Setup - Holidays

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Caution

Daylight Savings Time changes – Manual changes to Teams Phone Agent time zones required by some customers.

On November 1, 2026, Daylight Savings Time will end in North America.

In Canada, the provinces of Alberta and British Columbia will remain on Daylight Savings Time and will not move the clocks back one hour.

Customers with Teams Phone Agent time zone configurations that reference (UTC-7:00) Mountain Time (US & Canada) or (UTC-8:00) Pacific Time (US & Canada) must be updated as follows:

  • Alberta: Permanently moves to UTC-6:00.

    • Change the Teams Phone Agent time zone selection from (UTC-7:00) Mountain Time (US & Canada) to (UTC-6:00) Saskatchewan.

  • British Columbia: Permanently moves to UTC-7:00.

    • Change the Teams Phone Agent time zone selection from (UTC-8:00) Pacific Time (US & Canada) to (UTC-7:00) Arizona.

Caution

Daylight Savings Time changes – Manual changes to auto attendant time zones required by some customers.

On November 1, 2026, Daylight Savings Time will end in North America.

In Canada, the provinces of Alberta and British Columbia will remain on Daylight Savings Time and will not move the clocks back one hour.

Customers with auto attendant time zone configurations that reference (UTC-7:00) Mountain Time (US & Canada) or (UTC-8:00) Pacific Time (US & Canada) must be updated as follows:

  • Alberta: Permanently moves to UTC-6:00.

    • Change the auto attendant time zone selection from (UTC-7:00) Mountain Time (US & Canada) to (UTC-6:00) Saskatchewan.

  • British Columbia: Permanently moves to UTC-7:00.

    • Change the auto attendant time zone selection from (UTC-8:00) Pacific Time (US & Canada) to (UTC-7:00) Arizona.

This article is for IT pros and Teams administrators who want to create holiday schedules and routing for use with Teams Phone Agent and Auto Attendant.

Planning and licensing review

Planning

Licensing

Known issues

None.

Steps to create Holidays

  1. In the Teams admin center, expand Voice, select Holidays, and then select Add.

  2. Select New holiday.

  3. Enter a name for the holiday.

  4. Select Add new date.

  5. Under Start time, select the calendar icon and choose the date when you'd like the holiday to begin.

  6. Use the dropdown list to select a start time for the holiday.

  7. Under End time, select the calendar icon and choose the date when you'd like the holiday to end.

  8. Use the dropdown list to select an end time for the holiday. The End time must be after the Start time.

    Note

    If the holiday is for one full day (that is, a 24-hour period), the End time should be set to the next day and the time to 12:00 AM. For example, if your organization is closed on January 1 for New Year's Day, set the Start time to January 1 at 12:00 AM and the End time to January 2 at 12:00 AM.

  9. Optionally, add more dates for recurring holidays. Up to 50 separate date ranges can be added to a single holiday.

  10. Select Save.

Screenshot showing configured holidays.

Change a holiday

To change a holiday:

  1. In the Teams admin center, expand Voice, and then select Holidays.
  2. Select the holiday from the list.
  3. Under Start time, select the calendar icon and choose the date when you'd like the holiday to begin.
  4. Use the dropdown list to select a start time for the holiday.
  5. Under End time, select the calendar icon and choose the date when you'd like the holiday to end.
  6. Use the dropdown list to select an end time for the holiday. The End time must be after the Start time.
  7. Select Save.

PowerShell

For instructions on setting up Holidays using PowerShell, see:

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