AGENT_STATE enumeration (tapi3cc.h)

The AGENT_STATE enum is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state.

Syntax

typedef enum AGENT_STATE {
  AS_NOT_READY = 0,
  AS_READY,
  AS_BUSY_ACD,
  AS_BUSY_INCOMING,
  AS_BUSY_OUTGOING,
  AS_UNKNOWN
} ;

Constants

AS_NOT_READY Value: 0 Agent is not ready
AS_READY Agent is ready
AS_BUSY_ACD Agent is busy with an ACD call.
AS_BUSY_INCOMING Agent has a call incoming.
AS_BUSY_OUTGOING Agent has a call that is outgoing.
AS_UNKNOWN Agent state unknown.

Requirements

Requirement	Value
Header	tapi3cc.h (include Tapi3.h)

See also

ITAgent::get_State

ITAgent::put_State