Đào tạo
Mô-đun
Build effective agents with Microsoft Copilot Studio - Training
Learn the techniques and best practices that help to create agents that users want to interact with.
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Tracking conversation engagement rates and outcomes are crucial to measure the agent performance metrics, and spot areas for improvements.
A single conversation between a user and an agent can generate one or multiple analytics sessions, typically happening when the user has new questions after an initial topic conversation path completed.
Lưu ý
Analytics sessions and billed sessions are distinct concepts.
Analytics sessions are either unengaged (default) or engaged.
This notion is used in the Copilot Studio analytics dashboard.
Mẹo
Analytics session engagement is also tracked in conversation transcript records in Dataverse, if you have a custom analytics strategy.
In a conversation transcript record content
, the engagement status of a session (either unengaged
or engaged
) is available as part of the SessionInfo
activity, in the value
type
.
Lưu ý
Having an agent that proactively starts a conversation or that's placed on a website can increase the session total and the number of unengaged sessions.
Đào tạo
Mô-đun
Build effective agents with Microsoft Copilot Studio - Training
Learn the techniques and best practices that help to create agents that users want to interact with.
Tài liệu
Measuring agent outcomes - Microsoft Copilot Studio
Guidance for measuring agent outcomes in Microsoft Copilot Studio
Deflection overview - Microsoft Copilot Studio
Guidance best practices to improve deflection rate in a Microsoft Copilot Studio agent.
Use custom analytics reports - Microsoft Copilot Studio
Guidance for extending the use and scope of analytics data in Microsoft Copilot Studio by using a custom report template. Use your data with Dataverse, Azure data lake storage, and Power BI.