Extract customer perception to improve sales cycles

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for	Public preview	General availability
Users, automatically	Sep 2024	Sep 2024

Business value

This capability equips you with a deep understanding of the customer's perception, enabling you to make informed decisions and tailor your sales strategies effectively. By offering valuable insights into the way customers perceive the strengths, weaknesses, opportunities, and threats of specific terms such as your competitors or your own products, you can optimize the approach, mitigate risks, and capitalize on opportunities, ultimately leading to improved sales performance, higher conversion rates, and enhanced customer relationships. This feature supports better decision-making and contributes to revenue growth and customer satisfaction.

Feature details

Copilot for Sales uses data open sources as well as internal sources such as CRM systems to perform a customer-perception analysis. It intelligently focuses on the way your customers see the market, and provides you with concise and to-the-point information that helps you in gaining effective direction during customer activities.

This feature is displayed in Microsoft Copilot, Copilot for Sales add-in in Outlook, and Copilot for Sales app in Teams. You must enable Copilot for Sales and Copilot for Microsoft 365 in your environment to use this feature.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

• Germany
• Norway
• Singapore
• South Africa
• Switzerland
• United Arab Emirates
• United States
• Europe
• Asia Pacific
• United Kingdom
• Australia
• Brazil
• Canada
• India
• Japan
• France
• Korea