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Choose the best response for each of the questions. Then select Check your answers.
What is a Customer Journey?
The building and tracking of a marketing effort.
The customer service process.
The sales process.
What are Segments in Dynamics 365 Customer Insights - Journeys?
Defined target groups of related contacts.
The division of different accounts who reside in a selected city.
The sections of customer information as displayed on forms.
Which of the following are included in lead scoring?
Social media details.
Interaction with a competitor.
Interactions with your organization.
You must answer all questions before checking your work.
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