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Case in service

Service request case associated with a contract.

Latest version of the JSON entity definition is available on GitHub.

Instances

Entities that inherit from the currently viewed entity are listed below.

Traits

Traits for this entity are listed below.

is.CDM.entityVersion

ParameterValueData typeExplanation
versionNumber"1.2"stringsemantic version number of the entity

is.CDM.attributeGroup
identifies standard groups of attributes in CDM entities.

ParameterValueData typeExplanation
groupList
attributeGroupReference
/core/wellKnownCDSAttributeGroups.cdm.json
/cdsCreationModificationDatesAndIds
/core/wellKnownCDSAttributeGroups.cdm.json
/cdsOwnershipInfo
/core/wellKnownCDSAttributeGroups.cdm.json
/cdsTimeZoneInfo
/core/wellKnownCDSAttributeGroups.cdm.json
/cdsVersionTracking
/core/applicationCommon/foundationCommon
/crmCommon/service/Case.cdm.json/Case
/hasAttributes/attributesAddedAtThisScope
entity

means.entityState
the attribute represents the current state of the entity.

ParameterValueData typeExplanation
attributeCase/(resolvedAttributes)/stateCodeattribute

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enService request case associated with a contract.
entitya reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"Incident"string

Attributes

Name Description First Included in Instance
createdOn Date and time when the record was created. service/Case
createdBy Shows who created the record. service/Case
modifiedOn Date and time when the record was modified. service/Case
modifiedBy Shows who last updated the record. service/Case
createdOnBehalfBy Shows who created the record on behalf of another user. service/Case
modifiedOnBehalfBy Shows who last updated the record on behalf of another user. service/Case
overriddenCreatedOn Date and time that the record was migrated. service/Case
importSequenceNumber Sequence number of the import that created this record. service/Case
ownerId Owner Id service/Case
ownerIdType The type of owner, either User or Team. service/Case
owningBusinessUnit Unique identifier for the business unit that owns the record service/Case
owningUser Unique identifier of the user that owns the activity. service/Case
owningTeam Unique identifier for the team that owns the record. service/Case
timeZoneRuleVersionNumber For internal use only. service/Case
UTCConversionTimeZoneCode Time zone code that was in use when the record was created. service/Case
versionNumber Version Number service/Case
incidentId Unique identifier of the case. service/Case
emailAddress The primary email address for the entity. service/Case
title Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views. service/Case
processId Contains the id of the process associated with the entity. service/Case
stageId Contains the id of the stage where the entity is located. service/Case
traversedPath A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur. service/Case
activitiesComplete This attribute is used for Sample Service Business Processes. service/Case
actualServiceUnits Type the number of service units that were actually required to resolve the case. service/Case
billedServiceUnits Type the number of service units that were billed to the customer for the case. service/Case
blockedProfile Details whether the profile is blocked or not. service/Case
caseOriginCode Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis. service/Case
caseOriginCode_display service/Case
caseTypeCode Select the type of case to identify the incident for use in case routing and analysis. service/Case
caseTypeCode_display service/Case
checkEmail This attribute is used for Sample Service Business Processes. service/Case
contractDetailId Choose the contract line that the case should be logged under to make sure the customer is charged correctly. service/Case
contractId Choose the service contract that the case should be logged under to make sure the customer is eligible for support services. service/Case
contractServiceLevelCode Select the service level for the case to make sure the case is handled correctly. service/Case
contractServiceLevelCode_display service/Case
customerId The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities. service/Case
customerIdType The type of customer, either Account or Contact. service/Case
customerSatisfactionCode Select the customer's level of satisfaction with the handling and resolution of the case. service/Case
customerSatisfactionCode_display service/Case
description Type additional information to describe the case to assist the service team in reaching a resolution. service/Case
entitlementId Choose the entitlement that is applicable for the case. service/Case
SLAId Choose the service level agreement (SLA) that you want to apply to the case record. service/Case
firstResponseSLAStatus Shows the status of the initial response time for the case according to the terms of the SLA. service/Case
firstResponseSLAStatus_display service/Case
followupBy Enter the date by which a customer service representative has to follow up with the customer on this case. service/Case
followUpTaskCreated This attribute is used for Sample Service Business Processes. service/Case
incidentStageCode Select the current stage of the service process for the case to assist service team members when they review or transfer a case. service/Case
incidentStageCode_display service/Case
isDecrementing For system use only. service/Case
kbArticleId Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer. service/Case
messageTypeCode Shows whether the post originated as a public or private message. service/Case
messageTypeCode_display service/Case
priorityCode Select the priority so that preferred customers or critical issues are handled quickly. service/Case
priorityCode_display service/Case
productId Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product. service/Case
productSerialNumber Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported. service/Case
existingCase Select an existing case for the customer that has been populated. For internal use only. service/Case
resolveBySLAStatus Shows the status of the resolution time for the case according to the terms of the SLA. service/Case
resolveBySLAStatus_display service/Case
responsibleContactId Choose an additional customer contact who can also help resolve the case. service/Case
sentimentValue Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values. service/Case
influenceScore Will contain the Influencer score coming from NetBreeze. service/Case
serviceStage Select the stage, in the case resolution process, that the case is in. service/Case
serviceStage_display service/Case
severityCode Select the severity of this case to indicate the incident's impact on the customer's business. service/Case
severityCode_display service/Case
SLAInvokedId Last SLA that was applied to this case. This field is for internal use only. service/Case
socialProfileId Unique identifier of the social profile with which the case is associated. service/Case
stateCode Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated. service/Case
stateCode_display service/Case
statusCode Select the case's status. service/Case
statusCode_display service/Case
subjectId Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area. service/Case
ticketNumber Shows the case number for customer reference and searching capabilities. This cannot be modified. service/Case
masterId Choose the primary case the current case was merged into. service/Case
parentCaseId Choose the parent case for a case. service/Case
numberOfChildIncidents Number of child incidents associated with the incident. service/Case
merged Tells whether the incident has been merged with another incident. service/Case
routeCase Tells whether the incident has been routed to queue or not. service/Case
resolveBy Enter the date by when the case must be resolved. service/Case
responseBy For internal use only. service/Case
customerContacted Tells whether customer service representative has contacted the customer or not. service/Case
firstResponseSent Indicates if the first response has been sent. service/Case
isEscalated Indicates if the case has been escalated. service/Case
escalatedOn Indicates the date and time when the case was escalated. service/Case
primaryContactId Select a primary contact for this case. service/Case
onHoldTime Shows the duration in minutes for which the case was on hold. service/Case
lastOnHoldTime Contains the date time stamp of the last on hold time. service/Case
resolveByKPIId For internal use only. service/Case
firstResponseByKPIId For internal use only. service/Case
decrementEntitlementTerm Shows whether terms of the associated entitlement should be decremented or not. service/Case
entityImageId service/Case
accountId Unique identifier of the account with which the case is associated. service/Case
contactId Unique identifier of the contact associated with the case. service/Case
exchangeRate Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. service/Case
transactionCurrencyId Choose the local currency for the record to make sure budgets are reported in the correct currency. service/Case
createdByExternalParty Shows the external party who created the record. service/Case
modifiedByExternalParty Shows the external party who modified the record. service/Case

createdOn

Date and time when the record was created.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCreated On
descriptionDate and time when the record was created.
dataFormatdateTime
isNullabletrue
sourceNamecreatedon

Traits

List of traits for the createdOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.creation
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCreated On
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDate and time when the record was created.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"createdon"string

is.dataFormat.time
is.dataFormat.date

createdBy

Shows who created the record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCreated By
descriptionShows who created the record.
dataFormatguid
isNullabletrue
sourceNamecreatedby

Traits

List of traits for the createdBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCreated By
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows who created the record.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"createdby"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOn

Date and time when the record was modified.
First included in: service/Case (this entity)

Properties

NameValue
displayNameModified On
descriptionDate and time when the record was modified.
dataFormatdateTime
isNullabletrue
sourceNamemodifiedon

Traits

List of traits for the modifiedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.modify
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enModified On
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDate and time when the record was modified.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"modifiedon"string

is.dataFormat.time
is.dataFormat.date

modifiedBy

Shows who last updated the record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameModified By
descriptionShows who last updated the record.
dataFormatguid
isNullabletrue
sourceNamemodifiedby

Traits

List of traits for the modifiedBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enModified By
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows who last updated the record.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"modifiedby"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdOnBehalfBy

Shows who created the record on behalf of another user.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCreated By (Delegate)
descriptionShows who created the record on behalf of another user.
dataFormatguid
isNullabletrue
sourceNamecreatedonbehalfby

Traits

List of traits for the createdOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCreated By (Delegate)
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows who created the record on behalf of another user.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"createdonbehalfby"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOnBehalfBy

Shows who last updated the record on behalf of another user.
First included in: service/Case (this entity)

Properties

NameValue
displayNameModified By (Delegate)
descriptionShows who last updated the record on behalf of another user.
dataFormatguid
isNullabletrue
sourceNamemodifiedonbehalfby

Traits

List of traits for the modifiedOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enModified By (Delegate)
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows who last updated the record on behalf of another user.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"modifiedonbehalfby"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

overriddenCreatedOn

Date and time that the record was migrated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameRecord Created On
descriptionDate and time that the record was migrated.
dataFormatdateTime
isNullabletrue
sourceNameoverriddencreatedon

Traits

List of traits for the overriddenCreatedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.creation
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enRecord Created On
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDate and time that the record was migrated.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"overriddencreatedon"string

is.dataFormat.time
is.dataFormat.date

importSequenceNumber

Sequence number of the import that created this record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameImport Sequence Number
descriptionSequence number of the import that created this record.
dataFormatint32
maximumValue2147483647
minimumValue-2147483648
isNullabletrue
sourceNameimportsequencenumber

Traits

List of traits for the importSequenceNumber attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enImport Sequence Number
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier of the data import or data migration that created this record.
enSequence number of the import that created this record.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"importsequencenumber"string

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"-2147483648"decimal
maximumValue"2147483647"decimal

is.dataFormat.integer

ownerId

Owner Id
First included in: service/Case (this entity)

Properties

NameValue
displayNameOwner
descriptionOwner Id
dataFormatguid
sourceNameownerid

Traits

List of traits for the ownerId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"systemrequired"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwner
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwner Id
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
/core/applicationCommon/Team.cdm.json/TeamteamId
entitya reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"ownerid"string

is.CDS.owner
contains a User or Team ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ownerIdType

The type of owner, either User or Team.
First included in: service/Case (this entity)

Properties

NameValue
displayNameOwner Type
descriptionThe type of owner, either User or Team.
dataFormatstring
isReadOnlytrue
sourceNameowneridtype

Traits

List of traits for the ownerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"systemrequired"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwner Type
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThe type of owner, either User or Team.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"owneridtype"string

is.CDS.owner
contains a User or Team ID

is.dataFormat.character
is.dataFormat.array

owningBusinessUnit

Unique identifier for the business unit that owns the record
First included in: service/Case (this entity)

Properties

NameValue
displayNameOwning Business Unit
descriptionUnique identifier for the business unit that owns the record
dataFormatguid
isNullabletrue
sourceNameowningbusinessunit

Traits

List of traits for the owningBusinessUnit attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwning Business Unit
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier for the business unit that owns the record
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/BusinessUnit.cdm.json/BusinessUnitbusinessUnitId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"owningbusinessunit"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningUser

Unique identifier of the user that owns the activity.
First included in: service/Case (this entity)

Properties

NameValue
displayNameOwning User
descriptionUnique identifier of the user that owns the activity.
dataFormatguid
isNullabletrue
sourceNameowninguser

Traits

List of traits for the owningUser attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwning User
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier for the user that owns the record.
enUnique identifier of the user that owns the activity.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/UsersystemUserId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"owninguser"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningTeam

Unique identifier for the team that owns the record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameOwning Team
descriptionUnique identifier for the team that owns the record.
dataFormatguid
isNullabletrue
sourceNameowningteam

Traits

List of traits for the owningTeam attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOwning Team
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier for the team that owns the record.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/Team.cdm.json/TeamteamId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"owningteam"string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

timeZoneRuleVersionNumber

For internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameTime Zone Rule Version Number
descriptionFor internal use only.
dataFormatint32
maximumValue2147483647
minimumValue-1
isNullabletrue
sourceNametimezoneruleversionnumber

Traits

List of traits for the timeZoneRuleVersionNumber attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTime Zone Rule Version Number
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFor internal use only.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"timezoneruleversionnumber"string

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"-1"decimal
maximumValue"2147483647"decimal

is.dataFormat.integer

UTCConversionTimeZoneCode

Time zone code that was in use when the record was created.
First included in: service/Case (this entity)

Properties

NameValue
displayNameUTC Conversion Time Zone Code
descriptionTime zone code that was in use when the record was created.
dataFormatint32
maximumValue2147483647
minimumValue-1
isNullabletrue
sourceNameutcconversiontimezonecode

Traits

List of traits for the UTCConversionTimeZoneCode attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUTC Conversion Time Zone Code
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTime zone code that was in use when the record was created.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"utcconversiontimezonecode"string

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"-1"decimal
maximumValue"2147483647"decimal

is.dataFormat.integer

versionNumber

Version Number
First included in: service/Case (this entity)

Properties

NameValue
displayNameVersion Number
descriptionVersion Number
dataFormatint64
isNullabletrue
sourceNameversionnumber

Traits

List of traits for the versionNumber attribute are listed below.

is.dataFormat.integer
is.dataFormat.big
means.measurement.version
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enVersion Number
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enVersion Number
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"versionnumber"string

is.dataFormat.integer
is.dataFormat.big

incidentId

Unique identifier of the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCase
descriptionUnique identifier of the case.
isPrimaryKeytrue
dataFormatguid
sourceNameincidentid

Traits

List of traits for the incidentId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.identifiedBy
names a specifc identity attribute to use with an entity

ParameterValueData typeExplanation
attributeCase/(resolvedAttributes)/incidentIdattribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"systemrequired"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier of the case.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/ChildIncidentCount.cdm.json/ChildIncidentCountparentCaseId
entitya reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"incidentid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10000"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

emailAddress

The primary email address for the entity.
First included in: service/Case (this entity)

Properties

NameValue
displayNameEmail Address
descriptionThe primary email address for the entity.
dataFormatstring
maximumLength100
isNullabletrue
sourceNameemailaddress

Traits

List of traits for the emailAddress attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.identity.service.email
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enEmail Address
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThe primary email address for the entity.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"emailaddress"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10024"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"100"integer

is.dataFormat.character
is.dataFormat.array

title

Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCase Title
descriptionType a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
dataFormatstring
maximumLength200
isNullabletrue
sourceNametitle

Traits

List of traits for the title attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"required"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase Title
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enType a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"title"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10029"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"200"integer

is.dataFormat.character
is.dataFormat.array

processId

Contains the id of the process associated with the entity.
First included in: service/Case (this entity)

Properties

NameValue
displayNameProcess Id
descriptionContains the id of the process associated with the entity.
dataFormatguid
isNullabletrue
sourceNameprocessid

Traits

List of traits for the processId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enProcess Id
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContains the id of the process associated with the entity.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"processid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10030"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stageId

Contains the id of the stage where the entity is located.
First included in: service/Case (this entity)

Properties

NameValue
displayNameStage Id
descriptionContains the id of the stage where the entity is located.
dataFormatguid
isNullabletrue
sourceNamestageid

Traits

List of traits for the stageId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enStage Id
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContains the id of the stage where the entity is located.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"stageid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10031"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

traversedPath

A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
First included in: service/Case (this entity)

Properties

NameValue
displayNameTraversed Path
descriptionA comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
dataFormatstring
maximumLength1250
isNullabletrue
sourceNametraversedpath

Traits

List of traits for the traversedPath attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTraversed Path
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enA comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"traversedpath"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10032"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"1250"integer

is.dataFormat.character
is.dataFormat.array

activitiesComplete

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

NameValue
displayNameActivities Complete
descriptionThis attribute is used for Sample Service Business Processes.
dataFormatboolean
isNullabletrue
sourceNameactivitiescomplete

Traits

List of traits for the activitiesComplete attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enActivities Complete
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThis attribute is used for Sample Service Business Processes.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"activitiescomplete"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10033"integer

is.dataFormat.boolean

actualServiceUnits

Type the number of service units that were actually required to resolve the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameActual Service Units
descriptionType the number of service units that were actually required to resolve the case.
dataFormatint32
maximumValue1000000000
minimumValue0
isNullabletrue
sourceNameactualserviceunits

Traits

List of traits for the actualServiceUnits attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enActual Service Units
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enType the number of service units that were actually required to resolve the case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"actualserviceunits"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10035"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"0"decimal
maximumValue"1000000000"decimal

is.dataFormat.integer

billedServiceUnits

Type the number of service units that were billed to the customer for the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameBilled Service Units
descriptionType the number of service units that were billed to the customer for the case.
dataFormatint32
maximumValue1000000000
minimumValue0
isNullabletrue
sourceNamebilledserviceunits

Traits

List of traits for the billedServiceUnits attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enBilled Service Units
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enType the number of service units that were billed to the customer for the case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"billedserviceunits"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10036"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"0"decimal
maximumValue"1000000000"decimal

is.dataFormat.integer

blockedProfile

Details whether the profile is blocked or not.
First included in: service/Case (this entity)

Properties

NameValue
displayNameBlocked Profile
descriptionDetails whether the profile is blocked or not.
dataFormatboolean
isNullabletrue
sourceNameblockedprofile

Traits

List of traits for the blockedProfile attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enBlocked Profile
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDetails whether the profile is blocked or not.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"blockedprofile"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10037"integer

is.dataFormat.boolean

caseOriginCode

Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
First included in: service/Case (this entity)

Properties

NameValue
displayNameOrigin
descriptionSelect how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
dataFormatint32
isNullabletrue
sourceNamecaseorigincode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enPhone1
enEmail2
enWeb3
enFacebook2483
enTwitter3986

Traits

List of traits for the caseOriginCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enPhone1
enEmail2
enWeb3
enFacebook2483
enTwitter3986
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOrigin
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"caseorigincode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10039"integer

is.dataFormat.integer

caseOriginCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the caseOriginCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"caseOriginCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

caseTypeCode

Select the type of case to identify the incident for use in case routing and analysis.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCase Type
descriptionSelect the type of case to identify the incident for use in case routing and analysis.
dataFormatint32
isNullabletrue
sourceNamecasetypecode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enQuestion1
enProblem2
enRequest3

Traits

List of traits for the caseTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enQuestion1
enProblem2
enRequest3
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase Type
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the type of case to identify the incident for use in case routing and analysis.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"casetypecode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10041"integer

is.dataFormat.integer

caseTypeCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the caseTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"caseTypeCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

checkEmail

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCheck Email
descriptionThis attribute is used for Sample Service Business Processes.
dataFormatboolean
isNullabletrue
sourceNamecheckemail

Traits

List of traits for the checkEmail attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCheck Email
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThis attribute is used for Sample Service Business Processes.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"checkemail"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10043"integer

is.dataFormat.boolean

contractDetailId

Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
First included in: service/Case (this entity)

Properties

NameValue
displayNameContract Line
descriptionChoose the contract line that the case should be logged under to make sure the customer is charged correctly.
dataFormatguid
isNullabletrue
sourceNamecontractdetailid

Traits

List of traits for the contractDetailId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContract Line
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the contract line that the case should be logged under to make sure the customer is charged correctly.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/ContractLine.cdm.json/ContractLinecontractDetailId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"contractdetailid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10045"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractId

Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
First included in: service/Case (this entity)

Properties

NameValue
displayNameContract
descriptionChoose the service contract that the case should be logged under to make sure the customer is eligible for support services.
dataFormatguid
isNullabletrue
sourceNamecontractid

Traits

List of traits for the contractId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContract
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the service contract that the case should be logged under to make sure the customer is eligible for support services.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Contract.cdm.json/ContractcontractId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"contractid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10046"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractServiceLevelCode

Select the service level for the case to make sure the case is handled correctly.
First included in: service/Case (this entity)

Properties

NameValue
displayNameService Level
descriptionSelect the service level for the case to make sure the case is handled correctly.
dataFormatint32
isNullabletrue
sourceNamecontractservicelevelcode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enGold1
enSilver2
enBronze3

Traits

List of traits for the contractServiceLevelCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enGold1
enSilver2
enBronze3
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enService Level
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the service level for the case to make sure the case is handled correctly.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"contractservicelevelcode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10047"integer

is.dataFormat.integer

contractServiceLevelCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the contractServiceLevelCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"contractServiceLevelCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

customerId

The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCustomer
descriptionThe customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
dataFormatguid
isNullabletrue
sourceNamecustomerid

Traits

List of traits for the customerId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCustomer
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThe customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/ContactcontactId
/core/applicationCommon/foundationCommon/crmCommon/Account.cdm.json/AccountaccountId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"customerid"string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

customerIdType

The type of customer, either Account or Contact.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCustomer Type
descriptionThe type of customer, either Account or Contact.
dataFormatstring
isReadOnlytrue
sourceNamecustomeridtype

Traits

List of traits for the customerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCustomer Type
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThe type of customer, either Account or Contact.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"customeridtype"string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.character
is.dataFormat.array

customerSatisfactionCode

Select the customer's level of satisfaction with the handling and resolution of the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSatisfaction
descriptionSelect the customer's level of satisfaction with the handling and resolution of the case.
dataFormatint32
isNullabletrue
sourceNamecustomersatisfactioncode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enVery Satisfied5
enSatisfied4
enNeutral3
enDissatisfied2
enVery Dissatisfied1

Traits

List of traits for the customerSatisfactionCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enVery Satisfied5
enSatisfied4
enNeutral3
enDissatisfied2
enVery Dissatisfied1
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSatisfaction
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the customer's level of satisfaction with the handling and resolution of the case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"customersatisfactioncode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10050"integer

is.dataFormat.integer

customerSatisfactionCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the customerSatisfactionCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"customerSatisfactionCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

description

Type additional information to describe the case to assist the service team in reaching a resolution.
First included in: service/Case (this entity)

Properties

NameValue
displayNameDescription
descriptionType additional information to describe the case to assist the service team in reaching a resolution.
dataFormatstring
maximumLength2000
isNullabletrue
sourceNamedescription

Traits

List of traits for the description attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDescription
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enType additional information to describe the case to assist the service team in reaching a resolution.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"description"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10052"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"2000"integer

is.dataFormat.character
is.dataFormat.array

entitlementId

Choose the entitlement that is applicable for the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameEntitlement
descriptionChoose the entitlement that is applicable for the case.
dataFormatguid
isNullabletrue
sourceNameentitlementid

Traits

List of traits for the entitlementId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enEntitlement
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the entitlement that is applicable for the case.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Entitlement.cdm.json/EntitlemententitlementId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"entitlementid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10053"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

SLAId

Choose the service level agreement (SLA) that you want to apply to the case record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSLA
descriptionChoose the service level agreement (SLA) that you want to apply to the case record.
dataFormatguid
isNullabletrue
sourceNameslaid

Traits

List of traits for the SLAId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSLA
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the service level agreement (SLA) that you want to apply to the case record.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/SLA.cdm.json/SLASLAId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"slaid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10054"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseSLAStatus

Shows the status of the initial response time for the case according to the terms of the SLA.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFirst Response SLA Status
descriptionShows the status of the initial response time for the case according to the terms of the SLA.
dataFormatint32
isNullabletrue
sourceNamefirstresponseslastatus
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enIn Progress1
enNearing Noncompliance2
enSucceeded3
enNoncompliant4

Traits

List of traits for the firstResponseSLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enIn Progress1
enNearing Noncompliance2
enSucceeded3
enNoncompliant4
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFirst Response SLA Status
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the status of the initial response time for the case according to the terms of the SLA.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"firstresponseslastatus"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10055"integer

is.dataFormat.integer

firstResponseSLAStatus_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the firstResponseSLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"firstResponseSLAStatus"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

followupBy

Enter the date by which a customer service representative has to follow up with the customer on this case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFollow Up By
descriptionEnter the date by which a customer service representative has to follow up with the customer on this case.
dataFormatdateTime
isNullabletrue
sourceNamefollowupby

Traits

List of traits for the followupBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFollow Up By
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enEnter the date by which a customer service representative has to follow up with the customer on this case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"followupby"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10057"integer

is.dataFormat.time
is.dataFormat.date

followUpTaskCreated

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFollow up Task Created
descriptionThis attribute is used for Sample Service Business Processes.
dataFormatboolean
isNullabletrue
sourceNamefollowuptaskcreated

Traits

List of traits for the followUpTaskCreated attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFollow up Task Created
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enThis attribute is used for Sample Service Business Processes.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"followuptaskcreated"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10058"integer

is.dataFormat.boolean

incidentStageCode

Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCase Stage
descriptionSelect the current stage of the service process for the case to assist service team members when they review or transfer a case.
dataFormatint32
isNullabletrue
sourceNameincidentstagecode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enDefault Value1

Traits

List of traits for the incidentStageCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enDefault Value1
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase Stage
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the current stage of the service process for the case to assist service team members when they review or transfer a case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"incidentstagecode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10060"integer

is.dataFormat.integer

incidentStageCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the incidentStageCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"incidentStageCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

isDecrementing

For system use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameDecrementing
descriptionFor system use only.
dataFormatboolean
isNullabletrue
sourceNameisdecrementing

Traits

List of traits for the isDecrementing attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDecrementing
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFor system use only.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"isdecrementing"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10062"integer

is.dataFormat.boolean

kbArticleId

Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
First included in: service/Case (this entity)

Properties

NameValue
displayNameKnowledge Base Article
descriptionChoose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
dataFormatguid
isNullabletrue
sourceNamekbarticleid

Traits

List of traits for the kbArticleId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enKnowledge Base Article
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/Article.cdm.json/ArticlekbArticleId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"kbarticleid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10064"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

messageTypeCode

Shows whether the post originated as a public or private message.
First included in: service/Case (this entity)

Properties

NameValue
displayNameReceived As
descriptionShows whether the post originated as a public or private message.
dataFormatint32
isNullabletrue
sourceNamemessagetypecode
valueConstrainedToListtrue
defaultValue

Traits

List of traits for the messageTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
defaultempty tableany

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enReceived As
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows whether the post originated as a public or private message.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"messagetypecode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10065"integer

is.dataFormat.integer

messageTypeCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the messageTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"messageTypeCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

priorityCode

Select the priority so that preferred customers or critical issues are handled quickly.
First included in: service/Case (this entity)

Properties

NameValue
displayNamePriority
descriptionSelect the priority so that preferred customers or critical issues are handled quickly.
dataFormatint32
isNullabletrue
sourceNameprioritycode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enHigh1
enNormal2
enLow3

Traits

List of traits for the priorityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enHigh1
enNormal2
enLow3
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enPriority
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the priority so that preferred customers or critical issues are handled quickly.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"prioritycode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10067"integer

is.dataFormat.integer

priorityCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the priorityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"priorityCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

productId

Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
First included in: service/Case (this entity)

Properties

NameValue
displayNameProduct
descriptionChoose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
dataFormatguid
isNullabletrue
sourceNameproductid

Traits

List of traits for the productId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enProduct
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/Product.cdm.json/ProductproductId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"productid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10069"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

productSerialNumber

Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSerial Number
descriptionType the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
dataFormatstring
maximumLength100
isNullabletrue
sourceNameproductserialnumber

Traits

List of traits for the productSerialNumber attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSerial Number
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enType the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"productserialnumber"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10070"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"100"integer

is.dataFormat.character
is.dataFormat.array

existingCase

Select an existing case for the customer that has been populated. For internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameExisting Case
descriptionSelect an existing case for the customer that has been populated. For internal use only.
dataFormatguid
isNullabletrue
sourceNameexistingcase

Traits

List of traits for the existingCase attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enExisting Case
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect an existing case for the customer that has been populated. For internal use only.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/CaseincidentId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"existingcase"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10071"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

resolveBySLAStatus

Shows the status of the resolution time for the case according to the terms of the SLA.
First included in: service/Case (this entity)

Properties

NameValue
displayNameResolve By SLA Status
descriptionShows the status of the resolution time for the case according to the terms of the SLA.
dataFormatint32
isNullabletrue
sourceNameresolvebyslastatus
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enIn Progress1
enNearing Noncompliance2
enSucceeded3
enNoncompliant4

Traits

List of traits for the resolveBySLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enIn Progress1
enNearing Noncompliance2
enSucceeded3
enNoncompliant4
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enResolve By SLA Status
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the status of the resolution time for the case according to the terms of the SLA.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"resolvebyslastatus"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10072"integer

is.dataFormat.integer

resolveBySLAStatus_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the resolveBySLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"resolveBySLAStatus"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

responsibleContactId

Choose an additional customer contact who can also help resolve the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameResponsible Contact
descriptionChoose an additional customer contact who can also help resolve the case.
dataFormatguid
isNullabletrue
sourceNameresponsiblecontactid

Traits

List of traits for the responsibleContactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enResponsible Contact
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose an additional customer contact who can also help resolve the case.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/ContactcontactId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"responsiblecontactid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10074"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

sentimentValue

Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSentiment Value
descriptionValue derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
dataFormatdouble
maximumValue100000000000
minimumValue-100000000000
isNullabletrue
sourceNamesentimentvalue

Traits

List of traits for the sentimentValue attribute are listed below.

is.dataFormat.floatingPoint
is.dataFormat.big
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSentiment Value
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enValue derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"sentimentvalue"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10075"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"-100000000000"decimal
maximumValue"100000000000"decimal

is.dataFormat.floatingPoint
is.dataFormat.big

influenceScore

Will contain the Influencer score coming from NetBreeze.
First included in: service/Case (this entity)

Properties

NameValue
displayNameInfluence Score
descriptionWill contain the Influencer score coming from NetBreeze.
dataFormatdouble
maximumValue1000000000
minimumValue0
isNullabletrue
sourceNameinfluencescore

Traits

List of traits for the influenceScore attribute are listed below.

is.dataFormat.floatingPoint
is.dataFormat.big
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enInfluence Score
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enWill contain the Influencer score coming from NetBreeze.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"influencescore"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10076"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"0"decimal
maximumValue"1000000000"decimal

is.dataFormat.floatingPoint
is.dataFormat.big

serviceStage

Select the stage, in the case resolution process, that the case is in.
First included in: service/Case (this entity)

Properties

NameValue
displayNameService Stage
descriptionSelect the stage, in the case resolution process, that the case is in.
dataFormatint32
isNullabletrue
sourceNameservicestage
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enIdentify0
enResearch1
enResolve2

Traits

List of traits for the serviceStage attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enIdentify0
enResearch1
enResolve2
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enService Stage
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the stage, in the case resolution process, that the case is in.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"servicestage"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10077"integer

is.dataFormat.integer

serviceStage_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the serviceStage_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"serviceStage"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

severityCode

Select the severity of this case to indicate the incident's impact on the customer's business.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSeverity
descriptionSelect the severity of this case to indicate the incident's impact on the customer's business.
dataFormatint32
isNullabletrue
sourceNameseveritycode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enDefault Value1

Traits

List of traits for the severityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enDefault Value1
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSeverity
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the severity of this case to indicate the incident's impact on the customer's business.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"severitycode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10079"integer

is.dataFormat.integer

severityCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the severityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"severityCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

SLAInvokedId

Last SLA that was applied to this case. This field is for internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameLast SLA applied
descriptionLast SLA that was applied to this case. This field is for internal use only.
dataFormatguid
isNullabletrue
sourceNameslainvokedid

Traits

List of traits for the SLAInvokedId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enLast SLA applied
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enLast SLA that was applied to this case. This field is for internal use only.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/SLA.cdm.json/SLASLAId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"slainvokedid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10081"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

socialProfileId

Unique identifier of the social profile with which the case is associated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSocial Profile
descriptionUnique identifier of the social profile with which the case is associated.
dataFormatguid
isNullabletrue
sourceNamesocialprofileid

Traits

List of traits for the socialProfileId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSocial Profile
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier of the social profile with which the case is associated.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/SocialProfile.cdm.json/SocialProfilesocialProfileId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"socialprofileid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10082"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stateCode

Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameStatus
descriptionShows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
dataFormatint32
sourceNamestatecode
valueConstrainedToListtrue
defaultValue
languageTagdisplayTextattributeValue
enActive0
enResolved1
enCanceled2

Traits

List of traits for the stateCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValue
enActive0
enResolved1
enCanceled2
any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

means.entityState
the attribute represents the current state of the entity.

ParameterValueData typeExplanation
attributeCase/(resolvedAttributes)/stateCodeattribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"systemrequired"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enStatus
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
entitya reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"statecode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10083"integer

is.dataFormat.integer

stateCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the stateCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"stateCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

statusCode

Select the case's status.
First included in: service/Case (this entity)

Properties

NameValue
displayNameStatus Reason
descriptionSelect the case's status.
dataFormatint32
isNullabletrue
sourceNamestatuscode
defaultValue
languageTagdisplayTextattributeValuecorrelatedValue
enProblem Solved51
enInformation Provided10001
enCanceled62
enMerged20002
enIn Progress10
enOn Hold20
enWaiting for Details30
enResearching40

Traits

List of traits for the statusCode attribute are listed below.

is.dataFormat.integer
is.constrainedList.correlated
the values of an attribute are taken from or looked up from a fixed list of possibilities that represent correlated status

does.haveDefault
An attribute has a default value

ParameterValueData typeExplanation
default
languageTagdisplayTextattributeValuecorrelatedValue
enProblem Solved51
enInformation Provided10001
enCanceled62
enMerged20002
enIn Progress10
enOn Hold20
enWaiting for Details30
enResearching40
any

is.correlatedWith
the attribute value is correlated with the sourceAttribute

ParameterValueData typeExplanation
sourceAttribute"stateCode"attributeName

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enStatus Reason
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect the case's status.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"statuscode"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10085"integer

is.dataFormat.integer

statusCode_display

First included in: service/Case (this entity)

Properties

NameValue
dataFormatstring
isReadOnlytrue

Traits

List of traits for the statusCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

ParameterValueData typeExplanation
inSupportOf"statusCode"attributeNameoutput parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

subjectId

Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
First included in: service/Case (this entity)

Properties

NameValue
displayNameSubject
descriptionChoose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
dataFormatguid
isNullabletrue
sourceNamesubjectid

Traits

List of traits for the subjectId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"subject"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSubject
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"subjectid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10087"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ticketNumber

Shows the case number for customer reference and searching capabilities. This cannot be modified.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCase Number
descriptionShows the case number for customer reference and searching capabilities. This cannot be modified.
dataFormatstring
maximumLength100
isNullabletrue
sourceNameticketnumber

Traits

List of traits for the ticketNumber attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCase Number
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the case number for customer reference and searching capabilities. This cannot be modified.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"ticketnumber"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10088"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
maximumLength"100"integer

is.dataFormat.character
is.dataFormat.array

masterId

Choose the primary case the current case was merged into.
First included in: service/Case (this entity)

Properties

NameValue
displayNameMaster Case
descriptionChoose the primary case the current case was merged into.
dataFormatguid
isNullabletrue
sourceNamemasterid

Traits

List of traits for the masterId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enMaster Case
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the primary case the current case was merged into.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/CaseincidentId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"masterid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10089"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

parentCaseId

Choose the parent case for a case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameParent Case
descriptionChoose the parent case for a case.
dataFormatguid
isNullabletrue
sourceNameparentcaseid

Traits

List of traits for the parentCaseId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enParent Case
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the parent case for a case.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/CaseincidentId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"parentcaseid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10090"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

numberOfChildIncidents

Number of child incidents associated with the incident.
First included in: service/Case (this entity)

Properties

NameValue
displayNameChild Cases
descriptionNumber of child incidents associated with the incident.
dataFormatint32
maximumValue2147483647
minimumValue0
isNullabletrue
sourceNamenumberofchildincidents

Traits

List of traits for the numberOfChildIncidents attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChild Cases
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enNumber of child incidents associated with the incident.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"numberofchildincidents"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10091"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"0"decimal
maximumValue"2147483647"decimal

is.dataFormat.integer

merged

Tells whether the incident has been merged with another incident.
First included in: service/Case (this entity)

Properties

NameValue
displayNameInternal Use Only
descriptionTells whether the incident has been merged with another incident.
dataFormatboolean
isNullabletrue
sourceNamemerged

Traits

List of traits for the merged attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enInternal Use Only
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTells whether the incident has been merged with another incident.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"merged"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10092"integer

is.dataFormat.boolean

routeCase

Tells whether the incident has been routed to queue or not.
First included in: service/Case (this entity)

Properties

NameValue
displayNameRoute Case
descriptionTells whether the incident has been routed to queue or not.
dataFormatboolean
isNullabletrue
sourceNameroutecase

Traits

List of traits for the routeCase attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enRoute Case
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTells whether the incident has been routed to queue or not.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"routecase"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10094"integer

is.dataFormat.boolean

resolveBy

Enter the date by when the case must be resolved.
First included in: service/Case (this entity)

Properties

NameValue
displayNameResolve By
descriptionEnter the date by when the case must be resolved.
dataFormatdateTime
isNullabletrue
sourceNameresolveby

Traits

List of traits for the resolveBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enResolve By
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enEnter the date by when the case must be resolved.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"resolveby"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10096"integer

is.dataFormat.time
is.dataFormat.date

responseBy

For internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFirst Response By
descriptionFor internal use only.
dataFormatdateTime
isNullabletrue
sourceNameresponseby

Traits

List of traits for the responseBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFirst Response By
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFor internal use only.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"responseby"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10097"integer

is.dataFormat.time
is.dataFormat.date

customerContacted

Tells whether customer service representative has contacted the customer or not.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCustomer Contacted
descriptionTells whether customer service representative has contacted the customer or not.
dataFormatboolean
isNullabletrue
sourceNamecustomercontacted

Traits

List of traits for the customerContacted attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCustomer Contacted
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enTells whether customer service representative has contacted the customer or not.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"customercontacted"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10098"integer

is.dataFormat.boolean

firstResponseSent

Indicates if the first response has been sent.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFirst Response Sent
descriptionIndicates if the first response has been sent.
dataFormatboolean
isNullabletrue
sourceNamefirstresponsesent

Traits

List of traits for the firstResponseSent attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFirst Response Sent
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enIndicates if the first response has been sent.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"firstresponsesent"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10100"integer

is.dataFormat.boolean

isEscalated

Indicates if the case has been escalated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameIs Escalated
descriptionIndicates if the case has been escalated.
dataFormatboolean
isNullabletrue
sourceNameisescalated

Traits

List of traits for the isEscalated attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enIs Escalated
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enIndicates if the case has been escalated.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"isescalated"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10102"integer

is.dataFormat.boolean

escalatedOn

Indicates the date and time when the case was escalated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameEscalated On
descriptionIndicates the date and time when the case was escalated.
dataFormatdateTime
isNullabletrue
sourceNameescalatedon

Traits

List of traits for the escalatedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enEscalated On
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enIndicates the date and time when the case was escalated.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"escalatedon"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10104"integer

is.dataFormat.time
is.dataFormat.date

primaryContactId

Select a primary contact for this case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameContact
descriptionSelect a primary contact for this case.
dataFormatguid
isNullabletrue
sourceNameprimarycontactid

Traits

List of traits for the primaryContactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContact
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enSelect a primary contact for this case.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/ContactcontactId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"primarycontactid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10105"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

onHoldTime

Shows the duration in minutes for which the case was on hold.
First included in: service/Case (this entity)

Properties

NameValue
displayNameOn Hold Time (Minutes)
descriptionShows the duration in minutes for which the case was on hold.
dataFormatint32
maximumValue2147483647
minimumValue-2147483648
isNullabletrue
sourceNameonholdtime

Traits

List of traits for the onHoldTime attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enOn Hold Time (Minutes)
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the duration in minutes for which the case was on hold.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"onholdtime"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10106"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"-2147483648"decimal
maximumValue"2147483647"decimal

is.dataFormat.integer

lastOnHoldTime

Contains the date time stamp of the last on hold time.
First included in: service/Case (this entity)

Properties

NameValue
displayNameLast On Hold Time
descriptionContains the date time stamp of the last on hold time.
dataFormatdateTime
isNullabletrue
sourceNamelastonholdtime

Traits

List of traits for the lastOnHoldTime attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enLast On Hold Time
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContains the date time stamp of the last on hold time.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"lastonholdtime"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10107"integer

is.dataFormat.time
is.dataFormat.date

resolveByKPIId

For internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameResolve By KPI
descriptionFor internal use only.
dataFormatguid
isNullabletrue
sourceNameresolvebykpiid

Traits

List of traits for the resolveByKPIId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enResolve By KPI
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFor internal use only.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstanceSLAKPIInstanceId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"resolvebykpiid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10108"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseByKPIId

For internal use only.
First included in: service/Case (this entity)

Properties

NameValue
displayNameFirst Response By KPI
descriptionFor internal use only.
dataFormatguid
isNullabletrue
sourceNamefirstresponsebykpiid

Traits

List of traits for the firstResponseByKPIId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFirst Response By KPI
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enFor internal use only.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstanceSLAKPIInstanceId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"firstresponsebykpiid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10109"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

decrementEntitlementTerm

Shows whether terms of the associated entitlement should be decremented or not.
First included in: service/Case (this entity)

Properties

NameValue
displayNameDecrement Entitlement Terms
descriptionShows whether terms of the associated entitlement should be decremented or not.
dataFormatboolean
isNullabletrue
sourceNamedecremententitlementterm

Traits

List of traits for the decrementEntitlementTerm attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enDecrement Entitlement Terms
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows whether terms of the associated entitlement should be decremented or not.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"decremententitlementterm"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10110"integer

is.dataFormat.boolean

entityImageId

First included in: service/Case (this entity)

Properties

NameValue
dataFormatguid
isNullabletrue
sourceNameentityimageid

Traits

List of traits for the entityImageId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"entityimageid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10112"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

accountId

Unique identifier of the account with which the case is associated.
First included in: service/Case (this entity)

Properties

NameValue
displayNameAccount
descriptionUnique identifier of the account with which the case is associated.
dataFormatguid
isNullabletrue
sourceNameaccountid

Traits

List of traits for the accountId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enAccount
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier of the account with which the case is associated.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"accountid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10116"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contactId

Unique identifier of the contact associated with the case.
First included in: service/Case (this entity)

Properties

NameValue
displayNameContact
descriptionUnique identifier of the contact associated with the case.
dataFormatguid
isNullabletrue
sourceNamecontactid

Traits

List of traits for the contactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enContact
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enUnique identifier of the contact associated with the case.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"contactid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10119"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

exchangeRate

Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
First included in: service/Case (this entity)

Properties

NameValue
displayNameExchange Rate
descriptionShows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
dataFormatdecimal
maximumValue100000000000
minimumValue1E-10
isNullabletrue
sourceNameexchangerate

Traits

List of traits for the exchangeRate attribute are listed below.

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enExchange Rate
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"exchangerate"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10125"integer

is.constrained
maximum length or value constraints

ParameterValueData typeExplanation
minimumValue"1E-10"decimal
maximumValue"100000000000"decimal

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

transactionCurrencyId

Choose the local currency for the record to make sure budgets are reported in the correct currency.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCurrency
descriptionChoose the local currency for the record to make sure budgets are reported in the correct currency.
dataFormatguid
isNullabletrue
sourceNametransactioncurrencyid

Traits

List of traits for the transactionCurrencyId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCurrency
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enChoose the local currency for the record to make sure budgets are reported in the correct currency.
entitya reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

ParameterValueData typeExplanation
entityReferences
entityReferenceattributeReference
/core/applicationCommon/Currency.cdm.json/CurrencytransactionCurrencyId
entitya reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"transactioncurrencyid"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10126"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdByExternalParty

Shows the external party who created the record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameCreated By (External Party)
descriptionShows the external party who created the record.
dataFormatguid
isNullabletrue
sourceNamecreatedbyexternalparty

Traits

List of traits for the createdByExternalParty attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enCreated By (External Party)
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the external party who created the record.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"createdbyexternalparty"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10129"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedByExternalParty

Shows the external party who modified the record.
First included in: service/Case (this entity)

Properties

NameValue
displayNameModified By (External Party)
descriptionShows the external party who modified the record.
dataFormatguid
isNullabletrue
sourceNamemodifiedbyexternalparty

Traits

List of traits for the modifiedByExternalParty attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

ParameterValueData typeExplanation
style"single"string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

ParameterValueData typeExplanation
level"none"stringvalues can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enModified By (External Party)
entitya reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

ParameterValueData typeExplanation
localizedDisplayText
languageTagdisplayText
enShows the external party who modified the record.
entitya reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

ParameterValueData typeExplanation
name"modifiedbyexternalparty"string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

ParameterValueData typeExplanation
ordinal"10132"integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array