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Prepare your environment for Teams Rooms

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    Microsoft Teams

This section contains an overview of the steps required to prepare your network environment so that you can use all of the features of Microsoft Teams Rooms. This section also includes information on configuring local administive access to your Teams Rooms devices.

Confirm network configuration

In order to function properly, Microsoft Teams Rooms devices must have access to a network that meets these requirements:

  • Review access to: Microsoft Teams, SharePoint/OneDrive, Pro Management Portal, Microsoft Store, Windows Update, Intune, Microsoft Entra ID, & Microsoft Common destinations. Open required ports to the required destinations documented in Teams Rooms Network Security

  • Review network bandwidth and quality of service (QoS) requirements: QoS on Teams Devices

  • Review if your organization utilizes a proxy, you need the proxy address or proxy autoconfiguration (PAC) file url

  • Review if your organization utilizes certificates for network access, you need the certificates for a successful setup

Important

Be sure to use a network connection with enough bandwidth (we recommend 10 mbps up/down per Teams Room) to ensure your meetings perform well.

Certificates

Your Microsoft Teams Rooms device uses certificates for Microsoft Teams, network usage, and authentication. If the related servers use public certificates, which is the case for online, there should be no further action required on the part of the admin to install certificates. If, on the other hand, the certificate authority is a private CA then the device needs to trust that CA. This means having the CA + CA chain certificates installed on the device. Certificates can be installed via Intune for your Teams Rooms devices or via OEM tooling.

Proxy

Important

Microsoft Teams Rooms does not support proxy authentication as it may interfere with regular operations of the room. Ensure that Microsoft Teams Rooms have been exempted from proxy authentication before going into production. If your proxy server utilizes internally signed certificates, you must install the internal certificate chain, including the root CA, on the Microsoft Teams Rooms device.

Proxy for Teams Rooms on Windows

This guidance is for manual configuration. This configuration can also be automated using Intune configurations on your devices ensure these configurations are consistent across a large scale deployment.

Skype User Registry Hive

  1. In the Microsoft Teams Rooms UI, select on the Settings gear icon where you're prompted for the local Administrator password on the device (the default password is sfb)

  2. Tap on Settings followed by tapping on the Go to Windows button and then tapping on the go to Admin Sign In button and then clicking the Administrator button (if the computer is Microsoft Entra ID joined choose Other User, then use .\admin as the user name)

  3. In the Search box, in the bottom left type in regedit (either long press the screen or right select and choose Run as administrator)

  4. Select on the HKEY_USERS folder ensure the root folder HKEY_USERS is selected

  5. Select on File and then choose Load Hive

  6. Browse to the C:\Users\Skype folder and type in the File name box NTUSER.dat and press the open button

  7. You're prompted for a Key Name for your newly loaded Hive; type in Skype (you should now see the registry settings for the Skype User)

  8. Open the Skype key and browse to HKEY_USERS\Skype\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings then ensure these settings are entered:

    [HKEY_USERS\Skype\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
"MigrateProxy"=dword:00000001
"ProxyEnable"=dword:00000001
"ProxyServer"="xx.xx.xx.xx:8080"

    If ProxyServer doesn't exist you may have to add this key as a string, change the xx.xx.xx.xx:8080 to the ip/host and port of your Proxy server.

    A completed configuration would look like this example:

    [HKEY_USERS\Skype\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
"MigrateProxy"=dword:00000001
"ProxyEnable"=dword:00000001
"AutoConfigURL"=http://contosoproxy.corp.net/proxy.pac

  9. When finished making changes, highlight the Skype User key (root folder for Skype) and choose unload Hive from the Registry file menu (which prompts for confirmation - select Yes)

  10. You can now close the registry editor and reboot your Teams Room

Windows System Proxy
  1. In the Microsoft Teams Rooms UI, select on the Settings gear icon which prompts for the local Administrator password on the device (the default password is sfb)
  2. Tap on Settings followed by tapping on the Go to Windows button and then tapping on the go to Admin Sign In button and then clicking the Administrator button (if the computer is Microsoft Entra ID joined choose Other User, then use .\admin as the user name)
  3. In the Search Windows box, type in 'Settings'
  4. Select 'Network & internet'
  5. Select 'Proxy'
  6. Configure your proxy IP or proxy PAC file
  7. Close Settings and reboot your Teams Room
Pro Management Agent Proxy

  1. In the Microsoft Teams Rooms UI, select on the Settings gear icon which prompts for the local Administrator password on the device (the default password is sfb)

  2. Tap on Settings followed by tapping on the Go to Windows button and then tapping on the go to Admin Sign In button and then clicking the Administrator button (if the computer is Microsoft Entra ID joined choose Other User, then use .\admin as the user name)

  3. In the Windows Search field (bottom-left section of the screen), enter cmd (either long press the screen or right select, and choose Run as administrator).

  4. Run the following command (double quotes at end of command are important):

    • If using single proxy server: bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY <proxyserver>:<port> ""

      Example:

      bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY contosoproxy.corp.net:8080 ""

    • If using a pac file: bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT <pac file url>

      Example:

      bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT http://contosoproxy.corp.net/proxy.pac

Proxy on Teams Rooms on Android

Proxy settings on Teams Rooms on Android vary by device manufacturer. Consult OEM documentation for how to best configure Teams Rooms on Android devices for a network with a proxy.

Wireless network considerations

We strongly recommend that you connect your Teams Rooms devices to a wired network for greater stability and performance, ensuring a seamless meeting experience. If using a wired connection isn't available, you may opt to use a wireless connection.

Important

Wireless networks can be prone to network interference leading to quality degradation. We strongly recommend that you follow your wireless equipment provider's best practices when configuring a wireless connection to improve video and audio quality.

Here are some examples of wireless network configuration best practices recommended by various manufacturers:

  • Deploy wireless equipment, such as access points and routers, that can handle and distribute the bandwidth load across all connected devices in the network.
  • As much as possible, use access points and routers from a single manufacturer to avoid further congesting the radio-spectrum.
  • Ensure wireless equipment is installed in a way that reduces or eliminates interference from objects and other equipment.
  • Ensure the wireless network shows strong signal strength (Wi-Fi signal showing full bars is preferred) on Teams Rooms and other device screens.
  • Default to prioritizing 5-GHz coverage for devices to optimize for higher bandwidth.
  • Enable band steering to ensure that 5 GHz is always given more priority when sharing the same network name as 2.4 GHz.
  • Keep wireless channel utilization below 50%.
  • Keep access point and router firmware up to date with the latest firmware versions and hot fixes.
  • Verify that Teams Rooms devices and at least one access point see each other with a signal strength of -60 dBm or better. A dBm value closer to zero is preferred. Follow your equipment manufacturer's recommendations.
  • Implement QoS whenever possible to allow monitoring and resolution of issues in real time.

For more best practices specific to your wireless network hardware, check your manufacturer's documentation.

You can also troubleshoot wireless network issues using the wireless network report built into Windows 10. For more information, see Analyze the wireless network report - Microsoft Support.

Tenant Restrictions

For organizations which utilize tenant restrictions features of Microsoft Entra ID, this is supported on some Teams Devices if your organization utilizes the proxy deployment variant with header injection.

Teams Rooms on Windows

To support tenant restrictions, ensure you have your proxy configuration on your Teams Rooms device completed per this Learn document and ensure the Teams Rooms on Windows device has the replacement SSL certificates installed on it to trust the header injected web traffic.

Teams Rooms on Android

Tenant restrictions aren't supported today on Teams Rooms on Android devices. Consult with your Android device OEM for potential workarounds.

Teams Rooms on Windows administrative access

Using an admin group

If you choose to join a Teams Rooms on Windows device to a domain (Microsoft Entra ID or Active Directory), you can use Microsoft Intune, Group Policy, or Local Computer Management to set a Security Group as local administrator just like you would for a Windows PC in your domain. Anyone who is a member of that security group can enter their credentials and unlock Settings.

Note

If your Microsoft Teams Rooms device loses trust with the domain (for example, if you remove the Microsoft Teams Rooms from the domain after it is domain joined), you won't be able to authenticate into the device and open up Settings. The workaround is to log in with the local Admin account.

Local "Admin" User Account

Caution

Be sure to change the Microsoft Teams Rooms password as soon as possible.

Microsoft Teams Rooms default password is set to sfb. The password can be changed in several ways:

You can read more about the Admin account in the Microsoft Teams Rooms security article.

Local 'Skype' User Account

Caution

Any modifications to the "Skype" user account are not supported by Microsoft and will prevent your Teams Rooms on Windows device from functioning correctly.

Teams Rooms on Windows include a local account named "Skype" which is passwordless. This account is used to sign in to Windows to launch the Teams Rooms app. For more information on how the "Skype" user is security, review Microsoft Teams Rooms security.

Machine Account

Much like any Windows device, the machine name can be renamed by right-clicking in Settings > About > Rename PC.

If you would like to rename the computer after joining it to a domain, use Rename-Computer, a PowerShell command, followed by the computer's new name.

Teams Rooms on Android administrative access

Local administrative access to Teams Rooms on Android devices is controlled by the Teams device equipment manufacturer. Consult the device documentation for default accounts and passwords and instructions for how to change those passwords.

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