Windows 10, version 22H2
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Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| Desktop icons might move unexpectedly between monitors This issue is only observed if you are using more than one monitor when attempting to use Copilot in Windows. | OS Build 19045.3758 KB5032278 2023-11-30 | Resolved | 2024-06-28 15:28 PT |
| Apps show "Open With" dialog when right-clicking on Taskbar or Start menu icons You might experience this when right-clicking an app icon shown in your Taskbar or Start menu to execute a task. | OS Build 19045.4355 KB5036979 2024-04-23 | Resolved | 2024-06-25 14:02 PT |
| Edge updates might cause Microsoft Copilot app to show up in Installed apps Edge updates might install a new package and users might see Microsoft Copilot app among the device's Installed apps | N/A | Resolved | 2024-06-13 14:21 PT |
| Enterprise customers might be unable to use Microsoft Connected Cache This issue affects Windows devices which use the DHCP Option 235 to configure the Microsoft Connected Cache endpoint | OS Build 19045.3996 KB5034203 2024-01-23 | Mitigated | 2024-04-05 11:43 PT |
| Devices with locale set to Croatia might not utilize the expected currency This can affect applications which retrieve the device's currency for purchases or other transactions | N/A | Confirmed | 2023-10-31 10:06 PT |
Issue details
June 2024
Apps show "Open With" dialog when right-clicking on Taskbar or Start menu icons
| Status | Originating update | History |
|---|---|---|
| Resolved | OS Build 19045.4355 KB5036979 2024-04-23 | Resolved: 2024-06-25, 14:02 PT Opened: 2024-06-17, 09:45 PT |
Following installation of the Windows update released April 23, 2024 (KB5036979)and updates released after that, certain apps might display an "Open With" dialog box asking, "How do you want to open this file?". You might experience this issue when you place your mouse on an app icon shown in your Taskbar or Start menu and right-click on the app to execute a task in that app. Resulting from this, you might see the “Open With” dialog box instead of the execution of the selected task.
This issue was reported by Teams, new Outlook for Windows, and Snip & Sketch users. This issue can also affect other applications attempting to right-click on its icon to find a context menu with a list of tasks.
Workaround: Although the "Open With" dialog prevents the use of the tasks available from the right-click context menu, it's likely that those same operations can be performed by making the application interface visible, and navigating the application interface and menus.
Resolution: This issue was resolved in updates released June 25, 2024 () and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one.
Affected platforms:
- Client: Windows 10, version 22H2; Windows 10, version 21H2
- Server: None
April 2024
Edge updates might cause Microsoft Copilot app to show up in Installed apps
| Status | Originating update | History |
|---|---|---|
| Resolved | N/A | Resolved: 2024-06-13, 14:21 PT Opened: 2024-04-16, 18:23 PT |
Updates to Edge browser version 123.0.2420.65, released on March 28, 2024, and later, might incorrectly install a new package (MSIX) called ‘Microsoft chat provider for Copilot in Windows’ on Windows devices. Resulting from this, the Microsoft Copilot app might appear in the Installed apps in Settings menu.
It is important to note that the Microsoft chat provider for Copilot in Windows does not execute any code or process, and does not acquire, analyze, or transmit device or environment data in any capacity.
This package was intended to prepare some Windows devices for future Windows Copilot enablement and was not intended for all devices. Although the component installed as part of this issue can cause the Microsoft Copilot app to be shown as part of the Installed apps, this component does not fully install or enable Microsoft Copilot.
Note: Edge browser version 124.0.2478.51, released on April 18, 2024, contains a change by which the chat provider for Copilot in Windows will not continue to be installed on every device.
Resolution: This issue is now resolved with Edge browser updates released on April 26, 2024, and June 13, 2024. Edge version 124.0.2478.67 was released on April 26 and removed the package ‘Microsoft chat provider for Copilot in Windows’ from all servers affected by this issue. Edge version 126.0.2592.56 was released on June 13, 2024, and removed the same package from all Windows client versions affected by this issue. The ‘Microsoft Copilot’ entry will not show in the Installed apps list in the Settings menu once the Edge browser is updated.
Affected platforms:
Client: Windows 11, version 23H2, Windows 11, version 22H2, Windows 11, version 21H2, Windows 10, version 22H2
Server: Windows Server 2022
Enterprise customers might be unable to use Microsoft Connected Cache
| Status | Originating update | History |
|---|---|---|
| Mitigated | OS Build 19045.3996 KB5034203 2024-01-23 | Last updated: 2024-04-05, 11:43 PT Opened: 2024-04-05, 11:09 PT |
After installing the January 2024 non-security update (KB5034203), released January 23, 2024, or later updates, some Windows devices which use the DHCP Option 235 for discovery of Microsoft Connected Cache (MCC) nodes in their network might be unable to use the MCC nodes. Instead, these Windows devices will download updates and apps from the public internet and IT administrators would see increased download traffic on their internet routes.
Home users of Windows are unlikely to experience this issue, as Microsoft Connected Cache configured via DHCP Option 235 is more commonly used in enterprise environments.
Workaround:
- Option1: Configure Microsoft Connected Cache endpoint in DOCacheHost policy as indicated in Cache hostname. Additionally, DOCacheHostSource has to be set to 1 or removed as indicated in Cache hostname source. Note that by default, the DOCacheHost and DOCacheHostSource policies have no value.
- Option2: This issue can also be mitigated using Group Policies available through our support channel. Organizations can request help through Support for business.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 10, version 21H2, Windows 10, version 22H2
- Server: None
November 2023
Desktop icons might move unexpectedly between monitors
| Status | Originating update | History |
|---|---|---|
| Resolved | OS Build 19045.3758 KB5032278 2023-11-30 | Resolved: 2024-06-28, 15:28 PT Opened: 2023-11-30, 17:09 PT |
Windows devices using more than one monitor might experience issues with desktop icons moving unexpectedly between monitors or other icon alignment issues when attempting to use Copilot in Windows (in preview).
To prevent users from encountering this issue, Copilot in Windows might not be available on devices that have been used or are currently being used in a multimonitor configuration. You might also not be able to update to Windows 11, version 23H2 as we have applied a compatibility hold on devices encountering this issue.
If your organization is using Windows Update for Business reports, the safeguard ID is 47615939.
Resolution: We are gradually rolling out a new Copilot experience for devices with Windows updates released June 25, 2024 () or later. This new experience will resolve this issue for Windows 10, version 22H2. This update () was released on June 25, 2024, and you can expect to receive the new Copilot experience between now and the coming months.
Safeguard Resolution: This issue was resolved on the service-side for Windows 11, version 23H2 and Windows 11, version 22H2 on devices with updates released January 9, 2024 or later. Non-managed consumer Windows devices with no other compatibility hold should now have Copilot for Windows available. The safeguard hold has been removed as of February 7, 2024. Eligible Windows 10 and Windows 11 devices with no other safeguards should now be able to upgrade to Windows 11, version 23H2. Please note, it can take up to 48 hours before the update to Windows 11, version 23H2 is offered. Restarting your device might help it offer faster. Note: Managed devices in your environment that have been used or are currently being used in a multimonitor configuration will not yet have Copilot for Windows available.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2
- Server: None
February 2023
Devices with locale set to Croatia might not utilize the expected currency
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2023-10-31, 10:06 PT Opened: 2023-02-23, 13:22 PT |
The correct default currency might not display or be used in Windows devices which have locale set to Croatia. This can affect applications which retrieve the device's currency for purchases or other transactions.
Earlier this year, Croatia joined the Eurozone, changing its currency from the Kuna to Euro. Windows Locale data for Croatia will be updated for this change in the short term.
Workaround: Changing the currency in Windows can help. This can be accomplished via the Windows Control Panel.
- Open the "Windows Region" settings. This can be done in one of the following ways:
- Open "Control Panel" from the start menu and select "Change date, time, or number formats" under "Clock and Region"
- On your keyboard, press and hold the Windows key, then press the letter R. This will open the "Run" window. Type INTL.CPL into the Open field,
- In the Region settings, choose one of the 2 locales for Croatia:
- Croatian (Bosnia & Herzegovina)
- Croatian (Croatia)
- In this same window, click the "Additional settings" button. Once there, click the "Currency" tab.
- Change the currency symbol from "KN" to Euro, "€"
Additional information can be seen here: Currency formatting - Globalization | Microsoft Learn.
Manually changing currency might also be an option in some applications. Although this won't change the device’s default currency, this could allow usage of the application with the desired currency preference. Some applications might not allow this manual change. Please view the settings and documentation for your applications.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Report a problem with Windows updates
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For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.
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