Microsoft Teams Recordings Problem

Question

Microsoft Teams Recordings Problem

Bill Nachtrab 0

my 50 minute Microsoft Teams video recording loses audio/visual after 2.5 minutes. I have the full 50 minutes in the chat recording but only the first 2.5 minutes of the recording

Bill Nachtrab 0 Reputation points

2026-03-08T03:07:33.3533333+00:00

Can I talk to a person

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Bill Nachtrab 0 Reputation points

2026-03-08T03:07:33.3533333+00:00

Can I talk to a person

Answer 1

Sophie N 13,495 Microsoft External Staff Moderator

Dear @Bill Nachtrab,

Thank you for reaching out to the Microsoft 365 Q&A forum community support team. I understand how concerning it is to see a 50-minute recording only play back the first few minutes, and I sincerely appreciate your patience as we look into this. I would be happy to help you troubleshoot this playback issue and provide guidance on how to reach further support.

To help me narrow down the cause, could you please provide the following details?

Was this a channel-based meeting (SharePoint storage) or a private/non-channel meeting (OneDrive storage)?
Did you see any errors or “processing failed” notices in the chat after the meeting ended?
Roughly when did you download the file after the meeting ended?

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues:

Often, playback issues in the Teams chat interface are related to temporary browser or application cache. I recommend the following steps to retrieve the complete video:

Check OneDrive or SharePoint: Most Teams recordings are stored in the "Recordings" folder of the person who started the record's OneDrive (for private meetings) or the team's SharePoint site (for channel meetings). Please try opening the file directly from there.
Download the File: Instead of streaming the video in the preview window, select the three dots on the recording in your chat and choose Download. Open the file using a local media player on your computer to see if the full 50 minutes are intact.
Try Teams on the Web: If you are using the desktop app, please sign in to Sign In | Microsoft Teams using a browser to see if the recording plays correctly there.

As a member of the community support team, I am here to provide technical guidance. However, if you would like to speak with a Microsoft agent directly for account-specific billing or deep technical logs:

For Business/School Users: Please contact your organization's Global Admin. They can open a service request directly in the Microsoft 365 Admin Center to have a Microsoft engineer call you.

For more information on how recordings are processed, you may refer to this official documentation: Play, share, and download a meeting recording in Microsoft Teams - Microsoft Support

Overview- Recording and transcription for Teams meetings, events, and calls - Microsoft Teams | Mic…

Issues that affect meeting recordings - Microsoft Teams | Microsoft Learn

I hope these steps allow you to recover your full meeting audio and video. Please let me know if the downloaded version still shows the same error.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Bill Nachtrab 0 Reputation points

2026-03-08T20:34:49.2066667+00:00

It was a private channel. I have a MacBook Pro. No one is on the meeting. I am using Teams to record a video to share with a group of guys for a men's group. I have successfully recorded two videos. but after six tries have not been able to record the third.

There were no errors

I have tried to download it right away and gotten download failed. I have played it in chat and gotten the same result. I have also shut the computer down and come back later and successfully downloaded it but there was no audio or visual content, just a blank 50 minute video. several times I had audio but no video.
Bill Nachtrab 0 Reputation points

2026-03-08T20:35:51.16+00:00

I am using Teams on the web
Bill Nachtrab 0 Reputation points

2026-03-08T20:39:33.2033333+00:00

It's not that the videos don't play. It is that there is no content. I have had video and no audio. I have had audio but no video. I have had no audio or video.
Bill Nachtrab 0 Reputation points

2026-03-08T20:42:55.4833333+00:00

Sharing is not the problem. I have successfully used One Drive to share the videos.
Sophie N 13,495 Reputation points Microsoft External Staff Moderator

2026-03-09T01:37:46.1733333+00:00
Dear @Bill Nachtrab,

Thank you for reaching out to the Microsoft 365 Q&A forum community support team. I want to personally assure you that I am here to walk alongside you throughout this entire troubleshooting process.

I kindly ask for your understanding and patience as we navigate these initial steps. Troubleshooting complex recording issues can sometimes be a process of elimination; while the first few suggestions might not resolve the core issue immediately, they are essential for us to pinpoint exactly where the technical failure is occurring.

Step 1: Recommended browser switch Since you are using a MacBook Pro and recording via the web, the browser's interaction with your hardware is critical. If you are currently using Safari, I highly recommend trying the Microsoft Edge browser for your next recording.

Edge is built on the same "Chromium" engine as the Teams application itself. This provides much better compatibility for long recordings and is often more stable when handling the sustained audio/video data required for a 50-minute session.

Step 2: Collecting Technical Logs To understand why the content is failing to capture, we need to analyze the data from your session. Before your next attempt, please follow these steps to collect Web Logs:

Open Teams in your browser (Edge is preferred).

Press Option + Shift + Cmd + 1 on your Mac keyboard.

Teams will automatically download a set of diagnostic files to your Downloads folder. Please keep these files ready.

Step by step please follow this guide: Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn

Since you've encountered several errors without any error messages, I recommend you create a formal support request. Because this is a business account, please contact your IT Administrator. They can log into the Microsoft 365 Admin Center to open a service request and provide the logs you've collected to a Microsoft engineer for thorough analysis.

Please understand that as a moderator, I can only investigate the external steps and cannot investigate further due to security reasons.

Please let me know if you are able to try a short test recording in the Edge browser, and I will be waiting for your update.
Bill Nachtrab 0 Reputation points

2026-03-11T16:17:30.52+00:00

I did successfully record a video by using 1.5 speed to shorten the video to 35 minutes instead of 50. Seeing that I was able to download the shorter video and thinking that the browser could make a difference, I did download Microsoft Edge and tried to record the video at normal speed with Teams and my video both opened in Edge. The first one stopped sharing after 2.5 minutes on its own. This result had occurred at essentialy at the same time for me before. I tried the recording again and got a successful recording that I can see in the chat but the download failed. I waited overnight and the download still fails. I tried to download in Edge and IOS. Both fail. I just now downloaded the logs but don't have time to work on it now. Hopefully, this gives you some insight. I will try again tomorrow and collect the logs for you.
Sophie N 13,495 Reputation points Microsoft External Staff Moderator

2026-03-12T03:02:38.4033333+00:00

Dear @Bill Nachtrab,

Thank you very much for taking the time to share such a detailed update. I truly appreciate your patience and the effort you’ve put into testing different scenarios, including changing playback speed, trying different browsers, and using multiple devices. I understand how frustrating this must be especially when a recording appears to complete successfully but then cannot be downloaded.

The behavior you described is very helpful context. Seeing that the shorter recording was downloadable, while the full‑length recording stopped unexpectedly or failed during download (even after waiting overnight), does suggest this may be related to how the recording is being processed on the service side rather than something you’re doing wrong locally.

Thank you as well for collecting the Teams logs. When you have time to review or share them, they should provide valuable insight for further investigation. For now, retrying the recording when you’re ready and then providing the updated logs to Microsoft Support would be the best next step, as this will allow the team to analyze what’s happening during the recording and download process in more detail.

I know this has been time‑consuming, and I really appreciate your persistence and willingness to continue troubleshooting. Please feel free to keep me posted after your next attempt or let me know if there’s anything I can help clarify in the meantime.
Sophie N 13,495 Reputation points Microsoft External Staff Moderator

2026-03-13T05:01:43.8566667+00:00

Dear @Bill Nachtrab,

I hope you’re doing well. I just wanted to check in and see how things are going with the steps I shared earlier. If you ran into any difficulties at any point or if something is unclear, please don’t hesitate to let me know. I completely understand that these processes can sometimes be tricky, and I’m here to make it as easy as possible for you.

Feel free to share any details or questions you might have, I’m ready to listen and assist you further.
Bill Nachtrab 0 Reputation points

2026-03-17T16:28:53.34+00:00

Sophie, I got back to my Microsoft Teams adventure today. I was finally able to download the last video I made. I then started a new meeting using Microsoft Edge for both the meeting and my video. The recording was successful and I was able to download it successfully and share it on my first try. I could not follow the instructions to engage the Weblogs. I took a screen shot of what I see which doesn't match with the instructions I received. In any case maybe my issues are behind me by using Edge to manage my meeting and recording. Thank you. [Moderator note: personal info removed]
Sophie N 13,495 Reputation points Microsoft External Staff Moderator

2026-03-17T23:46:54.0433333+00:00

Dear @Bill Nachtrab,

Thank you for the update, and I’m glad to hear you were able to successfully download your previous recording and that your new meeting and recording worked correctly when using Microsoft Edge. That’s great progress.

Since the recording and download were successful when using Edge, it does suggest that the issue may have been related to the previous browser or client environment. If everything continues to work as expected with Edge, you can certainly continue using it as a reliable workaround.

Please keep an eye on future recordings, and if the issue reappears or you need further assistance, feel free to reach out. I’m happy to help.

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Microsoft Teams Recordings Problem

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