemuser EntityType

lk_slabase_modifiedonbehalfby

ownerid

principal EntityType

owner_slas

owningbusinessunit

businessunit EntityType

business_unit_slabase

owningteam

team EntityType

team_slaBase

owninguser

systemuser EntityType

user_slabase

transactioncurrencyid

transactioncurrency EntityType

TransactionCurrency_SLA

workflowid

workflow EntityType

slabase_workflowid

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name

Type

Partner

manualsla_account

account EntityType

sla_account_sla

manualsla_activitypointer

activitypointer EntityType

sla_activitypointer_sla

manualsla_appointment

appointment EntityType

sla_appointment_sla

manualsla_cases

incident EntityType

slaid_sla

manualsla_contact

contact EntityType

sla_contact_sla

manualsla_email

email EntityType

sla_email_sla

manualsla_fax

fax EntityType

sla_fax_sla

manualsla_invoice

invoice EntityType

sla_invoice_sla

manualsla_lead

lead EntityType

sla_lead_sla

manualsla_letter

letter EntityType

sla_letter_sla

manualsla_opportunity

opportunity EntityType

sla_opportunity_sla

manualsla_phonecall

phonecall EntityType

sla_phonecall_sla

manualsla_quote

quote EntityType

sla_quote_sla

manualsla_salesorder

salesorder EntityType

sla_salesorder_sla

manualsla_serviceappointment

serviceappointment EntityType

SLAId

manualsla_socialactivity

socialactivity EntityType

sla_socialactivity_sla

manualsla_task

task EntityType

sla_task_sla

sla_account

account EntityType

slainvokedid_account_sla

sla_activitypointer

activitypointer EntityType

slainvokedid_activitypointer_sla

sla_Annotation

annotation EntityType

objectid_sla

sla_appointment

appointment EntityType

slainvokedid_appointment_sla

sla_cases

incident EntityType

slainvokedid_sla

sla_contact

contact EntityType

slainvokedid_contact_sla

sla_email

email EntityType

slainvokedid_email_sla

sla_entitlement

entitlement EntityType

slaid

sla_entitlementtemplate

entitlementtemplate EntityType

slaid

sla_fax

fax EntityType

slainvokedid_fax_sla

sla_invoice

invoice EntityType

slainvokedid_invoice_sla

sla_lead

lead EntityType

slainvokedid_lead_sla

sla_letter

letter EntityType

slainvokedid_letter_sla

sla_opportunity

opportunity EntityType

slainvokedid_opportunity_sla

sla_phonecall

phonecall EntityType

slainvokedid_phonecall_sla

sla_quote

quote EntityType

slainvokedid_quote_sla

sla_salesorder

salesorder EntityType

slainvokedid_salesorder_sla

sla_serviceappointment

serviceappointment EntityType

slainvokedid_serviceappointment_sla

sla_slaitem_slaId

slaitem EntityType

slaid

sla_socialactivity

socialactivity EntityType

slainvokedid_socialactivity_sla

SLA_SyncErrors

syncerror EntityType

regardingobjectid_sla_syncerror

sla_task

task EntityType

slainvokedid_task_sla

slabase_AsyncOperations

asyncoperation EntityType

regardingobjectid_sla

slabase_BulkDeleteFailures

bulkdeletefailure EntityType

regardingobjectid_sla

See Also

Use the Microsoft Dynamics 365 Web API
Web API Action Reference
Web API Function Reference
Web API Query Function Reference
Web API EnumType Reference
Web API ComplexType Reference
Web API Metadata EntityType Reference

Microsoft Dynamics 365

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