getContextProvider
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Retrieves the currently set custom context provider, if any.
Note
The live chat SDK methods should be invoked after the lcw:ready event is raised. You can listen for this event by adding your own event listener on the window object.
Syntax
Microsoft.Omnichannel.LiveChatWidget.SDK.getContextProvider();
Parameters
None
Return Value
Returns the currently set custom context provider, if any. If there is no registered custom context provider, then it returns null.
Example
window.addEventListener("lcw:ready", function handleLivechatReadyEvent(){
// Setting the custom context provider
// Throws error if contextProvider is not a function
Microsoft.Omnichannel.LiveChatWidget.SDK.setContextProvider(function contextProvider(){
// Here it is assumed that the corresponding work stream would have context variables with logical name of 'contextKey1', 'contextKey2', 'contextKey3'.
return {
'contextKey1': 'contextValue1', // string value
'contextKey2': 12.34, // number value
'contextKey3': true // boolean value
};
});
// Retrieves the currently set custom context provider
// If there is no registered custom context provider, then it returns null
let registeredContextProvider = Microsoft.Omnichannel.LiveChatWidget.SDK.getContextProvider();
});
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