Teams Virtual Background Always Up

Dear @James Thrush

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you mentioned that even when you select “None” in Microsoft Teams, a random background image still appears, and reinstalling Teams didn’t help. For better understanding your issue, could you please provide us more details information as

• Screenshot so we can support you more effective.
• Help us verify that your device is Mac?

In the meantime, here are some suggestions you can refer:

1. Clear Teams Cache

Teams often keeps old background settings in its cache. Clearing it usually fixes the problem.

First, fully quit Teams (right-click the icon > Quit) and make sure it’s not running in Activity Monitor.

Then, open Finder and press Cmd + Shift + G, and go to:

~/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads

Delete any image you see there, that’s likely the one still showing.

Next, clear leftover data. Check these folders and delete them if they exist:

~/Library/Application Support/Microsoft/Teams

~/Library/Containers/com.microsoft.teams

~/Library/Group Containers/ (look for Teams-related folders)

Restart your Mac after deleting and reinstall Teams if needed.

2. Try to change another background then back to "None" background to check whether the issue still persists or not

If you have tried all methods above but the issue still persists.

1. Try using Teams Web (https://teams.microsoft.com) to confirm if the issue is client-specific.
2. If the problem persists even on the web, it’s likely an account or policy issue, and you’ll need your IT admin to check or they can help you create support ticket for Microsoft Support team to remotely assist you and collect background logs for the root cause. They can follow these steps as the link : Get support - Microsoft 365 admin.      

And if you're unsure who your Global Admin is, this guide may help How do I find my Microsoft 365 admin? - Microsoft Support   

If you are an Admin, there are some solutions that you can contact Microsoft Support as:  Use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support   

I hope information above helpful, if you have any other questions, please feel free to reach out

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