Microsoft Edge troubleshooting

Welcome to Microsoft Edge troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft Edge. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Experiences and Services

How-To Guide

• Copilot Chat loading problems in the Edge sidebar
• Copilot icon doesn't appear in the Edge sidebar

Manage and Deploy

How-To Guide

• Can't enable extensions for InPrivate browsing by using Group Policy
• Install, update, or roll back failures for Edge and Edge WebView2

Security and Privacy

How-To Guide

• Fix a Microsoft Edge profile that won't load or shows an error
• Fix Microsoft Edge not saving cookies or sign-in sessions across launches
• Saved site icons change unexpectedly on the new tab page
• Troubleshoot common sign-in problems

Stability and Performance

How-To Guide

• Fix high CPU or memory usage in Microsoft Edge
• Microsoft Edge crashes or fails to launch

Web Platform and Development

How-To Guide

• Failure to deploy self-hosted extension via group policy
• IE mode blocks add-on installation because of unverified publisher
• Self-hosted extension doesn't update automatically
• Troubleshoot video playback problems in Microsoft Edge
• Unexpected SmartScreen block or warning on website
• WebView2 is unexpectedly installed on Windows Server operating systems