SLAKPIInstance entity reference
Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case
Messages
Message | SDK class or method |
---|---|
Assign | AssignRequest |
Create | CreateRequest or Create |
Delete | DeleteRequest or Delete |
GrantAccess | GrantAccessRequest |
ModifyAccess | ModifyAccessRequest |
Retrieve | RetrieveRequest or Retrieve |
RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess | RevokeAccessRequest |
Update | UpdateRequest or Update |
Properties
Property | Value |
---|---|
CollectionSchemaName | SLAKPIInstances |
DisplayCollectionName | SLA KPI Instances |
DisplayName | SLA KPI Instance |
EntitySetName | slakpiinstances |
IsBPFEntity | False |
LogicalCollectionName | slakpiinstances |
LogicalName | slakpiinstance |
OwnershipType | UserOwned |
PrimaryIdAttribute | slakpiinstanceid |
PrimaryNameAttribute | name |
SchemaName | SLAKPIInstance |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ComputedFailureTime
- ComputedWarningTime
- Description
- FailureTime
- Name
- OwnerId
- OwnerIdType
- OwningBusinessUnit
- OwningTeam
- OwningUser
- Regarding
- RegardingObjectTypeCode
- SLAKPIInstanceId
- Status
- SucceededOn
- TransactionCurrencyId
- WarningTime
- WarningTimeReached
ComputedFailureTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Computed Failure Date and time |
DisplayName | Computed Failure Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | computedfailuretime |
RequiredLevel | None |
Type | DateTime |
ComputedWarningTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Computed Warning Date and time |
DisplayName | Computed Warning Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | computedwarningtime |
RequiredLevel | None |
Type | DateTime |
Description
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Description |
FormatName | TextArea |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | description |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
FailureTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Enter the date and time when the service level agreement (SLA) key performance indicator (KPI) will expire. |
DisplayName | Failure Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | failuretime |
RequiredLevel | None |
Type | DateTime |
Name
Property | Value |
---|---|
Description | Type a descriptive name for the service level agreement (SLA) key performance indicator (KPI) instance. |
DisplayName | Name |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | name |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerId
Property | Value |
---|---|
Description | Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user or team. |
DisplayName | Owner |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Targets | systemuser |
Type | Owner |
OwnerIdType
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
OwningBusinessUnit
Property | Value |
---|---|
Description | Owning Business Unit. |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Targets | businessunit |
Type | Lookup |
OwningTeam
Property | Value |
---|---|
Description | OwningTeam. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | |
Type | Lookup |
OwningUser
Property | Value |
---|---|
Description | Owning User. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Targets | |
Type | Lookup |
Regarding
Property | Value |
---|---|
Description | Unique identifier of the record that this service level agreement (SLA) key performance indicator (KPI) instance is associated with. |
DisplayName | Regarding |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | regarding |
RequiredLevel | None |
Targets | incident |
Type | Lookup |
RegardingObjectTypeCode
Property | Value |
---|---|
Description | RegardingObjectTypeCode |
DisplayName | RegardingObjectTypeCode |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjecttypecode |
RequiredLevel | None |
Type | EntityName |
SLAKPIInstanceId
Property | Value |
---|---|
Description | Unique identifier of the SLA KPI Instance. |
DisplayName | SLA KPI InstanceId |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | slakpiinstanceid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
Status
Property | Value |
---|---|
Description | Reason for the status of the service level agreement (SLA) key performance indicator (KPI) instance. For example, the SLA KPI could be Noncompliant or Succeeded. |
DisplayName | Status |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | status |
RequiredLevel | None |
Type | Picklist |
Status Choices/Options
Value | Label | Description |
---|---|---|
0 | In Progress | |
1 | Noncompliant | |
2 | Nearing Noncompliance | |
3 | Paused | |
4 | Succeeded | |
5 | Canceled |
SucceededOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Shows the date and time when the service level agreement (SLA) key performance indicator (KPI) success criteria was met. |
DisplayName | Succeeded On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | succeededon |
RequiredLevel | None |
Type | DateTime |
TransactionCurrencyId
Property | Value |
---|---|
Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
DisplayName | Currency |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | transactioncurrencyid |
RequiredLevel | None |
Targets | transactioncurrency |
Type | Lookup |
WarningTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Enter the date and time when the service level agreement (SLA) key performance indicator (KPI)will go to a warning state. |
DisplayName | Warning Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | warningtime |
RequiredLevel | None |
Type | DateTime |
WarningTimeReached
Property | Value |
---|---|
Description | Shows information about whether the case has reached its warning time. |
DisplayName | Warning Time Reached |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | warningtimereached |
RequiredLevel | None |
Type | Picklist |
WarningTimeReached Choices/Options
Value | Label | Description |
---|---|---|
0 | No | |
1 | Yes |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ExchangeRate
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OwnerIdName
- OwnerIdYomiName
- RegardingIdName
- RegardingName
- RegardingYomiName
- TransactionCurrencyIdName
- VersionNumber
CreatedBy
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Created By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | For internal use only. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
CreatedOnBehalfBy
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Created By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ExchangeRate
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Exchange Rate |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | exchangerate |
MaxValue | 100000000000 |
MinValue | 0.0000000001 |
Precision | 10 |
RequiredLevel | None |
Type | Decimal |
ModifiedBy
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | For internal use only. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
ModifiedOnBehalfBy
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Modified By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
OwnerIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerIdYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
RegardingIdName
Property | Value |
---|---|
Description | RegardingName |
DisplayName | RegardingName |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
RegardingName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
RegardingYomiName
Property | Value |
---|---|
Description | RegardingYomiName |
DisplayName | RegardingYomiName |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingyominame |
MaxLength | 400 |
RequiredLevel | None |
Type | String |
TransactionCurrencyIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | transactioncurrencyidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
VersionNumber
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- slakpiinstance_incident_firstresponsebykpi
- slakpiinstance_incident_resolvebykpi
- SLAKPIInstance_SyncErrors
slakpiinstance_incident_firstresponsebykpi
Added by: Service Solution
Same as the slakpiinstance_incident_firstresponsebykpi many-to-one relationship for the incident entity.
Property | Value |
---|---|
ReferencingEntity | incident |
ReferencingAttribute | firstresponsebykpiid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | slakpiinstance_incident_firstresponsebykpi |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
slakpiinstance_incident_resolvebykpi
Added by: Service Solution
Same as the slakpiinstance_incident_resolvebykpi many-to-one relationship for the incident entity.
Property | Value |
---|---|
ReferencingEntity | incident |
ReferencingAttribute | resolvebykpiid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | slakpiinstance_incident_resolvebykpi |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
SLAKPIInstance_SyncErrors
Same as the SLAKPIInstance_SyncErrors many-to-one relationship for the syncerror entity.
Property | Value |
---|---|
ReferencingEntity | syncerror |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | SLAKPIInstance_SyncErrors |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- slakpiinstance_lead
- slakpiinstance_incident
- slakpiinstance_serviceappointment
- slakpiinstance_invoice
- slakpiinstance_opportunity
- slakpiinstance_quote
- slakpiinstance_salesorder
- slakpiinstance_activitypointer
- slakpiinstance_email
- slakpiinstance_fax
- lk_slakpiinstancebase_createdonbehalfby
- lk_slakpiinstancebase_modifiedonbehalfby
- slakpiinstance_account
- slakpiinstance_letter
- slakpiinstance_phonecall
- business_unit_slakpiinstance
- slakpiinstance_socialactivity
- slakpiinstance_task
- lk_slakpiinstancebase_modifiedby
- TransactionCurrency_slakpiinstance
- slakpiinstance_contact
- lk_slakpiinstancebase_createdby
- slakpiinstance_appointment
slakpiinstance_lead
Added by: Lead Management Solution
See the slakpiinstance_lead one-to-many relationship for the lead entity.
slakpiinstance_incident
Added by: Service Solution
See the slakpiinstance_incident one-to-many relationship for the incident entity.
slakpiinstance_serviceappointment
Added by: Service Solution
See the slakpiinstance_serviceappointment one-to-many relationship for the serviceappointment entity.
slakpiinstance_invoice
Added by: Sales Solution
See the slakpiinstance_invoice one-to-many relationship for the invoice entity.
slakpiinstance_opportunity
Added by: Sales Solution
See the slakpiinstance_opportunity one-to-many relationship for the opportunity entity.
slakpiinstance_quote
Added by: Sales Solution
See the slakpiinstance_quote one-to-many relationship for the quote entity.
slakpiinstance_salesorder
Added by: Sales Solution
See the slakpiinstance_salesorder one-to-many relationship for the salesorder entity.
slakpiinstance_activitypointer
See the slakpiinstance_activitypointer one-to-many relationship for the activitypointer entity.
slakpiinstance_email
See the slakpiinstance_email one-to-many relationship for the email entity.
slakpiinstance_fax
See the slakpiinstance_fax one-to-many relationship for the fax entity.
lk_slakpiinstancebase_createdonbehalfby
See the lk_slakpiinstancebase_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_slakpiinstancebase_modifiedonbehalfby
See the lk_slakpiinstancebase_modifiedonbehalfby one-to-many relationship for the systemuser entity.
slakpiinstance_account
See the slakpiinstance_account one-to-many relationship for the account entity.
slakpiinstance_letter
See the slakpiinstance_letter one-to-many relationship for the letter entity.
slakpiinstance_phonecall
See the slakpiinstance_phonecall one-to-many relationship for the phonecall entity.
business_unit_slakpiinstance
See the business_unit_slakpiinstance one-to-many relationship for the businessunit entity.
slakpiinstance_socialactivity
See the slakpiinstance_socialactivity one-to-many relationship for the socialactivity entity.
slakpiinstance_task
See the slakpiinstance_task one-to-many relationship for the task entity.
lk_slakpiinstancebase_modifiedby
See the lk_slakpiinstancebase_modifiedby one-to-many relationship for the systemuser entity.
TransactionCurrency_slakpiinstance
See the TransactionCurrency_slakpiinstance one-to-many relationship for the transactioncurrency entity.
slakpiinstance_contact
See the slakpiinstance_contact one-to-many relationship for the contact entity.
lk_slakpiinstancebase_createdby
See the lk_slakpiinstancebase_createdby one-to-many relationship for the systemuser entity.
slakpiinstance_appointment
See the slakpiinstance_appointment one-to-many relationship for the appointment entity.
See also
Phản hồi
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