Mysterious Invoices

Question

Hi, my colleague has been receiving some invoices from Microsoft each month. She swears she has cancelled all Microsoft subscriptions months ago, and seems to have removed all credit card info from her account. She shown me that after clicking on the "View you invoice" button on the email, the application tells her she does not have the rights to view the invoice details, so the situation seems like an impasse.

Originally it may seems like her own personal problem, but those invoices somehow has my company's name as billing name, and she's resigned into thinking her account has been hacked, that maybe someone from our company is playing pranks on her.

So I'd like to contact Microsoft to clarify what is going on. I've jumped through hoops to find any Microsoft contact point that we can talk privately, but ended up here after much browsing/asking ChatGPT and CoPilot/getting my boss to recover the company's MS account/etc.

I can forward the invoice emails or provide invoice numbers if that helps.

Many thanks!

Answer 1

Hello jacky leong,

I completely understand your concern regarding privacy and the need for clarity on your invoice.

To address this matter securely and effectively, I recommend contacting the Microsoft Billing Support Team directly. They will be able to work with you one-on-one and provide detailed assistance regarding your billing issue.

You can follow the exact steps outlined in the link below to create a support request:

https://learn.microsoft.com/en-us/answers/questions/2238472/i-have-issue-regarding-a-bill-i-got-and-i-am-on-az

If you encounter any difficulties while submitting the request or need further help, please don’t hesitate to let me know. I’ll be happy to assist you.

Thanks again!