Integrate chatbots

  • 5 minutes

Microsoft Copilot Studio copilots will often require access to other services and systems to be able to complete their goals. Microsoft Copilot Studio can also be integrated with other Microsoft AI services to create an enhanced customer experience.

Power Automate

The primary integration for Microsoft Copilot Studio copilots is through Power Automate cloud flows.

Microsoft Copilot Studio can pass parameters to a Power Automate cloud flow and receive data back from the flow and use that data in the copilot's conversation flow. For instance, a copilot might handle customer order updates and will use a Power Automate cloud flow to fetch the order's status from the relevant system.

Power Automate cloud flows can be initiated from the Call an action node in a topic.

Screenshot of the call an action menu with create a flow selected.

Skills

Microsoft Copilot Studio enables you to extend your copilot by using Microsoft Bot Framework Skills. If existing Azure Bot Framework bots are deployed, you can define those bots as a skill and then embed the skill within a Microsoft Copilot Studio copilot. You can then use the Azure Bot Framework bot from within your Microsoft Copilot Studio copilot.

A developer can also use a Microsoft Copilot Studio copilot from an Azure Bot Framework bot. The Microsoft Copilot Studio copilot becomes the skill and the Microsoft Bot Framework dispatcher tool can integrate with the Microsoft Copilot Studio copilot.

Solution architects need to oversee the design of copilots and decide when to use existing copilots and when to create new copilots and with which toolset.

Bot Framework Composer

Bot makers can use Bot Framework Composer to create custom content and add it to Microsoft Copilot Studio.

For instance, by using Bot Framework Composer with your Microsoft Copilot Studio copilot, you can:

  • Show an Adaptive card.

  • Use Microsoft Bing search as a backup.

Demonstration of Microsoft Copilot Studio integration with Bot Framework Composer.

For more information, see Microsoft Copilot Studio composer and Advanced framework composer.

Cognitive Services

Azure Cognitive Services can be used by copilots for many purposes, such as:

  • Sentiment analysis

  • Image classification

  • Form recognition

You can use Azure Cognitive Services with Microsoft Copilot Studio by using Power Automate cloud flows and the associated Cognitive Services connector.