This article provides guidance on resolving the "A Resource not found for the segment 'msdyn_UpdatePrivacyTerms'" error that may occur when you configure the WhatsApp channel in Dynamics 365 Customer Service or Dynamics 365 Contact Center.
症状
When you try to configure the WhatsApp channel in Dynamics 365 Customer Service or Dynamics 365 Contact Center, you receive the following error message:
A Resource not found for the segment 'msdyn_UpdatePrivacyTerms'.
原因
This issue occurs when certain required Omnichannel-related plugins are disabled.
决议
若要解决此问题，请执行以下步骤：
Step 1: Access the Customization Settings
Open the Dynamics 365 model-driven app.
Navigate to the following path: Settings>Advanced Settings>Customizations>Customize the System.
Step 2: Locate SDK Message Processing Steps
Within the Customize the System window, expand the left-hand navigation panel.
Select SDK Message Processing Steps under the Components section.
Step 3: Activate the Required Plugins
In the SDK Message Processing Steps list, look in the Name column to locate the following plugins:
-
Microsoft.Dynamics.OmnichannelSharedBase.Plugins.PostOperationUpdatePrivacyTermsPlugin:
msdyn_UpdatePrivacyTermsof any Entity. -
Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationUpdatePrivacyTermsPlugin:
msdyn_UpdatePrivacyTermsof any Entity.
-
Microsoft.Dynamics.OmnichannelSharedBase.Plugins.PostOperationUpdatePrivacyTermsPlugin:
Verify the Status column for each plugin:
If the plugin is disabled, select it by selecting the checkbox next to its name.
Select the Activate button in the toolbar.
Step 4: Save and Publish Customizations
Once the necessary plugins are activated, select Save in the toolbar.
Then, select Publish All Customizations to apply the changes.