How to Enable Custom Prompt Recording Using the Telephone User Interface

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Shell to enable you to record custom prompts and greetings for Unified Messaging (UM) dial plans and auto attendants by using the telephone user interface (TUI). This can be useful when you cannot create and edit a custom prompt or a greeting by using a computer, when you do not have access to a Unified Messaging server, or when there is an emergency such as an organization closure because of severe weather.

You can record custom prompts and greetings by using the TUI if you follow these steps:

1. Create a domain user account that cannot log on interactively.

2. Delegate the Exchange Organization Administrator role to the domain user account.

3. Create an Exchange mailbox for the domain user.

4. Enable the domain user's mailbox for Unified Messaging.

   Important

   Allow only those administrators who will be managing prompts and greetings access to the extension number and PIN for the domain user account. Use this domain user account only for managing prompts over the telephone.

5. Create a .wav file to be used for the custom greeting for the UM dial plan or auto attendant. Save the .wav file and upload it to a Unified Messaging server in the <Exchange installation folder>\UnifiedMessaging\Prompts\Custom\<GUID> folder.

6. Use the Set-UMDialPlan cmdlet and set the TUIPromptEditingEnabled parameter to $true.

   Note

   You must log on by using the account that you will use so that the mailbox is set up. If you do not first log on to the user's mailbox, you must log off and log back on to the system before you can hear the correct prompts and greetings when you use the TUI.

7. Call the subscriber access number for the dial plan or the telephone number that is configured on the auto attendant. During the playback of the greeting for the dial plan or auto attendant, press the # key and then the * key.

8. Follow the prompts to log on and edit the greetings. You will be prompted for the prompts for the dial plan or auto attendant that you have selected. The prompts in the TUI will let you select the existing prompt or greeting that you want to change.

9. After you have saved the new custom prompt or greeting, the existing .wav file for the prompt or greeting will be replaced.

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

• A UM dial plan has been created.

• A UM auto attendant has been created.

Procedure

To use the Exchange Management Shell to enable custom prompt or greeting recording using the TUI

• Run the following command:

  set-umdialplan -identity MyUMDialPlan -TUIPromptEditingEnabled $true
  

For more information about syntax and parameters, see Set-UMDialplan.

For More Information

• For more information about how to manage custom audio prompts, see Managing Custom Audio Prompts.

• For more information about custom prompt publishing, see Understanding Custom Prompt Distribution.

• For more information about Unified Messaging audio prompts, see Understanding Unified Messaging Audio Prompts.