Hi! The Blue Screen of Death (BSOD) generates a dump file that can be analyzed to obtain more information about the problem. Upload this file to a cloud like OneDrive and send me a link. Follow the steps below:
- Press the WINDOWS + R keys > Type "%windir%" (without quotes) > Search for the "minidumps" folder.
- Upload all files inside the Minidumps folder to OneDrive. The link below shows how to do this. https://support.microsoft.com/zh-cn/office/%E5%B0%86%E7%85%A7%E7%89%87%E5%92%8C%E6%96%87%E4%BB%B6%E4%B8%8A%E4%BC%A0%E5%88%B0-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586
- When uploading, share the files via a link. The steps are explained in the tutorial below.
- Don't forget to grant access to whoever has the link. https://support.microsoft.com/zh-cn/office/%E5%9C%A8-microsoft-onedrive-%E4%B8%AD%E5%85%B1%E4%BA%AB%E6%96%87%E4%BB%B6%E5%92%8C%E6%96%87%E4%BB%B6%E5%A4%B9-9fcc2f7d-de0c-4cec-93b0-a82024800c07 In some cases, a clean install of the latest version is recommended to avoid problems and bugs.