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How to Configure the Language Setting on a Unified Messaging Auto Attendant

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console or the Exchange Management Shell to configure the language setting on a Unified Messaging (UM) auto attendant. The language setting that is available on a UM auto attendant enables you to configure the default prompt language on the auto attendant. When you are using the default system prompts for the auto attendant, this is the language that the caller will hear when the auto attendant answers the incoming call. This language setting affects only the default system prompts that are provided after the Unified Messaging server role is installed. However, this setting does not affect custom prompts that are configured on an auto attendant. The language that is selected as the default for the auto attendant is based on the version of Microsoft Exchange Server 2007 that is installed.

When you install the U.S. English version of Exchange 2007, U.S. English is the only language that is available to configure on UM auto attendants. However, if you install a localized version of Exchange 2007, for example, Japanese, you can configure the auto attendant you create to use Japanese or U.S. English as the default language. Additional UM language packs can be installed on a Unified Messaging server to enable you to use other default languages on an auto attendant.

Warning

You cannot install UM language packs by using the .msi file for the language.

Before You Begin

To perform this procedure, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM auto attendant has been created.

Procedure

To use the Exchange Management Console to configure the default language setting

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. In the console tree, click Unified Messaging.

  3. In the work pane, click the Auto Attendants tab.

  4. In the work pane, click to select the UM auto attendant.

  5. In the action pane, click Properties.

  6. In the auto attendant Properties window, click the Features tab.

  7. On the Features tab, in the Language list, select the language that you want.

  8. Click OK to accept your changes.

To use the Exchange Management Shell to configure the default language setting

  • Run the following command:

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -Language EnGb

For more information about syntax and parameters, see Set-UMAutoAttendant.

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