Unified Messaging Fax Answering Errors and Events

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Microsoft Exchange Server 2007 Unified Messaging (UM) generates fax answering events in Event Viewer so that you can troubleshoot and verify the performance of the Unified Messaging fax answering components, features, and services. Event Viewer tracks the following kinds of events in the following order based on importance:

1. Error events

2. Warning events

3. Informational events

Fax Answering Errors and Events

Table 1 provides a list of the fax answering events that you can use to troubleshoot and monitor Unified Messaging.

Table 1   Fax answering events

Event ID	Category	Event type	Logging	Value or description	Class
1022	UMCore	Information	LogAlways	The Microsoft Exchange Unified Messaging service has received a fax call with ID "%1".	Fax
1023	UMCore	Information	LogAlways	The fax call with ID "%1" ended for the following reason: "%2"	Fax
1027	UMCore	Information	LogAlways	The Unified Messaging server has successfully received a fax from "%1" for "%2" at extension number "%3". The fax contains %4 pages. The fax call was %5 seconds long. The call was received from IP gateway "%6".	Fax
1028	UMCore	Information	LogAlways	The fax call from "%1" for "%2" at number "%3" was received but no pages were received. The fax call was %4 seconds long. The fax call was received from UM IP gateway "%5".	Fax
1029	UMCore	Information	LogAlways	A fax call from "%1" for "%2" at number "%3" failed to complete. The fax contained %4 pages. The fax call was %5 seconds long. The call was received from UM IP gateway "%6".	Fax
1030	UMCore	Information	LogAlways	The Unified Messaging server has received both fax and audio media from "%1" for "%2" at number "%3". The fax contains %4 pages. The fax call was %5 seconds long. The call came through IP gateway "%6".	Fax
1031	UMCore	Warning	LogAlways	The fax call has exceeded the configured time for a call. The call was made from %1 for %2 at number %3. The fax contains %4 pages. The fax call was %5 seconds long. The call came through gateway %6.	Fax
1032	UMCore	Warning	LogAlways	The UM dial plan that is associated with the Unified Messaging server is not configured to receive fax messages or the maximum number of concurrent fax calls on the Unified Messaging server is set to 0. The fax message that originated from telephone number "%1" and was destined for user "%2" at extension "%3" was terminated. To resolve this issue, use the Exchange Management Console or the Set-UMDialPlan cmdlet to enable the dial plan to receive incoming faxes or increase the maximum number of concurrent fax calls that can be accepted by the Unified Messaging server.	Fax
1033	UMCore	Warning	LogAlways	The Unified Messaging-enabled user "%1" is not configured to receive fax messages. The fax message that originated from phone number "%2", destined for extension "%3", was terminated. To resolve this issue, use the Exchange Management Console or the Set-UMMailbox cmdlet to enable the user to receive incoming fax messages.	Fax
1034	UMCore	Warning	LogAlways	The number of fax calls currently connected to the Unified Messaging server has exceeded the maximum number (%1) that is allowed. The fax call that originated from telephone number "%3" for user "%3" at extension "%4" was disconnected. To resolve this warning, increase the maximum number of concurrent fax connections that the Unified Messaging server will accept or install another Unified Messaging server to accept incoming fax calls.	Fax
1150	UMCore	Warning	LogAlways	The Unified Messaging server was unable to create a message for the fax call with ID "%1". The following invalid media details were received in the session description: "%2".	Fax

For More Information

• For more information about performance objects and counters that are available for Unified Messaging, see Performance Counter Reference for Unified Messaging.

• For more information about how to troubleshoot a Unified Messaging server, see Unified Messaging Server Issues.

• For more information about other errors and events for Unified Messaging, see Unified Messaging Errors and Events Reference.