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Get technician scheduling suggestions in Teams

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Dec 5, 2023 - Dec 5, 2023

Business value

Finding and scheduling the right frontline worker can be a lengthy multistep process. The scheduling assistant recommends workers and time slots for the job.

Feature details

Frontline managers and dispatchers can get recommendations to choose technicians or frontline workers to schedule work orders based on attributes like availability, skills, or expertise. The scheduling assistant is available in Field Service integrations for Microsoft 365 applications, including Microsoft Teams.

Screenshot of the scheduling experience in Microsoft Teams.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Get schedule assistance (docs)