微软365没办法激活

Question

微软账号是在淘宝买的，苹果系统，已经用了2年多了，突然之间无法激活，请问是什么原因？多次给你们打400电话，也无法转接，如何才能找到你们的人工服务。

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your license is active under your Microsoft account on the Services & Subscriptions page here,

https://account.microsoft.com/services

Use the Office license removal tool on your Mac to remove all traces of previous Office licenses on your device, then reactivate them using your Microsoft account.

You can download and run the license removal tool from the official Microsoft website here-

如何删除 Mac 上的 Office 许可证文件

If you are still experiencing issues, please let us know which edition of Office you purchased, or which edition is shown in your Microsoft account.

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