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How to Configure Dialing Rule Groups for a Unified Messaging Dial Plan

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to configure dialing rule groups for a UM dial plan in Microsoft Exchange Server 2007 Unified Messaging (UM). Dialing rule groups specify settings for in-country/region and international calls that will be placed by UM-enabled users from inside your organization. After you create a dialing rule group, you must add a dialing group entry. Each dialing rule entry that is defined in the dialing rule group determines the types of calls, in-country/region or international, that users within a specific dialing rule group can make when they place outgoing calls. By default, UM-enabled users are not allowed to dial external telephone numbers from inside the organization. However, they are allowed to dial UM-enabled users who are associated with the same dial plan.

Outdialing enables UM-enabled users to initiate calls from inside an organization that has Exchange 2007 Unified Messaging. For outdialing to function correctly, certain settings must be configured correctly. These settings include the following:

  • Dialing group rules   Dialing group rules determine the types of calls that users within a dial group can make.

  • Dialing rule entries   Dialing rule entries define the number that is dialed by the UM-enabled user and the actual number that will be dialed by the PBX or IP/PBX.

  • Dialing restrictions   Dialing restrictions determine the restrictions that will be applied to prevent users from incurring unnecessary telephone charges for your organization or from dialing long distance calls.

For more information about outdialing in Unified Messaging, see Understanding Outdialing.

To enable outdialing for UM-enabled users, you must:

  • Verify that the UM IP gateway will allow outgoing calls.

  • Create dialing rule groups by creating dialing rule entries on the UM dial plan that is associated with the UM IP gateway.

  • Create dialing restrictions on the UM mailbox policy that is associated with the same dial plan as the UM IP gateway.

After you create the UM dial plan with an in-country/region or international dialing rule group and configure the dialing rule entries, you must add the dialing rule group to the dialing restrictions on the UM mailbox policy associated with the UM dial plan. When you add the dialing rule group to the dialing restrictions on the UM mailbox policy, the settings that are configured will apply to all UM-enabled users who are associated with the UM mailbox policy. For more information about how to create dialing rule entries, see How to Create a Dialing Rule Entry on a Unified Messaging Dial Plan. For more information about how to enable dialing restrictions on a UM mailbox policy, see How to Enable Dialing Restrictions on a Unified Messaging Mailbox Policy.

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm that A UM dial plan has been created.

Procedure

To use the Exchange Management Console to configure in-country/region dialing rule groups

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Dial Plans tab.

  4. Select the dial plan that you want to modify, and then, in the action pane, click Properties.

  5. On the Dialing Rule Groups tab, under In-Country/Region Rule Groups, do one of the following:

    1. Click the Add button to add a dialing rule entry. On the Dialing Rule Entry page, enter the number mask and the number to be dialed for the dialing rule entry. A number mask is represented by a series of Xs or asterisks, and replaces the number of digits that follow the prefix for a telephone number. For example, 91425xxxxxxx, or 91425*. If a number that is dialed by a caller matches the prefix configured in the dialing rule entry, the PBX will dial the number that was specified in the Dialed number field.

    2. Click the Edit button to change the in-country/region dialing rule entry settings.

    3. Click the Remove button to delete the in-country/region dialing rule entry.

  6. Click OK to save your changes.

To use the Exchange Management Console to configure international dialing rule groups

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Dial Plans tab.

  4. Select the dial plan that you want to modify, and then, in the action pane, click Properties.

  5. On the Dialing Rule Groups tab, under International Rule Groups, do one of the following:

    1. Click the Add button to add a dialing rule entry. On the Dialing Rule Entry page, enter the number mask and the number to be dialed for the dialing rule entry. A number mask is represented by a series of Xs or asterisks, and replaces the number of digits that follow the prefix for a telephone number. For example, 91425xxxxxxx, or 91425*. If a number that is dialed by a caller matches the prefix configured in the dialing rule entry, the PBX will dial the number that was specified in the Dialed number field.

    2. Click the Edit button to change the international dialing rule entry settings.

    3. Click the Remove button to delete the international dialing rule entry.

  6. Click OK to save your changes.

To use the Exchange Management Shell to configure in-country/region dialing rule groups

  • Run the following command:

    $csv=import-csv "C:\MyInCountryGroups.csv"
Set-UMDialPlan -Identity MyDialPlan -ConfiguredInCountryGroups $csv
Set-UMDialPlan -Identity MyDialPlan -AllowedInCountryGroups "local, long distance"

To use the Exchange Management Shell to configure international dialing rule groups

  • Run the following command:

    $csv=import-csv "C:\MyInternationalGroups.csv"
Set-UMDialPlan -Identity MyDialPlan -ConfiguredInternationalGroups $csv
Set-UMDialPlan -Identity MyDialPlan -AllowedInternationalGroups "local, long distance"

For more information about syntax and parameters, see Set-UMDialplan.

For More Information

For more information about UM dial plans, see the following topics: