I have no apps - please help. I cannot run my business!!!!!

Dear @Wendy Rogers,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that after migrating your Microsoft 365 tenant from GoDaddy to Microsoft, you unexpectedly lost access to Copilot Premium and core Microsoft 365 apps such as Outlook, OneDrive, Excel, and PowerPoint. You were advised that your Copilot add‑on license could remain with GoDaddy after the migration, but once GoDaddy disabled services on their side, your licensing and email functionality were impacted. You are now seeing Copilot Basic only, experiencing email send limits you should not have reached, and suspect the incorrect Microsoft 365 business plan was assigned. You’re looking for help from a Microsoft support specialist to resolve licensing and restore full access so you can continue running your business.

Because this involves account ownership, licensing reassignment, and backend tenant configuration, it’s important that this is handled by a Microsoft support engineer.

Therefore, the best and fastest way forward is to raise a support ticket directly with Microsoft so a support engineer can review the account backend, confirm where your licenses are currently attached, and assign the correct plan to your Microsoft-managed tenant. This also ensures there is a record of what you were told previously about keeping the Copilot add-on, which is important for resolving the situation properly.

When you contact Microsoft Support through the Microsoft 365 admin center, you can request to speak to a human via chat or phone.

Please note that this is a community forum where users help one another. We do not have control over user accounts, including login issues, password resets, or access changes.

If you have admin access, sign in to: https://admin.microsoft.com (Admin Center)  then go to Support > Help & Support (bottom right) and create a support ticket. (https://admin.microsoft.com/#/support/requests)

• After clicking on "Help & Support" button, you can type "I need agent support via phone or email". After that, you can click on "Contact support" 
• Choose contact method: "Phone" 
• Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you. 
• Finally, click on "Contact me" 
• After completing them, you will receive an email appointment for a meeting to review this issue professionally together. 
• For more details, you could refer to this article: Get support for Microsoft 365 for business 
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Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful.

I'm here and happy to help! Thank you for your kindness and patience!

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