Organization Configuration > Unified Messaging > UM Auto Attendant > Key Mapping Tab > Key Mapping Entry (RTM)

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Applies to: Exchange Server 2007

Use the Key Mapping Entry dialog box to configure a single or multiple key mappings for business or non-business hours main menu prompts. You can define the operation that will be performed when the key on the telephone keypad is selected, for example, transferring the call to an extension number or another auto attendant.

• Key pressed

  • Use this button to enable a key mapping. The key mapping is the number key that a caller would push to have the auto attendant perform a specific operation, for example, forwarding the caller to another auto attendant or to an operator. By default, no entries are defined.

  • Use the text box to type the numeric key (1-9) that the caller must press. Zero (0) is reserved for the auto attendant operator.

• Timed out because no key was pressed

  • Use this button to enable the caller to be transferred to an extension number or to another auto attendant if they do not press a key on the telephone keypad. For example, "Please stay on the line and your call will be answered by the next available representative." By default, this option is disabled.

  • If you enable this option, a blank key mapping will be created.

• Name

  • Use this field to type the name of the key mapping entry. The key mapping name is used for display purposes only. This is a required field and you must provide a display name for the key mapping entry.

  • Because you may want to specify multiple key mappings, we recommend that you use meaningful names for your key mappings. The maximum length of the name for the key mapping is 64 characters, and it can include spaces. However, it cannot include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

• Enable Audio File

  • Use this check box to enable an audio file to play when a caller presses the key that is specified in the Key pressed setting. By default, this setting is disabled.

    • Audio file   Use this text box to enter the name and location of the audio file to play. Click Browse to locate the audio file that you want to play.

  • If you enable this option, the audio file that you specify here will be played to the caller after the business hours or non-business main menu prompt plays.

• Enable call transfer

  • Select this check box to enable calls to be transferred to an extension number or another auto attendant.

    • Extension   Click this button to transfer the call to an extension number. Use the text box to type the extension where the call will be transferred. This field allows only numeric characters. It cannot include any of the following characters: " / \ [ ] : ; | = , + * ? < >.

    • Auto attendant   Click this button to transfer the call to an auto attendant. Click Browse to locate the auto attendant that you want to use. Before you enable this option, you must first create and configure the auto attendant. This option is used when you are creating a parent/child structure of UM auto attendants.

For More Information

• For more information about how to manage audio prompts in Unified Messaging, see Managing Custom Audio Prompts.

• For more information about the greetings, informational announcements, and system prompts that are used in Unified Messaging, see Understanding Unified Messaging Audio Prompts.