Introduction to Teams meetings and calling

Module
9 Units

Beginner

Administrator

Technology Manager

Solution Architect

Microsoft 365

Microsoft Teams Phone

Microsoft Teams

This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices, and different meetings types. It covers the benefits and limitations of Teams Phone, while also highlighting the importance of Teams devices in modern workplaces.

Learning objectives

After completion of this module, you are able to:

Differentiate between different meeting and events types in Teams.
Identify Teams Phone scenarios and PSTN options.
Identify usage scenarios for auto attendants and call queues.
Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
Plan for Microsoft 365 Copilot in Teams

Prerequisites

A general understanding of the Microsoft Teams client
A general understanding of Microsoft Teams

Introduction min
Overview of Teams meetings and events min
Overview of Teams Phone min
Overview of auto attendants and call queues min
Overview of Teams clients min
Overview of Microsoft Teams Rooms and phones min
Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices min
Knowledge check min
Summary and resources min