只有apex會綠屏會自動重新開機

Question

Cpu 9800x3d gpu 5070 只有在關掉apex會綠屏會自動重新開機

我的log檔https://1drv.ms/u/c/c13d1751b69ef8e3/EcgZB4MPyM1Kt1lmD1rANykBgf_dvkIaNCvEkeuWH4-JuQ?e=REC7nW

Answer 1

Dear Team,

Based on the information you provided, here is a straight answer to your problem.

The error log you've shown contains a BugCheck code: 0x00000116, which translates to VIDEO_TDR_FAILURE.

In simple terms, this means your graphics card (GPU) stopped responding to Windows for a short period. Windows tried to reset the driver to fix the problem, but it failed, forcing your system to crash and restart. The "green screen" is often associated with GPU or driver failures, similar to the more common Blue Screen of Death (BSOD).

Since this crash happens specifically when playing Apex Legends, it indicates that the issue is triggered by the high and specific graphical load the game puts on your system. The most common causes for this error are GPU drivers, overheating, or insufficient power.

Follow these steps in order to solve the problem, starting with the most likely solution.

1. Clean Reinstall Your Graphics Drivers

A corrupted or buggy driver is the most common cause of this error. A simple update is not enough; you need to perform a clean reinstallation.

1. Download the latest driver for your GPU from the NVIDIA or AMD website, but do not install it yet.
2. Download Display Driver Uninstaller (DDU), a free and recommended tool for completely removing display drivers.
3. Disconnect from the internet to prevent Windows from automatically installing a generic driver.
4. Run DDU in Safe Mode to remove all traces of your current graphics driver.
5. Reboot your computer into normal mode.
6. Install the driver you downloaded in step 1.
7. Check for GPU Overheating

Apex Legends can push your GPU to its limits, and excessive heat can cause instability and crashes.

PSU Quality: Make sure your PSU is from a reputable brand and has enough wattage for your components (CPU and a high-end GPU). For a system with a 7800X3D and a 4070/4080-class GPU, a high-quality 750W-850W PSU is recommended.

Best Regards,