Cannot View Mailboxes in Exchange Management Console After Users Move from Parent Domains to Child Domains
Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
This topic provides information to help you troubleshoot when users cannot view mailboxes in the Exchange Management Console after being moved from the parent domain to the child domain.
This issue can occur when a user account is moved from the parent domain to the child domain using the Active Directory Migration Tool.
Resolution
To resolve the problem, point the user to the correct local global catalog server.
Before You Begin
To perform this procedure, the account you use must be delegated the following:
- Membership in the local Administrators group
For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.
Procedure
To use the Exchange Management Console to select the global catalog server
Start the Exchange Management Console.
Right-click Recipient Configuration.
Select Modify Recipient Scope.
Select the View all recipients in forest option.
Select the Global Catalog check box and select the local global catalog server.
To close, click OK.