Bluescreen when using Photoshop 2021 ( KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL (192) )

Question

Hi Team,

My name is wuttichai that my user has been facing bluescreen crash when using photoshop.

So, I debuged the result is shown above picture. Cloud you please suggest how i can resolve the problem?

Answer 1

Your dump file shows a blue screen caused by the PhotoShop program.
The method I found for you is to delete the CRWindowsClientService.exe file under the PhotoShop directory (preferably cut it to another place), you can try it.

Sorry for the late reply

I try with your solution, but, it still is not working. The desktop show bluescreen periodically.
Yesterday, 01 July 2021 It occurred again.

Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64 <br><br>Copyright (c) Microsoft Corporation. All rights reserved. <br><br> <br><br> <br><br>Loading Dump File [C:\Users\salap\OneDrive\เดสก์ท็อป\MEMORY.DMP] <br><br>Kernel Bitmap Dump File: Full address space is available <br><br> <br><br>Symbol search path is: srv* <br><br>Executable search path is: <br><br>Windows 10 Kernel Version 19041 MP (6 procs) Free x64 <br><br>Product: WinNt, suite: TerminalServer SingleUserTS <br><br>Built by: 19041.1.amd64fre.vb_release.191206-1406 <br><br>Machine Name: <br><br>Kernel base = 0xfffff80153c00000 PsLoadedModuleList = 0xfffff8015482a230 <br><br>Debug session time: Thu Jul 1 12:57:24.137 2021 (UTC + 7:00) <br><br>System Uptime: 0 days 3:41:44.065 <br><br>Loading Kernel Symbols <br><br>............................................................... <br><br>................................................................ <br><br>.............................................................. <br><br>Loading User Symbols <br><br>..... <br><br>Loading unloaded module list <br><br>...... <br><br>Loading Wow64 Symbols <br><br>................................................................ <br><br>. <br><br>For analysis of this file, run !analyze -v <br><br>1: kd> !analyze -v <br><br>******************************************************************************* <br><br>* * <br><br>* Bugcheck Analysis * <br><br>* * <br><br>******************************************************************************* <br><br> <br><br>PAGE_FAULT_IN_NONPAGED_AREA (50) <br><br>Invalid system memory was referenced. This cannot be protected by try-except. <br><br>Typically the address is just plain bad or it is pointing at freed memory. <br><br>Arguments: <br><br>Arg1: ffffffffffffffe8, memory referenced. <br><br>Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. <br><br>Arg3: fffff801542d6411, If non-zero, the instruction address which referenced the bad memory <br><br> address. <br><br>Arg4: 0000000000000002, (reserved) <br><br> <br><br>Debugging Details: <br><br>------------------ <br><br> <br><br> <br><br>"C:\WINDOWS\System32\KERNELBASE.dll" was not found in the image list. <br><br>Debugger will attempt to load "C:\WINDOWS\System32\KERNELBASE.dll" at given base 0000000000000000. <br><br> <br><br>Please provide the full image name, including the extension (i.e. kernel32.dll) <br><br>for more reliable results.Base address and size overrides can be given as <br><br>.reload &lt;image.ext&gt;=&lt;base&gt;,&lt;size&gt;. <br><br> <br><br>KEY\_VALUES\_STRING: 1 <br><br> <br><br> Key : Analysis.CPU.Sec <br><br> Value: 4 <br><br> <br><br> Key : Analysis.DebugAnalysisProvider.CPP <br><br> Value: Create: 8007007e on LAPTOP-JJR4EDEO <br><br> <br><br> Key : Analysis.DebugData <br><br> Value: CreateObject <br><br> <br><br> Key : Analysis.DebugModel <br><br> Value: CreateObject <br><br> <br><br> Key : Analysis.Elapsed.Sec <br><br> Value: 19 <br><br> <br><br> Key : Analysis.Memory.CommitPeak.Mb <br><br> Value: 77 <br><br> <br><br> Key : Analysis.System <br><br> Value: CreateObject <br><br> <br><br> <br><br>BUGCHECK\_CODE: 50 <br><br> <br><br>BUGCHECK\_P1: ffffffffffffffe8 <br><br> <br><br>BUGCHECK\_P2: 0 <br><br> <br><br>BUGCHECK\_P3: fffff801542d6411 <br><br> <br><br>BUGCHECK\_P4: 2 <br><br> <br><br>READ\_ADDRESS: ffffffffffffffe8 <br><br> <br><br>MM\_INTERNAL\_CODE: 2 <br><br> <br><br>BLACKBOXBSD: 1 (!blackboxbsd) <br><br> <br><br> <br><br>BLACKBOXNTFS: 1 (!blackboxntfs) <br><br> <br><br> <br><br>BLACKBOXWINLOGON: 1 <br><br> <br><br>PROCESS\_NAME: remoting\_host.exe <br><br> <br><br>TRAP\_FRAME: fffff208ef5cb6c0 -- (.trap 0xfffff208ef5cb6c0) <br><br>NOTE: The trap frame does not contain all registers. <br><br>Some register values may be zeroed or incorrect. <br><br>rax=fffff208ef5cb910 rbx=0000000000000000 rcx=ffff880f79acb960 <br><br>rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 <br><br>rip=fffff801542d6411 rsp=fffff208ef5cb850 rbp=fffff208ef5cba39 <br><br> r8=0000000000000000 r9=0000000000000000 r10=0000000000000000 <br><br>r11=ffffd07ed9e00000 r12=0000000000000000 r13=0000000000000000 <br><br>r14=0000000000000000 r15=0000000000000000 <br><br>iopl=0 nv up ei ng nz na pe cy <br><br>nt!SeDefaultObjectMethod+0xb1: <br><br>fffff801542d6411 488b4708 mov rax,qword ptr [rdi+8] ds:0000000000000008=???????????????? <br><br>Resetting default scope <br><br> <br><br>STACK\_TEXT: <br><br>fffff208ef5cb418 fffff8015408dd7d : 0000000000000050 ffffffffffffffe8 0000000000000000 fffff208ef5cb6c0 : nt!KeBugCheckEx <br><br>fffff208ef5cb420 fffff80153f28210 : 0000000000000000 0000000000000000 fffff208ef5cb740 0000000000000000 : nt!MiSystemFault+0x147cbd <br><br>fffff208ef5cb520 fffff80154004d5e : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!MmAccessFault+0x400 <br><br>fffff208ef5cb6c0 fffff801542d6411 : ffff880f75bc20c0 0000000000007000 00000000000041d7 fffff801541f9d01 : nt!KiPageFault+0x35e <br><br>fffff208ef5cb850 fffff801542e0176 : ffff880f79acb930 fffff208ef5cba39 0000000000000000 fffff801541f9cbc : nt!SeDefaultObjectMethod+0xb1 <br><br>fffff208ef5cb8b0 fffff80153e08357 : 0000000000000000 0000000000000000 fffff208ef5cba39 ffff880f79acb960 : nt!ObpRemoveObjectRoutine+0xd6 <br><br>fffff208ef5cb910 fffff801541f372e : ffff880f6ace7220 0000000000000001 ffffffffffffffff ffffb90ba5f77670 : nt!ObfDereferenceObjectWithTag+0xc7 <br><br>fffff208ef5cb950 fffff801541f73ac : 000000000000059c fffff801541f8b45 fffff20800000000 ffff880f7654abe0 : nt!ObCloseHandleTableEntry+0x29e <br><br>fffff208ef5cba90 fffff801540085b8 : 0000000046cbc000 00007fffffed4890 fffff208ef5cbb80 0000000000000000 : nt!NtClose+0xec <br><br>fffff208ef5cbb00 00000000771c1cfc : 00000000771c1cbb 0000002377242bbc 0000000000000023 0000000000000000 : nt!KiSystemServiceCopyEnd+0x28 <br><br>000000000690ed18 00000000771c1cbb : 0000002377242bbc 0000000000000023 0000000000000000 0000000006a0e784 : wow64cpu!CpupSyscallStub+0xc <br><br>000000000690ed20 00000000771c11b9 : 0000000006a0f6f8 00007fffffec39b4 0000000000000000 00007fffffec3aaf : wow64cpu!Thunk0Arg+0x5 <br><br>000000000690edd0 00007fffffec38c9 : 0000000046ca0500 0000000000000000 0000000000000000 000000000690f210 : wow64cpu!BTCpuSimulate+0x9 <br><br>000000000690ee10 00007fffffec32bd : 0000000000000000 0000000000000001 0000000000000000 0000000000000000 : wow64!RunCpuSimulation+0xd <br><br>000000000690ee40 00007ff800fa4f89 : 0000000000000000 0000000000000000 0000000000000001 0000000000000000 : wow64!Wow64LdrpInitialize+0x12d <br><br>000000000690f0f0 00007ff800fa4b73 : 0000000000000000 00007ff800f30000 0000000000000000 00000000049ce000 : ntdll!LdrpInitialize+0x3fd <br><br>000000000690f190 00007ff800fa4b1e : 000000000690f210 0000000000000000 0000000000000000 0000000000000000 : ntdll!LdrpInitialize+0x3b <br><br>000000000690f1c0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe <br><br> <br><br> <br><br>SYMBOL_NAME: nt!SeDefaultObjectMethod+b1 <br><br> <br><br>MODULE_NAME: nt <br><br> <br><br>IMAGE_NAME: ntkrnlmp.exe <br><br> <br><br>STACK_COMMAND: .thread ; .cxr ; kb <br><br> <br><br>BUCKET_ID_FUNC_OFFSET: b1 <br><br> <br><br>FAILURE_BUCKET_ID: AV_R_INVALID_nt!SeDefaultObjectMethod <br><br> <br><br>OS_VERSION: 10.0.19041.1 <br><br> <br><br>BUILDLAB_STR: vb_release <br><br> <br><br>OSPLATFORM_TYPE: x64 <br><br> <br><br>OSNAME: Windows 10 <br><br> <br><br>FAILURE_ID_HASH: {8bff512c-58e1-d26a-5bbd-ae3d1ad0e774} <br><br> <br><br>Followup: MachineOwner

Answer 2

Your dump file shows a blue screen caused by the PhotoShop program.

The method I found for you is to delete the CRWindowsClientService.exe file under the PhotoShop directory (preferably cut it to another place), you can try it.

Answer 3

Hello, I'm independent advisor A&K. I'm glad to be able to help you.

I may need you to provide the dump file stored in case of computer failure to help you analyze the failure. Please see if there is a. DMP file in your system directory "C:\Windows\Minidump". If there is, please upload it to the network disk and share the link here, I will help you analyze it. Thank you.

I will keep to follow up until the problem is solved. My English is not good. If you don't understand my words, please let me know.

Dear AnalogKnight

Thank you for your support.
Please see attached file below, The problem periodically occur random time when using Photoshop. https://drive.google.com/file/d/1wWVpILrwIdons5_WKUYXDqhGjmOHnXjo/view?usp=sharing

Answer 4

Hello, I'm independent advisor A&K. I'm glad to be able to help you.

I may need you to provide the dump file stored in case of computer failure to help you analyze the failure. Please see if there is a. DMP file in your system directory "C:\Windows\Minidump". If there is, please upload it to the network disk and share the link here, I will help you analyze it. Thank you.

I will keep to follow up until the problem is solved. My English is not good. If you don't understand my words, please let me know.