ITACDGroup interface (tapi3.h)

Automatic Call Distribution (ACD) is a mechanism that queues and distributes calls within a switching system. The ACDGroup object reflects an ACD pilot, split, or group. For example, one ACDGroup might handle calls for new accounts while another handles queries on existing accounts. The following methods create the ITACDGroup interface:

IEnumACDGroup::Next

ITAgentHandler::get_ACDGroups

ITAgent::CreateSession

See About Call Center Controls for additional information.

Inheritance

The ITACDGroup interface inherits from the IDispatch interface. ITACDGroup also has these types of members:

Methods

The ITACDGroup interface has these methods.

ITACDGroup::EnumerateQueues The ITACDGroup::EnumerateQueues method (tapi3.h) enumerates queues currently on the ACD group. This method is provided for C and C++ applications.
ITACDGroup::get_Name The ITACDGroup::get_Name method (tapi3.h) gets the ACD group name. This string can be a displayable name for the group.
ITACDGroup::get_Queues The ITACDGroup::get_Queues method (tapi3.h) for Automation client applications creates a collection of queues associated with the current ACD group.

Requirements

Requirement	Value
Target Platform	Windows
Header	tapi3.h (include Tapi3.h)