Unable to reschedule the exam

Das, Amrit 5 Reputation points
2026-03-25T11:44:35.6233333+00:00

I am getting error while trying to reschedule the certification.

It says some unexpected error occurred. Please contact site support.

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  1. Sumit 44,146 Reputation points Volunteer Moderator
    2026-03-25T13:24:21.5366667+00:00

    Hi Amrit,

    Seems like a backend issue. Many users have reported it. Kindly wait until tomorrow.

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  2. AI answer

    2026-03-25T11:44:44.96+00:00

    Unexpected errors during scheduling or rescheduling Microsoft certification exams are commonly caused by an issue on the Pearson VUE side, including account blocks such as ERROR_VUE_WIDE_BLOCK that can occur after multiple failed payments.

    To resolve this type of issue, the supported path is:

    1. Contact Pearson VUE support to check whether the account is blocked and have any block lifted.
    2. If the error persists after Pearson VUE confirms the account is fine, open a ticket with Microsoft Certification Support so they can investigate the scheduling issue on the certification side.

    Use the support entry point at https://aka.ms/CertificationSupport to reach the correct team for certification and scheduling problems.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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