"Caller user does not have Create permissions" error when trying to create work orders in Microsoft Outlook or Teams
This article helps resolve permission issues when a Field Service – Dispatcher user tries to create Dynamics 365 Field Service work orders in Microsoft Outlook or Microsoft Teams.
Symptoms
When a dispatcher tries to create work orders, they receive the following error message:
An error occurred: Caller user with ID {ID number} does not have Create permissions for the msdyn_timefrompromised attribute in the msdyn_workorder entity. Count secured attributes in entity 11. user has 0 secured attribute privileges.
Resolution
Note
You need administrator permissions in Dynamics 365 Field Service to perform the following actions.
Edit the column-level security for the Field Service – Dispatcher role, and grant the Create permission to the Time To Promised (msdyn_timetopromised
) and Time From Promised (msdyn_timefrompromised
) fields.
If the error persists, follow these steps to check the Field Service – Dispatcher security role:
- Sign in to the Power Platform admin center.
- Find the Field Service environment the dispatcher is trying to use in Outlook.
- Select Settings > Users + permissions > Security roles.
- Select the Field Service – Dispatcher role.
- Scroll to the Work Order table. Change the Create permission so that it isn't set to None.
Phản hồi
https://aka.ms/ContentUserFeedback.
Sắp ra mắt: Trong năm 2024, chúng tôi sẽ dần gỡ bỏ Sự cố với GitHub dưới dạng cơ chế phản hồi cho nội dung và thay thế bằng hệ thống phản hồi mới. Để biết thêm thông tin, hãy xem:Gửi và xem ý kiến phản hồi dành cho