Open a support ticket for an Import/Export job

If you come across any issues with your Import/Export service, you can create a service request for technical support.

This article walks you through:

Create a support request

Do the following steps to create a support request:

Go to your Import/Export job. Under Support + Troubleshooting, select New support request.

On the Basics tab, enter required basic information. Basic info about your Import/Export order is already filled in.

Option	Description
Summary	Briefly describe your issue.
Issue type	Select Technical.
Subscription	Select the subscription for the Import/Export order.
Service	Select My services.
Service type	Select Azure Import/Export Service.
Resource	Select the Import/Export order.
Problem type	Select a problem type from among the problem types for Import/Export orders.
Problem subtype	Select the appropriate subtype for the problem type.

Screenshot showing info on the Basics screen for an Import/Export Service support request. The button that opens teh Solutions tab is highlighted.

Select Next: Solutions>> to continue.

The Solutions tab shows expert solutions for the problem you described. If you don't find the solution to your problem, select Next: Details>> to proceed with a support request.

Use the Details tab to provide info for a support ticket.

Grouping	Options
Problem details	When did the problem start? Using your local time, enter the data and time when the problem started. Details: Describe the problem you're experiencing. File upload: You can attach one or more files if needed. Select the folder icon. Then browse to any files you want to upload.
Share diagnostic information	Select No. Azure support will ask you for more information if they need it.
Support method	Leave the Severity at C - Minimal Impact. Azure support will adjust the severity level based on the information you provided. Otherwise, tell how you'd like to be contacted - by email or by phone, and in what language?
Contact info	You can edit your contact information if needed.

Screenshot showing the Details tab for an Import/Export Service support request. The button that opens the Review Plus Create tab is highlighted.

Select Next: Review + create >> to continue.

Review your support request on the Review + create tab. Make any changes that are needed. Then select Create.

After creating a support ticket, you can manage the lifecycle of the ticket from within the portal.

To get to the help and support page, navigate to Browse > Help + support.
A tabular listing of Recent support requests is displayed in Help + support.
Select and click a support request. You can view the status and the details for this request. Select + New message if you want to follow up on this request.