refund please

To pursue an extension or refund for double billing on a Microsoft 365 home subscription, use the official billing and refund flows, since forum tools only show the last 60 days.

1. Investigate the January 14–15 charges
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate on the relevant payment method. This flow is designed specifically for unrecognized or unexpected Microsoft charges and can surface older transactions and their source. See: How to investigate a billing charge from Microsoft.
2. Confirm the subscription and cancel if needed
   • Once the charges are identified as Microsoft 365 subscription payments, follow the Microsoft 365 subscription refund guidance:
     • First cancel the duplicate or unwanted subscription in the Services/Subscriptions area of the Microsoft account.
     • Not all cancellations result in a refund, but cancellation is required to check refund eligibility.
   • Use the Microsoft 365 refund self-help tool under Get help refunding your Microsoft 365 subscription to be guided through eligibility and request steps.
3. Request a refund for the duplicate payment
   • After cancellation, use the refund flow described in How to get a refund on a Microsoft subscription. This is where eligibility is evaluated (for example, recent duplicate billing, unused time, etc.).
   • If the online flow does not resolve it, contact Microsoft Support (Billing/Subscription) and provide:
     • Dates of both charges (Jan 14 and Jan 15)
     • Amounts
     • Last 4 digits of the card
     • Screenshots or statements showing the duplicate billing
   • Support can review whether the second charge is a duplicate and either refund it or extend the subscription accordingly, if eligible under the refund policy.
4. If the charge is not found on the account
   • If the Manage your payments investigation and subscription list do not show one of the charges, follow the guidance from the billing-charge article and community answers:
     • Work with Microsoft Support using the charge details to locate the transaction under any Microsoft account it may be tied to.
     • If neither Microsoft nor the account tools can locate the charge, contact the card issuer to dispute it as an incorrect or duplicate Microsoft charge.

Using the official investigation page plus the Microsoft 365 refund tool is the supported path to correct inaccurate or duplicate subscription billing and obtain a refund or extension where the policy allows.

References:

• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request refund - Microsoft Q&A