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Why can't just use my password anymore to log into my email. been going on for a while....

RAM 20 Reputation points
2026-04-23T13:39:25.1433333+00:00

I have not been able to use my password to login in for a a month, i have to click sign in another way and get a passcode sent to my work email...what is wrong???

Outlook | Windows | Classic Outlook for Windows | For home
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Sumit D - IA 169.5K Reputation points Independent Advisor
2026-04-23T16:02:18.4566667+00:00

Awesome! Thank you for letting me know. To help others with the same issue, could you please accept the answer as well
? Have a great day!

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Sumit D - IA 169.5K Reputation points Independent Advisor
2026-04-23T15:08:22.02+00:00

Hi,

May I know what error code you get while signing in using your password?

I helped another user yesterday with a similar issue by first suggesting to turn on account passwordless, and turning it off.

  1. Install Microsoft Authenticator on your phone and sign in with your Microsoft account
  2. Go to https://account.microsoft.com/security → open Advanced security options
  3. Click Add a new way to sign in or verify → choose Use an app and complete setup
  4. Find Passwordless account and click Turn on
  5. Approve the notification in the Authenticator app
  6. Done — you’ll now sign in using the app (approval, PIN, or biometrics) instead of a password
  7. Turn it off and set the password.

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I’m eager to hear back and work together to find a solution.

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  1. AI answer

    2026-04-23T13:39:36.91+00:00

    The account is likely requiring two-step verification or updated security info, so password-only sign-in is no longer allowed.

    When two-step verification or additional security checks are enabled, the system will regularly ask for a verification code sent to a phone number or email address instead of accepting only the password. This happens especially if:

    • Security info (phone/email) was recently added or changed.
    • The system detects unusual activity or sign-in from a new device/location.
    • The account is configured so that a second factor is always required.

    To review and fix this, sign in (using the current “sign in another way” method) and then:

    1. Go to the Microsoft account security pages referenced in the articles (Security info, two-step verification, etc.).
    2. Check the listed phone numbers, email addresses, and sign-in methods and remove anything you don’t recognize.
    3. If you don’t recognize the security info being offered, follow the guidance to recover the account and update the security info.
    4. If you want to change how you sign in, look for options such as changing sign-in preferences or turning off two-step verification (if available and appropriate for the account type).

    If the account keeps asking for codes and you cannot adjust the settings, use the sign-in helper or account recovery options and, if necessary, contact support and explain that the account is always forcing code-based sign-in.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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