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Enhance productivity with Copilot in Field Service

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically - - Apr 17, 2024

Business value

Copilot in Dynamics 365 Field Service enhances work efficiency by simplifying data retrieval and offering valuable insights. It's your practical tool for streamlined operations.

Feature details

Copilot marks a revolutionary step forward. It's designed to simplify your work, enhance data insights, and boost productivity. Imagine having a knowledgeable partner at your side, that helps you navigate work orders and offers insights into the data that matters most. In this first phase of our journey, Copilot is here to assist, and it's only going to get smarter with time. Discover how Copilot transforms your experience:

  • Copilot assistance: With Copilot in Field Service, your intelligent assistant is at your service. Simply ask Copilot to help you find data swiftly, gain insights, and complete tasks with fewer steps.
  • Work order insights: Copilot excels at finding pertinent information related to work orders. It can assist in retrieving work order details, summarizing them, and presenting them in an easily digestible format.
  • Explore Dataverse: Copilot extends its capabilities beyond work orders to provide insights into other Dataverse records, including accounts, contacts, opportunities, and more. Access a wealth of information effortlessly.
  • Continuous improvement: Expect Copilot to evolve, becoming even smarter and supporting a wider range of capabilities and requests in the future.

Copilot in Field Service opening in a side pane.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Use Copilot in the Dynamics 365 Field Service web application (docs)