Windows update error without error code

Question

My windows update is error but no error code, it just tell me "Something went wrong. Try to reopen Setting later."

on the windows update manu in setting it just that message and empty blank screen

I want to send screenshot but there's error that don't want let's me to upload screenshot

*ALL COMMAND I HAVE EXECUTE IN CMD WITH ADMINISTRATOR*
thing that i tried but not work for me

1. run windows update troubleshooter
2. restart my laptop
3. run automatic repiar
4. execute this command "sfc /scannow", "DISM.exe /Online /Cleanup-image /Restorehealth", "chkdsk /f /r"
5. delete downloaded update file using command "net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

"

6. reopen setting

thing that i trying to do but fail

1. restart Windows Update service

(Windows could not start the Windows update service on Local Computer Error 2: The system cannot find the file specified)

thing that i can't do to fix it

1. restore windows using system restore due to i did not make the restore point
2. reinstall windows due to i don't have any bootable media to start reinstall windows

System:
Laptop: Asus Vivobook Pro 15
APU: AMD Ryzen 5 5600H with Radeon Graphic
APU info: 6 cores 12 logical processor 3.9 GHz x64
RAM: 16 GB 3200 MHz
GPU: NVIDIA GeForce RTX 3050 Laptop GPU
OS Name: Microsoft Windows 11 Pro 23H2 Windows Feature Experience Pack 1000.22700.1039.0

OS Version: 10.0.22635 N/A Build 22635

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free
Original Install Date: 05/08/2024, 08:34:30

System Boot Time: 09/06/2024, 10:04:40

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: Vivobook_ASUSLaptop M6##########

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

                       [01]: AMD64 Family 25 Model 80 Stepping 0 AuthenticAMD ~3301 Mhz 

BIOS Version: American Megatrends International, LLC. M6500QC.314, 03/22/2024

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume1

System Locale: th;Thai

Input Locale: en-us;English (United States)

Time Zone: (UTC+07:00) Bangkok, Hanoi, Jakarta

Total Physical Memory: 15,773 MB

Available Physical Memory: 3,268 MB

Virtual Memory: Max Size: 22,564 MB

Virtual Memory: Available: 6,476 MB

Virtual Memory: In Use: 16,088 MB

Page File Location(s): C:\pagefile.sys

Answer 1

There is a fake Realtek updater task which is most likely a miner. It has deleted your Windows Update services.

The following fixlist will fix the misconfiguration in your system and eliminate the rogue task.

• Download fixlist.txt (https://1drv.ms/t/s!AjVYLGw0OBWU2x6lxpxSqylpudj...)

• Save Fixlist.txt to the folder where FRST64English.exe is located.

• Close all programs.

• Launch the Farbar Scanner tool and click "Fix".

• Restart Windows when prompted.

• Upload the output log file (FixLog.txt) to your OneDrive.

See if Windows Update works fine.

Answer 2

Hi Haruka, This is Ramesh.

It sounds as if the Windows Update service (wuauserv) registration is corrupt, and is likely caused by malware.

Please run the Farbar Scanner and share your logs on OneDrive.

1. Download Farbar Recovery Scan Tool 64-bit (FRST64.exe)

https://www.bleepingcomputer.com/download/farba...

Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot: https://learn.microsoft.com/en-us/deployedge/me...

2. If the OS language is non-English, rename FRST64.exe to FRST64English.exe.
3. Run the program. Don't check or uncheck any options. Click "Scan".
4. Zip the two logs, FRST.txt and Addition.txt, upload them to your OneDrive and share the link here.

How-To: Share OneDrive files and folders - Microsoft Support

https://support.microsoft.com/en-us/office/shar...

OneDrive sharing options - screenshot

https://imgur.com/a/vZyxpY9

Answer 3

This is the screnshot of error

FRST and Addition Logs