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Manage Viva Engage experiences in Microsoft Teams

  • Applies to: Microsoft Teams

Note

Engage storylines in Teams is generally available. Engage communities in Teams are currently in private preview. For more information, see Getting started with Viva Engage Communities in Microsoft Teams.

Viva Engage unites your organization, allowing people to connect with leaders, coworkers, and communities. With Viva Engage, your users can generate ideas, share their work and experiences, and find connection at work.

Now, Viva Engage integrates into your users' Teams workflows. This article outlines the technical details of the integration of Viva Engage experiences into Teams and advises IT admins on feature management.

Admin requirements for Viva Engage experiences in Teams

Before rolling out Viva Engage experiences to Teams, observe the following guidelines to ensure Viva Engage experiences are accessible to your users:

  1. Ensure that your tenant doesn't block Viva Engage's IPs and URLs.
  2. Enable sign-ins for the Office 365 Viva Engage service in Microsoft Entra ID:
    1. Sign in to the Microsoft Entra admin center.
    2. Go to Identity > Applications > Enterprise Applications > Viva Engage > Properties.
    3. Select Yes for the Enabled for users to sign-in? option.

User requirements for Viva Engage experiences in Teams

To access Engage features, Teams users must have the following licenses:

Current limitations of Viva Engage experiences in Teams

The following Engage features and activities are usable only in the Viva Engage App or web experience:

  • Assign leaders in Viva Engage
  • Assign and managing delegates
  • Manage campaigns and Topics pages
  • Create communities
  • Several right rail features, such as community campaigns and events, aren't currently supported.

Engage experiences in Teams aren't available for educational (EDU) tenants, or for tenants that don't support the Engage app, such as special clouds, GCC, and GCC-H.

Engage experiences in Teams aren't usable for organizations that configure and use segmentation in their network. For multi-tenant organizations (MTOs), members of hub tenants can see MTO communities in the Teams navigation. Members of spoke tenants can't see MTO communities.

Data handling of Viva Engage experiences in Teams

Viva Engage content in Teams supports Engage security and compliance standards.

How to set Viva Engage experiences in Teams

Viva Engage experiences in Teams messaging is enabled by default for your entire organization. This setting controls both storylines and communities in Teams.

To change this setting, complete the following steps:

  1. Sign in to the Teams admin center with your admin credentials.
  2. In the left-rail menu, select Settings & policies.
  3. Select either Global (Org-wide default) settings or Custom policies for users & groups.
  4. Scroll to the Messaging section and select Messaging.
  5. On the Messaging settings page, find the Viva Engage section.
  6. To enable the feature, switch on the Viva Engage experiences in Teams toggle.
  7. Choose Save.

Note

To enable communities in Teams for your tenant without storylines, turn off storylines in the Engage settings and enable the Viva Engage experiences toggle in Teams. If your organization chooses to turn off Viva Engage or the storyline feature, storyline doesn't appear in Teams. Storyline in Teams doesn't grant storyline access or permissions to Engage-unlicensed users.

User experience of storylines in Teams chats

Storyline content, whether originating from Teams or from Engage, is visible to all eligible users in both Teams and Viva Engage.

Teams chats support storyline pages with the following user features:

  • Create new storyline posts directly from Teams

  • Follow, view, and comment on others' storylines in Teams

  • Receive notifications in Teams for relevant activity in storyline

  • Post a storyline or comment on storyline posts on behalf of others as a delegate

  • Change the cover photo at the top of their storyline

  • A similar look and feel for Storyline conversations to other messaging experiences in Teams.

Viva Engage Premium licensed users can use the following features:

  • Assigned leaders can send storyline announcements

  • Users can view personal analytics about their storyline

  • Review analytics to get insights into engagement trends, to measure impact and optimize content strategies.

User experience of Engage communities in Team chats

The communities in Teams experience includes the following features:

Unified access in Teams: Find Communities in the Teams navigation pane (Chat app for unified view or Teams and Channels app for split view), which reduces friction and keeps collaboration in one place. Navigation includes the following options: 

  • Show (or hide) communities in the nav that are most important to them

  • Create custom sections for tailored organization

  • Use a-z or recency-based sort order for the default Communities section.

Discoverability & Personalization: Users can browse and join communities aligned with interests and organizational priorities.

Rich Engagement Features:

  • Users can scroll through the community feed, post discussions, questions, praise, or polls, react to posts and see who else reacts, and create announcements (if an admin).
  • Delegated posting for designated roles (requires delegate set up in Viva Engage).  
  • Notifications for announcements, user mentions and other community experiences appear in the Teams Activity feed. Users can deep-link into these new experiences.  
  • Use community-scoped search to search in communities for specific content, or search across communities with the Teams search bar.
  • Join and engage with events in communities: ask questions, upvote, view live, or re-watch events.
  • Review analytics for insight into engagement trends (requires premium Viva Engage license).
  • Manage community settings, membership, admin, and expert roles seamlessly from the new experience (community admin only).
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