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Change contact information for an Azure billing account

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This article helps you update contact information for a billing account in the Azure portal. The instructions to update the contact information vary by the billing account type. To learn more about billing accounts and identify your billing account type, see View billing accounts in Azure portal. An Azure billing account is separate from your Azure user account and Microsoft account.

If you want to update your Microsoft Entra user profile information, only a user administrator can make the changes. If you're not assigned the user administrator role, contact your user administrator. For more information about changing a user's profile, see Add or update a user's profile information using Microsoft Entra ID.

Sold-to address - The sold-to address is the address and the contact information of the organization or the individual, who is responsible for a billing account. In other words, the sold-to information describes the legal entity. It's displayed in all the invoices generated for the billing account.

Bill-to address - The bill-to address is the address and the contact information of the organization or the individual, who is responsible for paying the invoices generated for a billing account.

  • For a billing account for a Microsoft Online Service Program (MOSP), the bill-to address appears on credit card or invoice information. For MOSP accounts, your bill-to information is the same as your payment information (credit card or invoice details).

    Note

    If you want to update your bill-to information instead, see Edit credit card details.

  • For a billing account for a Microsoft Customer Agreement (MCA), there's a bill-to address for each billing profile and it's displayed in the invoice generated for the billing profile.

Contact email address for service and marketing emails - You can specify an email address that's different from the email address that you sign in with to receive important billing, service, and recommendation-related notifications about your Azure account. Service notification emails, such as urgent security issues, price changes, or breaking changes to services in use by your account are always sent to your sign-in address.

Prerequisites

None

Update an MOSP billing account sold-to address

Use the following information to update your sold-to address.

  1. Sign in to the Azure portal using the email address, which has the account administrator permission on the account.

  2. Search for Cost Management + Billing.
    Screenshot that shows where to search in the Azure portal for cost management + billing.

  3. Select Properties from the left-hand side.
    Screenshot that shows MOSP billing account properties.

  4. Select Update sold to to update the sold-to address.

  5. Enter the new address and then select Save.
    Screenshot that shows update address for the MOSP billing account.

Update an MCA billing account sold-to address

Follow these steps:

  1. Sign in to the Azure portal using the email address, which has an owner or a contributor role on the billing account for a Microsoft Customer Agreement.

  2. Search for Cost Management + Billing.
    Screenshot that shows where to search in the Azure portal.

  3. Select Properties from the left-hand side and then select Update sold-to.
    Screenshot that shows the properties for an MCA billing account where you can modify the sold-to address.

  4. Enter the new address and select Save.
    Screenshot that shows updating the sold-to address for an MCA account.

    Important

    Some accounts require additional verification before their sold-to can be updated. If your account requires manual approval, you would be asked to contact Azure support.

Update an MCA billing account address

Follow these steps:

  1. Sign in to the Azure portal using the email address, which has an owner or a contributor role on a billing account or a billing profile for an MCA.

  2. Search for Cost Management + Billing.

  3. Select Billing profiles from the left-hand side.

  4. Select a billing profile to update the billing address.
    Screenshot that shows the Billing profiles page where you select a billing profile.

  5. Select Properties from the left-hand side.

  6. Select Update address.
    Screenshot that shows where to update the address.

  7. Enter the new address and then select Save.
    Screenshot that shows updating the address.

Add a PO number

By default, invoices for the billing profile don't have an associated PO number. After you add a PO number for a billing profile, the system uses the updated PO number in the next invoice. Afterward, the PO number appears in invoices for the billing profile.

To add a PO number for a billing profile, use the following steps.

  1. Sign in to the Azure portal.

  2. Search for Cost Management + Billing and then select Billing scopes.

  3. Select your billing scope.

  4. In the left menu under Billing, select Billing profiles.

  5. Select the appropriate billing profile.

  6. In the left menu under Settings, select Properties.

  7. Select Update PO number.

  8. Enter a PO number and then select Update.

Update a PO number

If you want to update a PO number from an unpaid invoice, select the invoice ID and update the PO number from the invoice. The system regenerates the invoices within 24 hours.

To change the PO number for a billing profile, use the following steps.

  1. Sign in to the Azure portal.

  2. Search for Cost Management + Billing and then select Billing scopes.

  3. Select your billing scope.

  4. In the left menu under Billing, select Billing profiles.

  5. Select the appropriate billing profile.

  6. Select Invoices.

  7. Select the Invoice ID that you want to update.

  8. Select Change Bill to + PO number and then select Update PO number.

  9. In the Update PO number window, enter a PO number and the select Update.

Update your tax ID

Ensure you update your tax ID after moving your subscriptions. The tax ID is used for tax exemption calculations and appears on your invoice. To update billing account information

  1. Sign in to the Microsoft Store for Education.

  2. Select Manage, and then select Billing accounts.

  3. On Overview, select Edit billing account information.

  4. Make your updates, and then select Save.

Service and marketing emails

You get prompted in the Azure portal to verify or update your email address every 90 days. Microsoft sends emails to this email address with Azure account-related information for:

  • Service notifications
  • Security alerts
  • Billing purposes
  • Support
  • Marketing communications
  • Best practice recommendations, based on your Azure usage

Enter the email address where you want to receive communications about your account. By entering an email address, you're opting in to receive communications from Microsoft.

Screenshot example of the prompt to update your contact information.

Change your contact email address

You can change your contact email address by using one of the following methods. Updating your contact email address doesn't update the email address that you sign in with.

  1. If you're an account administrator for an MOSP account, follow the instructions in Update an MOSP billing account sold-to address and select Update contact info in the last step. Next, enter the new email address.
  2. Go to the Contact information area in the Azure portal and enter the new email address.
  3. In the Azure portal, select the icon with your initials or picture. Then, select the context menu (...). Next, select My Contact Information from the menu and enter the new email address. Screenshot example of updating an email address in Azure.

Opt out of marketing emails

To opt out of receiving marketing emails:

  1. Go to the request form to submit a request by using your profile email address. You'll receive a link by email to update your preferences.

  2. Select the link to open the Manage communication permissions page. This page shows you the types of marketing communications that the email address is opted in to. Clear any selections that you want to opt out of, and then select Save.
    Screenshot example of the page for managing communication permissions.

    When you opt out of marketing communications, you still receive service notifications, based on your account.

Update the email address that you sign in with

You can't update the email address that you use to access your account directly. However, you can work around this issue.

  1. If you have a billing account for an MOSP, you can sign up for another account using the new email address and transfer ownership of your subscriptions to the next account.

  2. For an MCA billing account, you can give the new email address permissions on your account.

Update your country/region

Changing the country/region for an existing account isn't supported. However, you can work around this issue.

  1. You can create a new account in a different country or region and then contact Azure support to transfer your subscription to the new account.

Change the subscription name

To protect Azure subscriptions from misuse, renaming a subscription is monitored for suspicious activity. You can only rename a subscription twice in a five-minute period.

Follow these steps:

  1. Sign in to the Azure portal, select Subscription from the left pane, and then select the subscription that you want to rename.

  2. Select Overview, and then select Rename from the command bar.
    Screenshot example of renaming Azure subscription.

  3. After you change the name, select Save.

Next step

View your billing accounts