Auto Attendant Performance Counters for Unified Messaging
Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3
There are many performance counters that can be used to maintain and troubleshoot a computer that is running Microsoft Exchange Server 2007 that has the Unified Messaging (UM) server role installed.
Unified Messaging performance counters are used to measure quantities of information or data for Unified Messaging based on the number, size, duration, and rate of data that is being requested or received. The MSExchangeUMAutoAttendant performance object can contain multiple instances. The number of instances for the performance object depends on the number of UM auto attendants that are created in the Exchange organization.
UM Auto Attendant Performance Counters
The following table provides a list of the auto attendant performance counters that can be used to monitor Exchange 2007 Unified Messaging.
Auto attendant performance counters for Unified Messaging
| Performance counter | Performance object | Description |
|---|---|---|
Ambiguous Name Transfers |
MSExchangeUMAutoAttendant |
Ambiguous Name Transfers is the number of times that a caller was transferred to the operator because the name that they spelled or spoke was too common in the search results. |
Average Call Time |
MSExchangeUMAutoAttendant |
Average Call Time is the average length of time that callers interacted with the auto attendant. |
Average Recent Call Time |
MSExchangeUMAutoAttendant |
Average Recent Call Time is the average length of time, in seconds, of the last 50 auto attendant calls. |
Business Hours Calls |
MSExchangeUMAutoAttendant |
Business Hours Calls is the number of calls processed by this auto attendant during business hours. |
Calls Disconnected by UM on Irrecoverable External Error |
MSExchangeUMAutoAttendant |
Calls Disconnected by UM on Irrecoverable External Error is the total number of calls that were disconnected after an irrecoverable external error occurred. |
Calls with Speech Input |
MSExchangeUMAutoAttendant |
Calls with Speech Input is the total number of calls during which the caller is determined to have spoken at least once. |
Custom Menu Options |
MSExchangeUMAutoAttendant |
Custom Menu Options is the number of times that callers have selected custom menu options. |
Directory Accessed |
MSExchangeUMAutoAttendant |
Directory Accessed is the number of directory access operations performed by this auto attendant. |
Directory Accessed by Dial by Name |
MSExchangeUMAutoAttendant |
Directory Accessed by Dial by Name is the number of directory access operations in which the subscriber used the Dial by Name feature. |
Directory Accessed by Extension |
MSExchangeUMAutoAttendant |
Directory Accessed by Extension is the number of directory access operations in which the user supplied the extension number. |
Directory Accessed by Spoken Name |
MSExchangeUMAutoAttendant |
Directory Accessed by Spoken Name is the number of directory access operations in which the subscriber spoke a recipient name. |
Directory Accessed Successfully by Dial by Name |
MSExchangeUMAutoAttendant |
Directory Accessed Successfully by Dial by Name is the number of successful directory access operations in which the caller used the Dial by Name feature. |
Directory Accessed Successfully by Spoken Name |
MSExchangeUMAutoAttendant |
Directory Accessed Successfully by Spoken Name is the number of successful directory access operations in which the caller spoke a recipient name. |
Disallowed Transfers |
MSExchangeUMAutoAttendant |
Disallowed Transfers is the number of times a caller was transferred to the operator because the user they identified was configured to accept calls only from users who are logged on. |
Disconnected Without Input |
MSExchangeUMAutoAttendant |
Disconnected Without Input is the number of calls that were dropped without input being offered in response to the auto attendant prompts. |
Menu Option 1 Used |
MSExchangeUMAutoAttendant |
Menu Option 1 Used is the number of times that a caller has chosen option 1 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 2 Used |
MSExchangeUMAutoAttendant |
Menu Option 2 Used is the number of times that a caller has chosen option 2 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 3 Used |
MSExchangeUMAutoAttendant |
Menu Option 3 Used is the number of times that a caller has chosen option 3 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 4 Used |
MSExchangeUMAutoAttendant |
Menu Option 4 Used is the number of times that a caller has chosen option 4 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 5 Used |
MSExchangeUMAutoAttendant |
Menu Option 5 Used is the number of times that a caller has chosen option 5 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 6 Used |
MSExchangeUMAutoAttendant |
Menu Option 6 Used is the number of times that a caller has chosen option 6 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 7 Used |
MSExchangeUMAutoAttendant |
Menu Option 7 Used is the number of times that a caller has chosen option 7 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 8 Used |
MSExchangeUMAutoAttendant |
Menu Option 8 Used is the number of times that a caller has chosen option 8 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option 9 Used |
MSExchangeUMAutoAttendant |
Menu Option 9 Used is the number of times that a caller has chosen option 9 from the custom menu. Note This value is always zero if no menu or option is defined. |
Menu Option Timed Out |
MSExchangeUMAutoAttendant |
Menu Option Timed Out is the number of times that the system has timed out while waiting for a caller to select an option from the custom menu. Note This value is always zero if no menu is defined. |
Operator Transfers |
MSExchangeUMAutoAttendant |
Operator Transfers is the number of calls that have been transferred to the operator. |
Out of Hours Calls |
MSExchangeUMAutoAttendant |
Out of Hours Calls is the number of calls processed by this auto attendant outside business hours. |
Total Calls |
MSExchangeUMAutoAttendant |
Total Calls is the number of calls that have been processed by this auto attendant. |
Transferred Count |
MSExchangeUMAutoAttendant |
Transferred Count is the number of calls that were transferred by this auto attendant. This number does not include calls that were transferred by the operator. |
The following table provides a list of the auto attendant performance counters that were added to Exchange 2007 Service Pack 1 (SP1) that can be used to monitor Unified Messaging.
Auto attendant performance counters for Unified Messaging in Exchange 2007 SP1
| Performance counter | Performance object | Description |
|---|---|---|
Calls with Spoken Name |
MSExchangeUMAutoAttendant |
Calls with Spoken Name is the number of calls to this auto attendant during which a caller has spoken a name at least once. |
Calls with Sent Message |
MSExchangeUMAutoAttendant |
Calls with Sent Message is the number of calls to this auto attendant in which a caller has sent a voice message. |
Calls with DTMF fallback |
MSExchangeUMAutoAttendant |
Calls with DTMF fallback is the number of calls to this auto attendant during which a caller has been passed to the DTMF fallback auto attendant. This only happens for speech-enabled auto attendants. |
Sent to Auto Attendant |
MSExchangeUMAutoAttendant |
Sent to Auto Attendant is the number of times that a caller to this auto attendant has used the custom menu to go to an auto attendant. |
Operator Transfers Requested by User |
MSExchangeUMAutoAttendant |
Operator Transfers Requested by User is the number of times that a caller to this auto attendant has asked to be transferred to an operator. |
% Successful Calls |
MSExchangeUMAutoAttendant |
% Successful Calls calculates the success rate of the auto attendant. |
Base counter for % Successful Calls |
MSExchangeUMAutoAttendant |
Base counter for % Successful Calls calculates the success rate of the auto attendant. |
Operator Transfers Requested by User from Opening Menu |
MSExchangeUMAutoAttendant |
Operator Transfers Requested by User from Opening Menu is the number of times that a caller to this auto attendant has asked to be transferred to an operator while at the opening menu. |
For More Information
For more information about performance objects and counters that are available for Unified Messaging, see Performance Counter Reference for Unified Messaging.
For more information about how to troubleshoot a Unified Messaging server, see Unified Messaging Server Issues.