Work order metrics
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 1, 2020 |
Business value
Users will be able to understand at a glance the estimated duration of a work order and the history of service over the work order's life cycle.
In the future, having this information captured at the work order level will enable advanced reporting and analytics scenarios around SLAs, operational efficiency, and service history.
Feature details
This feature captures service delivery time metrics at the work order level for awareness and reporting, including:
- Total estimated duration.
- First arrived on (time that the first person arrives at a scheduled appointment).
- Completed on.
These metrics will be captured and calculated on every work order.
The Field Service reports will be updated to leverage these new time stamps so that metrics like Broken Promise % more accurately reflect the customer's experience.
Note
This feature is available in Unified Interface only.