Planning - Holidays

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This article is for IT pros and administrators who want to learn how to configure Holidays and associated routing for use with Teams Phone Agents and Auto Attendants.

Holidays

You can use the Holidays feature to provide alternate messages and routing for callers when your organization is following a holiday schedule. For example:

• Departments that close or have an adjusted holiday schedule.
• Call queues fronted by an auto attendant that closes or has an adjusted holiday schedule.
• People who are out of office for specific dates and times.

Up to 50 holiday dates and times can be combined into a holiday set. Multiple holiday sets can be applied to a Teams Phone Agent or Auto Attendant.

Licensing requirements

• Auto Attendant and Call Queue

Next step

Authorized users

Remaining planning articles

• Shared Call History
• Call priorities for call queues
• Recording calls
• Templates and resources
• Business decisions for Teams Phone Agents, Auto Attendants, and Call Queues
• Nested call flows
• Reporting considerations
• Technical prerequisites and licensing requirements
• Design call flows
• Supported configurations
• Getting started

Previous planning articles

• Overview
• Questions and Answers tools (Teams Phone Agent)
• Appointments tools (Teams Phone Agent)
• Agents and Queues (Teams Phone Agent)
• Spam detection (Teams Phone Agent)
• Third-party voice agents

Related content

• Setup - Holidays