Validating Your Deployment

Topic Last Modified: 2009-01-25

To test your deployment, try using the workflows that you created.

Log On as an Agent

Sign in to Office Communications Server 2007 R2 as an agent. There are two types of agents: informal agents and formal agents.

An agent who does not sign in or out of the group is called an informal agent. Informal agents are automatically signed in to the group when they sign in to Office Communications Server 2007 R2. Informal agents can sign in using Office Communicator 2007 R2 Attendant or Office Communicator 2007 R2.

Formal agents must sign in and out the group. Formal agents must be signed in to the group before they can receive calls routed to the group. Formal agents sign in and out of their groups using an Office Communicator 2007 R2 custom tab.

Note

The settings on the group determine whether an agent must sign in and out of a group. If Agent participation policy is set to Informal (the default setting) agents cannot sign in or out of the group. If Agent participation policy is set to Formal, agents can sign in and out of the group. For details about group settings, see Creating an Agent Group.

Note

Response Group Service uses presence-based routing. After you have signed in to Office Communications Server, make sure your status is set to “Available”.

To sign in to a group

1. Sign in using Office Communicator 2007 R2.

2. In the Response Group Tab, select the Signed in check box next to the group you want to sign in to.

   Tip

   An inactive check box indicates that you cannot sign in and out of the group and that you are an informal agent in this group.

Call the Workflow

Call the workflow, and then verify that the request is routed to an agent.

To call the workflow from Office Communicator

1. Sign in to Office Communicator.

2. In the Type a name or phone number box, type the display name of the workflow.

   Note

   This is the display name specified in the RGSCOT.exe command when the Contact object was created. For details, see Creating a Contact Object.

   

3. Click the workflow, and then click Call Options.

4. Click Communicator Call to call the workflow.

To call the workflow from a PSTN telephone

• Dial the number assigned to the workflow.

See Also

Concepts

Creating a Workflow