Connect your healthcare agent service to Microsoft Dynamics Omnichannel
Build and connect your healthcare agent service to interact with Microsoft Dynamics Omnichannel users naturally through chat.
- Sign-in to the healthcare agent service Management Portal.
- In the left menu blade, select Channels under Integration.
- Select the activate toggle of the Omnichannel channel.
- Select Save to create the channel.
- Follow the detailed instructions to Connect your bot to Dynamics Omnichannel. The instructions take you through how to configuring healthcare agent service to engage with Omnichannel.