透過 Cmdlet 建立自動語音應答
假設
PowerShell 已安裝在您的電腦上
設定計算機以進行 Windows PowerShell
已安裝 MSTeams 模組
Install-Module -Name MicrosoftTeams -Force -AllowClobber已安裝 Microsoft Graph 模組
Install-Module -Name Microsoft.Graph -Force -AllowClobber
您擁有租使用者管理許可權
您購買的 Microsoft Teams 電話
下列通話佇列是使用 使用 PowerShell Cmdlet 指南建立通話佇列 。
備註
下列部分 Cmdlet 可能是 Teams PowerShell 模組的公開預覽版本的一部分。 如需詳細資訊，請參閱 安裝 Teams PowerShell 公開預覽 ，並參閱 Microsoft Teams PowerShell 版本資訊。
已安裝 MicrosoftTeams 模組的使用者應 Update-Module MicrosoftTeams 確保已安裝最新版本。
案例
建立下列自動語音應答通話流程：
實用的設定資訊：
自動語音應答：Contoso Main
- 運算子：Adele Vance
- 啟用語音輸入：關閉
- 目錄搜尋：無
- 假期：
- 2022年1月1日
- 2022年12月24日
- 2022年12月25日
自動語音應答：Contoso Dial 依名稱
- 運算子：Adele Vance
- 時區：UTC
- 語言：美國英文
- 啟用語音輸入：開啟
- 問候語：無
- 功能表：TTS，「請說出或輸入您要連絡的人員名稱。 若要返回上一個功能表，請按 9”
- 目錄搜尋：依名稱撥號
- 撥號範圍：銷售 & 支持成員
登錄
系統會提示您輸入Teams系統管理員認證。
$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential
Connect-MgGraph -Credential $credential
取得運算子資訊
$operatorID = (Get-CsOnlineUser -Identity "sip:adele@contoso.com").Identity
$operatorEntity = New-CsAutoAttendantCallableEntity -Identity $operatorID -Type User
依名稱撥號自動語音應答 - 資源帳戶建立
注意：在這裡建立資源帳戶，以便在主要自動語音應答上參照。 日後會建立實際的 [依名稱撥號] 自動語音應答。
取得授權類型
Get-MgSubscribedSku
建立及指派資源帳戶
注意：此處不需要電話號碼，因為自動語音應答會在通話佇列前面結束
- ApplicationID
- 自動語音應答：ce933385-9390-45d1-9512-c8d228074e07
- 通話佇列：11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName ContosoDialByNameAA-RA@contoso.com -DisplayName "Contoso Dial By Name AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"
Update-MgUser -UserId "ContosoDialByNameAA-RA@contoso.com" -UsageLocation US
Set-MgUserLicense -UserId "ContosoDialByNameAA-RA@contoso.com" -AddLicenses @(contoso:PHONESYSTEM_VIRTUALUSER) -RemoveLicenses @()
$dialByNameApplicationInstanceID = (Get-CsOnlineUser "ContosoDialByNameAA-RA@contoso.com").Identity
Contoso 主功能表自動語音應答
建立假日排程
$dtr = New-CsOnlineDateTimeRange -Start "24/12/2022" -End "25/12/2022"
$christmasSchedule = New-CsOnlineSchedule -Name "Christmas" -FixedSchedule -DateTimeRanges @($dtr)
$dtr = New-CsOnlineDateTimeRange -Start "01/01/2022" -End "02/01/2022"
$newyearSchedule = New-CsOnlineSchedule -Name "New Year" -FixedSchedule -DateTimeRanges @($dtr)
建立地址、傳真和 Email 資訊提示
$addressPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To repeat this information at any time press the * key. Our mailing address is: 123 Main Street, Any town, Any Place, County. Our email address is: info@contoso.com. Our fax number is: 929-555-0151"
建立佳節提示和功能表選項
$christmasGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the Christmas holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."
$christmasMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic
$christmasMenu = New-CsAutoAttendantMenu -Name "Christmas Menu" -MenuOptions @($christmasMenuOption)
$christmasCallFlow = New-CsAutoAttendantCallFlow -Name "Christmas" -Greetings @($christmasGreetingPrompt) -Menu $christmasMenu
$christmasCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $christmasSchedule.Id -CallFlowId $christmasCallFlow.Id
$newyearGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the New Year's holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."
$newyearMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic
$newyearMenu = New-CsAutoAttendantMenu -Name "New Year Menu" -MenuOptions @($newyearMenuOption)
$newyearCallFlow = New-CsAutoAttendantCallFlow -Name "New Year" -Greetings @($newyearGreetingPrompt) -Menu $newyearMenu
$newyearCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $newyearSchedule.Id -CallFlowId $newyearCallFlow.Id
建立下班時間排程
$timerangeMoFr = New-CsOnlineTimeRange -Start 08:30 -end 17:00
$timerangeSa = New-CsOnlineTimeRange -Start 10:00 -end 16:00
$afterHoursSchedule = New-CsOnlineSchedule -Name "After Hours Schedule" -WeeklyRecurrentSchedule -MondayHours @($timerangeMoFr) -TuesdayHours @($timerangeMoFr) -WednesdayHours @($timerangeMoFr) -ThursdayHours @($timerangeMoFr) -FridayHours @($timerangeMoFr) -SaturdayHours @($timerangeSa) -Complement
建立 [下班后提示] 和 [功能表選項]
$afterHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices are now closed. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time."
$afterHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To leave a voicemail for our sales team press 1. To leave a message for our support team press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information press 4."
$afterHoursMenuOption1Target = (Get-Team -displayname "Sales").GroupID
$afterHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption1Target -Type SharedVoiceMail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression
$afterHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $afterHoursMenuOption1Entity
$afterHoursMenuOption2Target = (Get-Team -displayname "Support").GroupID
$afterHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption2Target -Type SharedVoicemail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression
$afterHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $afterHoursMenuOption2Entity
$dialbynameAAOption3Target = (Get-CsOnlineUser -Identity "ContosoDialByNameAA-RA@contoso.com").Identity
$dialbynameAAMenuOption3Entity = New-CsAutoAttendantCallableEntity -Identity $dialbynameAAOption3Target -Type applicationendpoint
$dialbynameAAMenuOption3 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone3 -CallTarget $dialbynameAAMenuOption3Entity
$afterHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt
建立 [下班時間] 功能表和 [通話流程]
$afterHoursMenu = New-CsAutoAttendantMenu -Name "After Hours Menu" -MenuOptions @($afterHoursMenuOption1, $afterHoursMenuOption2, $dialbynameAAMenuOption3, $afterHoursMenuOption4) -Prompt $afterHoursMenuPrompt
$afterHoursCallFlow = New-CsAutoAttendantCallFlow -Name "After Hours Call Flow" -Greetings @($afterHoursGreetingPrompt) -Menu $afterHoursMenu
$afterHoursCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type AfterHours -ScheduleId $afterHoursSchedule.Id -CallFlowId $afterHoursCallFlow.Id
建立 [上班時間提示] 和 [功能表選項]
$openHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt " Thank you for calling Contoso."
$openHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "For Sales press 1. For Support press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information, press 4. For all other inquiries press 0 to speak with the operator."
$openHoursMenuOption1Target = (Get-CsOnlineUser "Sales-RA@contoso.com").Identity
$openHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption1Target -Type applicationendpoint
$openHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $openHoursMenuOption1Entity
$openHoursMenuOption2Target = (Get-CsOnlineUser "Support-RA@contoso.com").Identity
$openHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption2Target -Type applicationendpoint
$openHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $openHoursMenuOption2Entity
$openHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt
$openHoursMenuOption0 = New-CsAutoAttendantMenuOption -Action TransferCallToOperator -DtmfResponse Tone0
建立 [上班時間] 功能表
$openHoursMenu = New-CsAutoAttendantMenu -Name "Open Hours Menu" -MenuOptions @($openHoursMenuOption1, $openHoursMenuOption2, $dialbynameAAMenuOption3, $openHoursMenuOption4, $openHoursMenuOption0) -Prompt $openHoursMenuPrompt
$openHoursCallFlow = New-CsAutoAttendantCallFlow -Name "Open Hours Call Flow" -Greetings @($openHoursGreetingPrompt) -Menu $openHoursMenu
建立自動語音應答
$autoAttendant = New-CsAutoAttendant -Name "Contoso Main" -DefaultCallFlow $openHoursCallFlow -CallFlows @($afterHoursCallFlow, $christmasCallFlow, $newyearCallFlow) -CallHandlingAssociations @($afterHoursCallHandlingAssociation, $christmasCallHandlingAssociation, $newyearCallHandlingAssociation) -LanguageId "en-US" -TimeZoneId "Eastern Standard Time" -Operator $operatorEntity
取得授權類型
Get-MgSubscribedSku
建立及指派資源帳戶
- ApplicationID
- 自動語音應答：ce933385-9390-45d1-9512-c8d228074e07
- 通話佇列：11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName ContosoMainAA-RA@contoso.com -DisplayName "Contoso Main AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"
Update-MgUser -UserId "ContosoMainAA-RA@contoso.com" -UsageLocation US
$Sku = Get-MgSubscribedSku -All | Where SkuPartNumber -eq 'contoso:PHONESYSTEM_VIRTUALUSER'
$addLicenses = @(
@{SkuId = $Sku.SkuId}
)
Set-MgUserLicense -UserId 'ContosoDialByNameAA-RA@contoso.com' -AddLicenses $addLicenses -RemoveLicenses @()
$applicationInstanceID = (Get-CsOnlineUser "ContosoMainAA-RA@contoso.com").Identity
$autoAttendantID = (Get-CsAutoAttendant -NameFilter "Contoso Main").Identity
New-CsOnlineApplicationInstanceAssociation -Identities @($applicationInstanceID) -ConfigurationID $autoAttendantID -ConfigurationType AutoAttendant
取得未指派的服務號碼清單
Get-CsPhoneNumberAssignment -PstnAssignmentStatus Unassigned -CapabilitiesContain VoiceApplicationAssignment
指派可用的電話號碼
注意： 指派給電話號碼的使用位置必須符合指派給資源帳戶的使用位置。
Set-CsPhoneNumberAssignment -Identity ContosoMainAA-RA@contoso.com -PhoneNumber +{spare number from output of above command} -PhoneNumberType CallingPlan
依名稱撥號自動語音應答 - 完成
建立撥號範圍
$salesGroupID = Find-CsGroup -SearchQuery "Sales" | % { $_.Id }
$supportGroupID = Find-CsGroup -SearchQuery "Support" | % { $_.Id }
$dialScope = New-CsAutoAttendantDialScope -GroupScope -GroupIds @($salesGroupID, $supportGroupID)
建立提示和功能表選項
$dialByNameMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Please say or enter the name of the person you would like to reach. To return to the previous menu press 9."
$dialByNameMenuOption9Target = (Get-CsOnlineUser "ContosoMainAA-RA@contoso.com").Identity
$dialByNameMenuOption9Entity = New-CsAutoAttendantCallableEntity -Identity $dialByNameMenuOption9Target -Type applicationendpoint
$dialByNameMenuOption9 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone9 -CallTarget $dialByNameMenuOption9Entity
$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt
$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt -EnableDialByName -DirectorySearchMethod ByName
$dialByNameCallFlow = New-CsAutoAttendantCallFlow -Name "Contoso Dial By Name Call Flow" -Menu $dialByNameMenu
$dialByNameAutoAttendant = New-CsAutoAttendant -Name "Contoso Dial By Name" -DefaultCallFlow $dialByNameCallFlow -LanguageId "en-US" -TimeZoneId "UTC" -Operator $operatorEntity -EnableVoiceResponse -InclusionScope $dialScope
指派資源帳戶
New-CsOnlineApplicationInstanceAssociation -Identities @($dialByNameApplicationInstanceID) -ConfigurationID $dialByNameAutoAttendant.Id -ConfigurationType AutoAttendant
意見反應
即將登場：在 2024 年，我們將逐步淘汰 GitHub 問題作為內容的意見反應機制，並將它取代為新的意見反應系統。 如需詳細資訊，請參閱：https://aka.ms/ContentUserFeedback。
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