Reimburse customers

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

This topic explains how to create reimbursement transactions for a group of customers. If a customer has a credit balance, you can reimburse the customer for the amount of the balance. The customer must have an associated vendor account, and the balance amount must exceed the minimum reimbursement amount that is specified for your legal entity.

To reimburse one customer at a time, you can use the Collections form. For more information, see Key tasks: Collections.

Prerequisites

The following table shows the prerequisites that must be in place before you start.

Prerequisite	Instructions
Specify the minimum reimbursement amount for the legal entity	Click Accounts receivable > Setup > Accounts receivable parameters. In the General area, in the Minimum reimbursement field, enter the minimum amount for the reimbursement of customer overpayments.
Optional: Add a vendor account to each customer who can be reimbursed	Click Accounts receivable > Common > Customers > All customers. Double-click a customer account. In the Customers form, on the Action Pane, click Edit. Click the Miscellaneous details FastTab. In the Vendor account field, select the vendor account for the customer. In the Vendor account field, right-click and then select View details. In the Vendors form, on the Action Pane, click Bank accounts and set up the bank account to use for reimbursement payments to this vendor (who is also your customer).

Create reimbursement transactions

When you create reimbursement transactions, a vendor invoice is created for the amount of the credit balance. This removes the credit balance for the customer account and creates a balance due for the vendor account that corresponds to the customer.

1. Click Accounts receivable > Periodic > Reimbursement.

2. To reimburse specific customer accounts, click Select and specify the customer accounts in the query. To reimburse all customer accounts, click OK.

   The credit amounts are transferred to the vendor accounts of the customers and are processed as ordinary payments. If a customer does not have a vendor account, a one-time vendor account is automatically created for the customer.

3. To view the reimbursement transactions that were created, use the Reimbursement form. (Click Accounts receivable > Reports > Transactions > Payments > Reimbursement.)

Next step

In Accounts payable, create a payment for the vendor invoices that were created as a result of the reimbursement process. For more information, see Select vendor invoices to pay and settle.

See also

Collections (form)

Reimbursement (class form)

Vendor bank accounts (form)